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Client Success Manager Jobs in Carson, CA (NOW HIRING)

M&Y Personal Injury Lawyers

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Client Success Manager

Los Angeles, CA · Remote

$20 - $35/hr

M&Y Personal Injury Lawyers is seeking an exceptional Director of Client Success to lead our client satisfaction, reputation management, review generation, referral generation, and service recovery ...

nimble

Client Success Manager, RCM

Irvine, CA

The Client Success Manager is responsible for the overall management, servicing, and profitability of assigned client accounts and for meeting established objectives for their portfolio of clients.

SDG

Client Success Manager (Remote)

Los Angeles, CA · Remote

Manage the client relationship by overseeing everything from status calls to solution walkthroughs, feature training, and strategy sessions. * Maintain timelines for regular client support requests.

The Difference Card

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Manager, Client Success

Los Angeles, CA · Remote

$125K - $135K/yr

Role Overview The Manager, Client Success is a frontline people leader responsible for leading, coaching, and developing a team of Client Success professionals. This role is accountable for ...

Trivium

Customer Success Manager

Los Angeles, CA · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote -- US, UK or Canada (native-level American ... Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO) * ...

Trivium

Customer Success Manager

Los Angeles, CA · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American ... Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO) * ...

Fooda

Client Success Lead

Los Angeles, CA · On-site

$80K - $85K/yr

Position Overview As a Client Success Lead you will play a key role in managing day-to-day operations for the Los Angeles market, one of Fooda's largest and most dynamic markets. Your "North Star" is ...

Fooda

Client Success Lead

Los Angeles, CA · On-site

$80K - $85K/yr

As a Client Success Lead you will play a key role in managing day-to-day operations for the Los Angeles market, one of Fooda's largest and most dynamic markets. Your "North Star" is delivering a ...

WildBrain

Client Success Specialist

Los Angeles, CA · Hybrid

Across YouTube, FAST and AVOD, we manage and monetize over 1,000 premium channels for owned and ... It is a hybrid position spanning client success and ad sales support: you will be a central ...

Posted today

Plat AI

Client Success Representative

Glendale, CA · On-site

Gather feedback and channel it back to the Product Manager. * Configuration & Documentation: * Keep ... Qualifications * 3+ years in Client Success, Account Management, or Implementation for a SaaS or ...

Plat

Client Success Representative

Glendale, CA · On-site

Gather feedback and channel it back to the Product Manager. * Configuration & Documentation: * Keep ... Qualifications * 3+ years in Client Success, Account Management, or Implementation for a SaaS or ...

Plat

Client Success Representative

Glendale, CA · On-site

Gather feedback and channel it back to the Product Manager. * Configuration & Documentation: * Keep ... Qualifications * 3+ years in Client Success, Account Management, or Implementation for a SaaS or ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Carson, CA

Client Success Manager information

See Carson, CA salary details

$34K

$86.9K

$146.4K

How much do client success manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for client success manager in Carson, CA is $86,871.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,200.00 and $103,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What are popular job titles related to Client Success Manager jobs in Carson, CA? For Client Success Manager jobs in Carson, CA, the most frequently searched job titles are:
What job categories do people searching Client Success Manager jobs in Carson, CA look for? The top searched job categories for Client Success Manager jobs in Carson, CA are:
What cities near Carson, CA are hiring for Client Success Manager jobs? Cities near Carson, CA with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Carson, CA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $86,871 per year, or $41.8 per hour.

Client Success Manager

M&Y Personal Injury Lawyers

Los Angeles, CA • Remote

$20 - $35/hr

Full-time

Medical, Dental, Vision

Re-posted 20 days ago

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Job description

M&Y Personal Injury Lawyers is seeking an exceptional Director of Client Success to lead our client satisfaction, reputation management, review generation, referral generation, and service recovery initiatives.

This is not a traditional customer service position. We are looking for a high-performing professional who understands how to build relationships, create exceptional client experiences, identify service issues before they become problems, resolve client concerns, and help satisfied clients share their experiences through online reviews and referrals.

Our firm serves thousands of clients and is aggressively expanding its office footprint throughout California and other states. Online reputation, client satisfaction, and local market credibility are critical components of our growth strategy.

The ideal candidate has experience generating online reviews, improving customer satisfaction, recovering dissatisfied clients, and building scalable client experience systems. Prior law firm experience, particularly personal injury experience, is strongly preferred.

RESPONSIBILITIES

• Proactively contact current and former clients to assess satisfaction and identify concerns.

• Build and manage client satisfaction, review generation, referral generation, and reputation management programs.

• Develop and execute review-generation campaigns across Google, Yelp, and other review platforms.

• Generate authentic reviews from satisfied clients and professional contacts while ensuring compliance with all applicable platform rules and ethical obligations.

• Monitor online reviews and client feedback across all office locations.

• Contact dissatisfied clients and reviewers to understand concerns, resolve issues, rebuild trust, and improve client relationships whenever possible.

• Successfully convert negative client experiences into positive outcomes through effective communication, problem-solving, and service recovery.

• Partner with firm leadership to identify recurring client complaints and implement operational improvements.

• Create systems to support review generation and reputation management across multiple office locations.

• Track client satisfaction metrics and provide executive-level reporting and recommendations.

• Generate referrals from satisfied clients and referral sources.

• Coordinate with attorneys, intake personnel, case managers, negotiators, and firm leadership to improve the overall client experience.

• Manage reputation management software platforms, review monitoring systems, and client feedback tools.

• Develop scalable client experience processes to support future office launches and market expansion.

QUALIFICATIONS

• 3+ years of experience in client experience, customer success, reputation management, hospitality, healthcare, legal services, or a related field.

• Strong preference for prior law firm experience, particularly personal injury law.

• Demonstrated success generating online reviews and improving customer satisfaction metrics.

• Demonstrated success resolving client complaints and de-escalating difficult situations.

• Experience converting dissatisfied customers or clients into positive outcomes.

• Exceptional verbal and written communication skills.

• Strong emotional intelligence and conflict-resolution abilities.

• Ability to remain calm, professional, and solution-oriented during difficult conversations.

• Strong organizational, reporting, and project management skills.

• Experience with Google Business Profiles, Yelp, Podium, Birdeye, NiceJob, GatherUp, or similar reputation management platforms is preferred.

• CRM experience is preferred.

SUCCESS IN THIS ROLE WILL BE MEASURED BY

• Client satisfaction scores.

• Online review growth.

• Average review ratings.

• Review velocity across office locations.

• Referral generation.

• Client retention.

• Resolution of escalated client concerns.

• Reputation management and service recovery outcomes.


In addition to salary, this job will also offer performance-based bonuses and incentives.

Company Description

We are a large and successful personal injury law firm that is looking to add talented, hard-working people looking for long-term employment to our already successful team.