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Client Services Manager Jobs in Racine, WI (NOW HIRING)

Our International Tax Services Generalist - Practice Support team advises PwC Client Services team ... As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business ...

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Client Services Manager information

See Racine, WI salary details

$32.8K

$65.9K

$119.6K

How much do client services manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for client services manager in Racine, WI is $65,946.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $77,800.00 per year, depending on experience, location, and employer.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What are the most commonly searched types of Client Services jobs in Racine, WI?

The most popular types of Client Services jobs in Racine, WI are:

What job categories do people searching Client Services Manager jobs in Racine, WI look for?

The top searched job categories for Client Services Manager jobs in Racine, WI are:

What cities near Racine, WI are hiring for Client Services Manager jobs?

Cities near Racine, WI with the most Client Services Manager job openings:

Tax Managing Director, Private Client Services

BDO USA, Llp

Milwaukee, WI • On-site

$180 - $350/hr

Other

Retirement

Posted yesterday

New


BDO USA rating

8.4

Company rating: 8.4 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

7th of 23 rated bookkeepers and accountants


Job description

Tax Managing Director, Private Client ServicesJob DescriptionJob Summary:

Private Client Services at BDO is a boutique practice within our firm. Offering a high touch approach, we have extensive experience serving high net-worth individuals, their families, family offices, C-Suite executives, athletes, entertainers, as well as other people with complicated tax and financial structures. The Private Client Services Practice is experienced in all aspects of estate, income, gift, and trust tax consulting and compliance; charitable giving and philanthropic foundations; executive compensation; and cash-flow, retirement, and life insurance planning.

A Tax Managing Director, Private Client Services (PCS) is responsible for utilizing their educational background and professional experience as well as their communication, time management, leadership, technical, business development, and people skills to provide tax compliance and consulting services to our high net-worth clients. The Tax Managing Director is a critical member of the office/region leadership team.

Job Duties:
  • Leads tax and consulting engagements and teaches their team the skills needed to identify and address client needs, tax planning, and consulting opportunities
  • Provides Executive presence and acts as the primary client contact for preparation and presentation of issues and resolution to clients
  • Reviews complex individual, trust, estate, S-Corp, foundation, partnership, and gift tax returns and provides written and verbal feedback to preparers
  • Directs communication with government agencies for matters of the highest complexity
  • Identifies technical issues, conducts advanced tax research, and develops sound recommendations for PCS leadership, clients, and advisors
  • Expands their in-depth understanding of tax concepts and knowledge through client engagements and current tax developments
  • Prioritizes and reviews work to keep engagements on track
  • Utilizes srong analytical, research and critical thinking skills as well as decision-making skills to assist with client needs regarding individual and business decisions
  • Assists with PCS/firm contribution responsibilities including billing, recruiting, attendance, and participation in CPE activities and training
  • Builds new relationships and maintains existing relationships with BDO professionals and external sources
  • Introduces and develops new or improved ideas to improve the position of clients, the Firm, or Firm personnel,
  • May be required to present complex strategies to clients and prospective clients
  • Advises clients on tax implications and recommend alternative courses of action and identify different methods of compliance
  • Manages and monitors key performance indicators (KPI’s) as established by the business line
  • Other duties as required
Supervisory Responsibilities:
  • Supervises associates, senior associates and managers, as the situation dictates
  • Reviews work prepared by associates and senior associates and provide review comments
  • Acts as a Career Advisor to associates, senior associates and managers
  • Schedules and manages workload of associates, senior associates, and managers
  • Provides verbal and written performance feedback to associates, senior associates and managers
Qualifications, Knowledge, Skills, and Abilities:Education:
  • Bachelor’s degree, required; major in Accounting, Finance, Economics, or Statistics, preferred
  • Master’s degree in Accountancy or Taxation, preferred
Experience:
  • Ten (10) or more years prior experience in accounting, finance, or law, required
  • Expertise in the private client service area, required
  • Prior supervisory experience, required
  • Experience working in public accounting, preferred
License/Certifications:
  • Certified Public Accountant credential, Internal Revenue Service Enrolled Agent (“EA”) credential, Attorney (admitted to practice in a U.S. jurisdiction), or the equivalent of one of these designations, required
  • Possession of other professional degrees or certifications applicable to role, preferred
Software:
  • Proficient in the use of Microsoft Office Suite (specifically Word, Excel, and PowerPoint) and Adobe Acrobat, required
  • Experience with tax compliance process software (GoSystems, BNA Tax Planner, GoFileRoom, SurePrep), preferred
  • Experience with tax research tools (BNA Portfolio, CCH IntelliConnect, Checkpoint and Lexis Nexis), preferred
Language:
  • N/A
Other Knowledge, Skills & Abilities:
  • Owns their own career and technical development
  • Demonstrates self-awareness, actively pursues projects and learning experiences to fill in their technical knowledge gaps
  • Takes joint responsibility for the success of the practice
  • Expresses themselves effectively verbally and in writing; takes complex thoughts, synthesizes them into works using clear, concise language, and presents a cohesive narrative
  • Communicates status to the client in line with the frequencies the client desires; Resolves client service issues in a timely and acceptable manner
  • Internally, behaves as part of the practice leadership group and is actively involved in practice matters such as recruitment, staff learning and development, scheduling, and retention
  • Develops an in-depth understanding of the technical and practical issues and opportunities for high net-worth individuals and their families
  • Has expert knowledge of application of standards
  • Recognized as industry expert in specialized field of taxation
  • Spends time developing their network of key financial decision makers, referral sources, and recruits
  • Seizes opportunities for new professional contacts when presented; Actively networks professionally outside of BDO

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.

  • California Range: $215,000 - $270,000
  • Colorado Range: $170,000 - $225,000
  • Illinois Range: $175,000 - $250,000
  • Maryland Range: $185,000 - $260,000
  • Massachusetts Range: $215,000 - $300,000
  • Minnesota Range: $170,000 - $250,000
  • New Jersey Range: $190,000 - $350,000
  • Ohio Range: $150,000 - $300,000
  • NYC/Long Island/Westchester Range: $230,000 - $350,000
  • Washington Range: $180,000 - $240,000
  • Washington DC Range: $190,000 - $300,000
About Us

At BDO, how we show up matters. We build strong relationships by supporting one another, our clients, and our communities with care, curiosity, and a commitment to helping one another grow and succeed. Here, you’ll find meaningful work, leaders invested in your success, and opportunities to build a career around what matters most to you.

Our purpose is to be the people our clients count on to grow with confidence and achieve what matters most. Our values guide how we bring that purpose to life each day. Together, they shape how we work with one another, serve our clients, and create meaningful impact.

BDO provides assurance, tax, and advisory services to clients across the U.S. and around the world. No matter your role, you’ll be part of a team helping clients navigate complexity and move forward with clarity.

We are proud to be an ESOP company, offering participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well‑being. As a qualified retirement plan, the ESOP is a meaningful addition to our comprehensive compensation and Total Rewards benefits* offerings. It also reinforces an ownership mindset that strengthens our connection to one another, our clients, and the future we’re building together.

*Benefits may be subject to eligibility requirements.

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What BDO USA employees say

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About BDO

Sourced by ZipRecruiter

At BDO, culture is the first order of business. We succeed when we cultivate a conscious and caring corporate culture that puts people at the center of everything we do. In essence, the business of our business is to help people thrive every day. This mindset powers our growth by supporting the development of our people, the success of our clients, and the betterment of our communities. It means taking an expansive view of what’s possible, and committing ourselves to achieving exceptional outcomes. At BDO, we are cultivating a culture where our professionals thrive in their work of providing middle market leaders with insight-driven perspectives and assurance, tax and advisory services, helping companies take business as usual to better than usual.

Industry

Administrative assistance services and accounting services

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US