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Client Services Manager Jobs in Lititz, PA (NOW HIRING)

Trucordia

Client Manager Transportation

Leola, PA · On-site

In this role, you will be responsible for managing and servicing a portfolio of commercial trucking insurance accounts while ensuring exceptional client satisfaction and retention. * Manage and ...

EVERENCE SERVICES,

Client Services Representative

Ephrata, PA · On-site

$15.75 - $21.50/hr

Become proficient with the Customer Relationship Management (CRM) software and OnBase software ... Provide backup for other Client Services Representatives as needed. * Assist with other projects as ...

EVERENCE SERVICES,

Client Services Representative

Ephrata, PA · On-site

$15.75 - $21.50/hr

Become proficient with the Customer Relationship Management (CRM) software and OnBase software ... Provide backup for other Client Services Representatives as needed. * Assist with other projects as ...

Everence

Client Services Representative

Ephrata, PA · On-site

$15.75 - $21.50/hr

Become proficient with the Customer Relationship Management (CRM) software and OnBase software ... Provide backup for other Client Services Representatives as needed. * Assist with other projects as ...

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Client Services Manager information

See Lititz, PA salary details

$32.4K

$65.2K

$118.1K

How much do client services manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for client services manager in Lititz, PA is $65,157.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,300.00 and $76,900.00 per year, depending on experience, location, and employer.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs

What are the most commonly searched types of Client Services jobs in Lititz, PA?

The most popular types of Client Services jobs in Lititz, PA are:

What job categories do people searching Client Services Manager jobs in Lititz, PA look for?

The top searched job categories for Client Services Manager jobs in Lititz, PA are:

What cities near Lititz, PA are hiring for Client Services Manager jobs?

Cities near Lititz, PA with the most Client Services Manager job openings:

Client Services Manager jobs near you

Client Services Manager

BAYADA Home Health Care

Harrisburg, PA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Bayada Home Health Care rating

7.0

Company rating: 7.0 out of 10

Based on 251 frontline employees who took The Breakroom Quiz

414th of 893 rated healthcare providers

Job description

Client Services Manager – Senior Living Home Health

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Harrisburg, PA Senior Living Office.

Are you looking for a rewarding career opportunity in a growing healthcare industry? As a Client Services Manager, you'll play a key role in coordinating high-quality home health services while building meaningful relationships with clients, families, referral partners, and your team.

The Client Services Manager will:
  • Deliver exceptional customer service and coordinate high-quality home health services
  • Manage client service coordination and address emergent scheduling and staffing needs
  • Oversee and proactively grow an assigned caseload through relationship-building and service excellence
  • Build and maintain strong relationships with clients, families, referral sources, payors, and community organizations
  • Foster strong, collaborative relationships with office and field staff
  • Monitor key operational and financial metrics, including admissions and referral outcomes
  • Partner with Clinical Managers to provide support and supervision to field employees
  • Contribute to office growth, client satisfaction, and overall operational success
Qualifications:
  • Bachelor's degree required
  • Prior knowledge of or experience with Medicare and OASIS a plus
  • Previous medical office, healthcare, or home care experience preferred
  • Prior supervisory or leadership experience is a plus
  • Demonstrated success in achieving goals and taking on increasing levels of responsibility
  • Ambition and desire to grow and advance within the organization
  • Excellent communication, organizational, and interpersonal skills
  • Ability to manage multiple priorities in a fast-paced environment
BAYADA Offers:
  • Competitive salary
  • Comprehensive medical, dental, prescription, and vision insurance
  • Paid holidays, vacation, and sick time
  • Tuition reimbursement opportunities
  • 401(k) with company match
  • Employer-paid life insurance
  • Direct deposit
  • Employee Assistance Program (EAP)
  • Ongoing professional development and career advancement opportunities

Join BAYADA and become part of a collaborative team dedicated to delivering exceptional care while helping clients live safely and independently in the comfort of their homes.

#LIRX

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

What Bayada Home Health Care employees say

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About Bayada Home Healthcare

Sourced by ZipRecruiter

BAYADA has a special purpose: to help people of all ages have a safe home life with comfort, independence, and dignity. We believe our clients and their families deserve the highest quality home health care delivered with compassion, excellence, and reliability - our core values, affording them the opportunity to remain at home and receive the medical care required.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Moorestown, NJ, US

Year founded

1975

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