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Client Success Manager information

See Lititz, PA salary details

$30.1K

$77K

$129.7K

How much do client success manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for client success manager in Lititz, PA is $76,955.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $91,700.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What job categories do people searching Client Success Manager jobs in Lititz, PA look for?

The top searched job categories for Client Success Manager jobs in Lititz, PA are:

What cities near Lititz, PA are hiring for Client Success Manager jobs?

Cities near Lititz, PA with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Lititz, PA as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $76,955 per year, or $37 per hour.

Manager - Customer Success Enablement

Reading, PA • On-site

Penske
See more jobs at Penskeexternal

Other

Re-posted 12 days ago

Job description

Position Summary:

The Customer Success team is integral to the overall success of the Penske Digital Experience. They are the driving force behind ensuring the successful use, adoption, and retention of our products and services. Working cross functionally, and with our customers, this team ensures we're building products that our customers love. The Manager of Customer Success is a member of the leadership team that will help to support this effort by coaching and driving CSMs to deliver and demonstrate value for customers. The Manager of Customer Success will play a key role in ensuring that CSMs help customers to achieve their desired outcomes with our products and services.

This individual will be responsible for the hiring, training, and managing of the CSM members of the Success team. They will also be responsible for coaching CSMs to meet (or exceed) key individual and team performance goals, metrics, and objectives.

This position is based out of our corporate headquarters in Reading, PA 4 days per week and 1 day per week of work from home.

Major Responsibilities:

• Recruit, Hire, Onboard, and Develop CSMs

• Help to develop CS Enablement Strategy

• Monitor efficacy of CS Programs

• Customer Success Upskilling

• Customer Success Competency

• Manage and Enable Customer Success team

• Other projects and tasks as assigned

Qualifications:

• Bachelor’s degree preferred in Business Administration, Marketing, Management, Communication, Technology, etc. If no degree, equivalent work experience is required.

• Minimum 5 years prior experience in Customer Success, Account Management or other related customer-facing roles.

• Interviewing / Hiring / Firing experience

• Minimum 2 years of people management experience

• Has demonstrable leadership skills

• Customer Service skills

• Excellent communication skills, both written and verbal

• Detail oriented with strong organizational and time management skills

• Regular, predictable, full attendance is an essential function of the job

• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Job Category: Other Corporate

Job Family: Customer Experience

Address: 100 Gundy Drive

Primary Location: US-PA-Reading

Employer: Penske Truck Leasing Co., L.P.

Req ID: 2608223

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