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Client Services Manager Jobs in Carson, CA (NOW HIRING)

East West Bank

Client Services Manager

Pasadena, CA · On-site

$71 - $85/hr

Overview We are seeking for a Client Services Manager to join our APIC team. This position will require to provide excellent client service and to promote this idea throughout the team. This position ...

Tatari

Client Services Manager - Growth

Los Angeles, CA · On-site

$80K - $110K/yr

Tatari is growing and we're looking for a Client Services Manager to join our Growth team! We're looking for a strategic, client-facing leader to join our Growth team and help drive performance for a ...

Tatari

Client Services Manager - Growth

Los Angeles, CA · Hybrid

$80K - $110K/yr

Tatari is growing and we're looking for a Client Services Manager to join our Growth team! We're looking for a strategic, client-facing leader to join our Growth team and help drive performance for a ...

Sony Pictures

Manager, Client Services

Culver City, CA · On-site

$92K - $97K/yr

The Manager, Client Services is responsible for managing global digital fulfillment of content driven by SPT Sales and Operations contractual deals and obligations. This position will liaise directly ...

Valley Bank

Manager, Client Services

Los Angeles, CA · On-site

Manage efforts for the Corporate and Middle Market Commercial Servicing team to provide elite service. * Partner and collaborate with the leaders within the assigned market vertical (Commercial Real ...

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Client Services Manager information

See Carson, CA salary details

$36.6K

$73.6K

$133.3K

How much do client services manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for client services manager in Carson, CA is $73,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,300.00 and $86,800.00 per year, depending on experience, location, and employer.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

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Client Services Manager jobs near you

Client Services Manager

East West Bank

Pasadena, CA • On-site

$71 - $85/hr

Other

Re-posted 15 days ago

East West Bank rating

7.2

Company rating: 7.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

117th of 174 rated banks

Job description

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi‑cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high‑tech help build sustainable businesses and expand our associates’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

Overview

We are seeking for a Client Services Manager to join our APIC team. This position will require to provide excellent client service and to promote this idea throughout the team. This position will be responsible for keeping the team running in an efficient and profitable manner, to increase client satisfaction, loyalty and retention and to meet their expectations. In addition, this position will be responsible for growing profitability organically for the team.

Responsibilities
  • Manage queue and provide client services through efficient and customer-friendly services
  • Proactively identify and digitize banking services and banking solutions to strengthen digital client services and experiences
  • Manage clients’ requests and ensure service level is in line with bank standards
  • Assist team in achieving sales targets through referrals or cross-selling while providing services
  • Responsible for improve client services experience, create engaged clients and facilitate organic growth
  • Develop service procedures, policies and standards
  • Build and maintain relationship with clients through our digital platform
  • Perform other duties as required and assigned
Qualifications
  • Bachelor’s degree in Business, Finance, or equivalent education and related experience preferred
  • 10+ years of experience in virtual branch or retail banking environment
  • Experience in providing client support
  • Familiar with BSA/AML requirements and bank regulations
  • Advanced troubleshooting and multi-tasking skills
  • Strong interpersonal, presentation, and influencing skills
  • Ability to collaborate and build partnership with other stakeholders at all levels and achieve goals
  • Proficiency in Microsoft Office (Excel, PowerPoint, Word)

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

Compensation

The base pay range for this position is USD $71,000.00/Yr. - USD $85,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.

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