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Client Services Manager Jobs in Novi, MI (NOW HIRING)

Waldron Private Wealth

Client Service Specialist

Plymouth, MI · On-site

$16.25 - $21.50/hr

... to the Client Services (CS) Department and concierge level administrative service for the firm ... Manage the onboarding process of new clients by facilitating or overseeing account openings ...

Waldron Private Wealth

Client Service Specialist

Plymouth, MI · On-site

$16.25 - $21.50/hr

... to the Client Services (CS) Department and concierge level administrative service for the firm ... Manage the onboarding process of new clients by facilitating or overseeing account openings ...

PNC

Client Experience Associate

Belleville, MI · On-site

We encourage candidates to connect with their recruiter and hiring manager to understand workplace ... process including, service to sales, teller interactions, and effective lobby engagement ...

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Client Services Manager information

See Novi, MI salary details

$32.8K

$66K

$119.6K

How much do client services manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for client services manager in Novi, MI is $65,982.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $77,900.00 per year, depending on experience, location, and employer.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs

What are the most commonly searched types of Client Services jobs in Novi, MI?

The most popular types of Client Services jobs in Novi, MI are:

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Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Novi, MI as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $65,982 per year, or $31.7 per hour.

Personal Care Services Manager

The Medical Team

Livonia, MI • On-site

Full-time

Re-posted 9 days ago

Job description

SUMMARY
THE MEDICAL TEAM is a top-ranked healthcare services company, in business since 1978 under the same ownership and management. We pride ourselves on program innovation, recognition of individual excellence, and a strong commitment to top notch patient care.

Our organization is seeking qualified PCS Manager to play a key role in maintaining all aspects of daily operations, ensuring continuous quality improvement, and provides leadership and supervision for all team members of the personal care service location.




RESPONSIBILITIES
Duties/Responsibilities:
  • Overall implementation, delivery, and coordination of client services.
  • Carries out supervisory responsibilities of all personal care services team members at the assigned location(s)
  • Coordinate family/resident care conferences and serve as a direct liaison between residents, families, and team members.
  • Ensure compliance with all company and state regulatory requirements are continuously met for quality assurance.
  • Ensure that all staff follow established safety regulations.
  • Maintains a high-level confidentiality of all information related to the role.
  • Fosters positive team culture.
  • Lead coordination of health care services to ensure continuity of care.
  • Collaborate with the Director of PCS and Clinical Director of PCS for budget, equipment, and supplies needs.

QUALIFICATIONS AND REQUIREMENTS
The ideal candidate will have experience and the following qualifications:
  • 3 years of management experience in healthcare or service-related setting
  • Possess business acumen and ability to develop and implement strategic plans
Education and Requirements:
  • Bachelor’s Degree in healthcare or business-related field.
  • Bachelor of Science in Nursing (BSN) Degree preferred. or
  • Licensed Practical Nurse