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Client Services Manager Jobs in Miami, FL (NOW HIRING)

Norman Alex

Client Services Associate

Miami, FL

Account Management: Opening accounts, transferring assets, managing documentation, and maintaining client records. * Trade Execution: Processing stock, bond, and option trades with accuracy. * Client ...

Citigroup Inc

Client Services Associate

Miami, FL

$50.60K - $70.60K/yr

Manage high call volume, screen and prioritize phone calls, take initiative with client inquiries ... Client Services Time Type: Full time Primary Location: Miami Florida United States Primary Location ...

Citigroup, Inc.

Client Services Associate

Miami, FL · On-site

$50.60K - $70.60K/yr

Manage high call volume, screen and prioritize phone calls, take initiative with client inquiries ... Client Services Time Type: Full time Primary Location: Miami Florida United States Primary Location ...

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$33.5K

$67.3K

$121.9K

How much do client services manager jobs pay per year?

As of May 28, 2026, the average yearly pay for client services manager in Miami, FL is $67,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $79,400.00 per year, depending on experience, location, and employer.

What Is a Client Services Manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What are the key skills and qualifications needed to thrive as a Client Services Manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by Client Services Managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What does a Client Services Manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What is the role of a client services manager?

A client services manager oversees client relationships, ensuring customer satisfaction and retention. They coordinate communication between clients and internal teams, address issues, and often use CRM tools to manage accounts and track service delivery. Strong communication, problem-solving skills, and industry knowledge are essential for this role.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs
What are the most commonly searched types of Client Services jobs in Miami, FL? The most popular types of Client Services jobs in Miami, FL are:
What are popular job titles related to Client Services Manager jobs in Miami, FL? For Client Services Manager jobs in Miami, FL, the most frequently searched job titles are:
What job categories do people searching Client Services Manager jobs in Miami, FL look for? The top searched job categories for Client Services Manager jobs in Miami, FL are:
What cities near Miami, FL are hiring for Client Services Manager jobs? Cities near Miami, FL with the most Client Services Manager job openings:
Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Miami, FL as of May 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $67,266 per year, or $32.3 per hour.
Client Services Manager

Client Services Manager

Resolve Marine

Fort Lauderdale, FL • On-site

Other

Posted 9 days ago

Job description

The Client Services Manager reports to the General Manager of Client Services and is a member of the Resolve Marine Compliance Division.

This position is responsible for managing all client accounts for Resolve Compliance Services. The position is responsible for maintaining exceptional client relations, promoting Resolve compliance products, and increasing compliance sales revenue. The Client Services Manager is responsible for ensuring that all client data is maintained, updated and accurate in Resolve's client management software. Data management includes, but is not limited to, updating client agreements, certificates, sending invoices, sending invoice reminders, and entering vessel, contact and company details. There is a significant amount of data entry required in this position.Occasional travel to conferences, trade shows and client meetings is a requirement.

Position Responsibilities:

  • Develop intimate knowledge of all Resolve Compliance clients and Qualified Individuals (QI's) and provide them with outstanding customer service.
  • Be the primary point of contact and build long-term relationships with clients.
  • Respond to all client email and phone requests in a timely and professional manner.
  • Communicate client needs and issues to the General Manager of Client Services.
  • Assist clients and grow Resolve business through email, phone, online presentations, screen-share and in-person meetings.
  • Help grow Resolve Compliance sales revenue.
  • Develop an annual personal client acquisition plan that sets reasonable targets, is updated, and evaluated quarterly. Discuss progress with General Manager of Client Services monthly and quarterly.
  • Identify opportunities to grow business with new clients in new markets.
  • Identify opportunities to grow business with existing clients.
  • Coordinate with colleagues working on the same client account to ensure consistent customer service.
  • Manage relationships with multiple clients concurrently while meeting assigned deadlines.
  • Maintain Resolve's client database (ORCA), which consists of updating, entering, and verifying client, contact and vessel data.
  • Invoice all Compliance clients, which includes tracking payments and following up on overdue accounts.
  • Collect overdue invoices and coordinate with others in the Client Services team to manage accounts receivable.
  • Assist the Marketing team to develop content for press releases, newsletters, sales packages, and promotional material.
  • Collaborate with the marketing team to develop new strategies to attract prospective clients.
  • Work with the General Manager of Client Services on business plan development, revisions, implementation, and communication.
  • Travel to and participate in compliance drills and exercises as required.
  • Other duties as assigned.

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