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Client Services Manager Jobs in Roy, WA (NOW HIRING)

Senior Helpers

Client Services Manager

Auburn, WA · On-site

Our Client Service Manager will manage and develop all client services for Senior Helpers of Seattle within the franchise territory including converting leads, retention of clients, and managing the ...

Muckleshoot Casino

Player Services Supervisor

Auburn, WA · On-site

$32.01/hr

Recommend correction action to the Player Services Manager/Asst. Mgr.; with approval and supervision, will prepare and administer corrective actions. * Make sure all collateral on the casino floor is ...

Keybank

KPB Client Service Associate - Trust

Tacoma, WA · On-site

$25 - $38.46/hr

... service. Essential Functions * Performs day-to-day trust administration functions on assigned ... Assists Trust Officer in managing business pipeline activity through Salesforce, planning client ...

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All JobsClient Services JobsClient Services Manager JobsClient Services Manager Jobs in Roy, WA

Client Services Manager information

See Roy, WA salary details

$38.5K

$77.4K

$140.3K

How much do client services manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for client services manager in Roy, WA is $77,372.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $91,300.00 per year, depending on experience, location, and employer.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools.

What are the salary expectations for customer service managers?

Customer Service Managers typically earn a median annual salary ranging from $50,000 to $80,000, depending on experience, location, and industry. Salaries can increase with additional certifications, leadership skills, and managing larger teams or complex accounts.

What is the role of a client service manager?

A client service manager oversees client relationships, ensuring customer satisfaction and addressing their needs. They coordinate with internal teams, manage service delivery, and often use CRM tools to track interactions and performance metrics.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What does a Client Services Manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are some common challenges faced by Client Services Managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What are the key skills and qualifications needed to thrive as a Client Services Manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

Is a client service manager a good career?

A client services manager is a valuable role that involves overseeing client relationships, ensuring customer satisfaction, and coordinating with internal teams. It typically requires strong communication, problem-solving skills, and experience in customer service or sales. The career offers opportunities for advancement into senior management and can be stable with demand across various industries.

What Is a Client Services Manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

More about Client Services Manager jobs
What job categories do people searching Client Services Manager jobs in Roy, WA look for? The top searched job categories for Client Services Manager jobs in Roy, WA are:
What cities near Roy, WA are hiring for Client Services Manager jobs? Cities near Roy, WA with the most Client Services Manager job openings:
Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Roy, WA as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, and 5% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $77,372 per year, or $37.2 per hour.
Client Services Manager

Client Services Manager

Senior Helpers - Seattle

Auburn, WA

Other

PTO

Posted 16 days ago

Senior Helpers rating

5.4

Company rating: 5.4 out of 10

Based on 163 frontline employees who took The Breakroom Quiz

178th of 238 rated social care providers

Job description

Improve our clients’ lives one conversation at a time. If you are an individual who enjoys helping others decided on the best way to care for their family members by actively listening to their concerns, reviewing care plans, and visiting client’s homes to ensure quality of care, our Client Service Manager position would be the career for you!

Our Client Service Manager will manage and develop all client services for Senior Helpers of Seattle within the franchise territory including converting leads, retention of clients, and managing the growth of hours from current clients.

Job Benefits:

  • Company car
  • Paid Time Off     
  • Bonus structure

Job Duties:

New Clients

  • Create and implement an onboarding process for new clients requesting services.
  • Respond to all service inquiry calls and conduct follow-up communications with leads to meet client conversion targets.
  • Be the main contact for introductions, first days of service calls, and visits for new clients and their families within the clients’ first 30-90 days of services.
  • Determine the service offerings needed to enhance seniors’ quality of life.

Existing Clients

  • Complete assessments and re-assessments using LIFE Profile
  • Spend approximately two to three days in the field reassessing clients and managing client visits in the hospital, rehabs, facilities, etc.
  • Complete quality assurance checks on a recurring basis to assess the quality of services and client/family satisfaction.
  • Monitor online reviews from existing clients and their families to identify service improvement opportunities and implement changes to improve services provided.
  • Adapt and communicate the client care plans as needed.
  • Communicate with Scheduler and Care Team Manager to adjust caregiver client assignments as needed.
  • Update the client retention dashboard on a weekly basis and create a plan for replacing lost hours and proactive care management on a weekly basis.
  • Generate internal growth each month consistent with company goals.
  • Proactively prevent and resolve problems and issues reported.

Job Qualifications:

  • 3+ years’ experience in customer service, client services and management, sales, and account management experience
  • Exceptional organizational skills, attention to detail, and the ability to prioritize in a changing environment.
  • Excellent verbal communication and follow-up skills and the ability to quickly build rapport with prospects, clients, and client families.
  • Ability to learn software programs quickly.
  • Proficiency in Microsoft Word, Excel, Internet, and Outlook

Why Work for Senior Helpers of Seattle?

  • Great Place to Work® Certified
  • Autonomy—We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging.
  • Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony.

About Senior Helpers of Seattle:

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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