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Client Services Director Jobs in Rochester, NY (NOW HIRING)

Alphabe Insight

Client Service Associate

Rochester, NY · On-site

$45K - $49K/yr

... direct client interaction. The Client Service Associate plays a key role in maintaining strong ... client relationships while supporting internal teams with administrative and operational tasks.

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Client Services Director information

See Rochester, NY salary details

$38K

$89.7K

$160.8K

How much do client services director jobs pay per year?

As of Aug 12, 2026, the average yearly pay for client services director in Rochester, NY is $89,735.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,100.00 and $108,000.00 per year, depending on experience, location, and employer.

What does a client services director do?

A Client Services Director oversees the relationship between an organization and its clients, ensuring client satisfaction and the successful delivery of services. They manage client accounts, lead client service teams, and develop strategies to meet client needs while supporting business goals. Their responsibilities often include building strong client relationships, addressing concerns, and identifying opportunities for growth. Additionally, they work closely with other departments to ensure consistent and high-quality service delivery.

What are some common challenges faced by a client services director and how can they be addressed?

A Client Services Director often encounters challenges such as managing multiple high-priority client accounts simultaneously and ensuring consistent delivery of high-quality service. Balancing client expectations with internal resource limitations can be demanding, requiring strong communication and negotiation skills. Building and leading a cohesive team is essential, as is fostering collaboration between sales, operations, and project management teams. Proactively addressing issues, setting clear processes, and maintaining open lines of communication with clients and staff are key strategies for overcoming these challenges.

What are the key skills and qualifications needed to thrive as a client services director?

To thrive as a Client Services Director, you need expertise in account management, strategic planning, and a proven track record in client relationship development, usually supported by a bachelor’s degree in business or a related field. Familiarity with CRM systems, analytics platforms, and project management tools is typically required. Outstanding communication, leadership, and problem-solving skills help you build trust with clients and lead teams effectively. These capabilities are crucial for driving client satisfaction, retaining key accounts, and achieving business growth.

How much does a Client Services Director make in the US?

A Client Services Director in the US typically earns between $90,000 and $180,000 annually, with the median salary around $130,000. Compensation varies based on industry, company size, experience, and location, and may include bonuses and benefits.

What is a client services director?

A client services director is a senior professional responsible for managing client relationships, ensuring customer satisfaction, and overseeing service delivery within an organization. They often lead teams, develop strategies to improve client retention, and coordinate with sales and operations to meet client needs and business goals.

What is the difference between Client Services Director vs Account Manager?

AspectClient Services DirectorAccount Manager
CredentialsBachelor's degree, experience in client management, leadership skillsBachelor's degree, experience in client relations, communication skills
Work EnvironmentStrategic planning, team leadership, high-level client interactionsDay-to-day client communication, project coordination, relationship management
Employer & Industry UsageMarketing, advertising, consulting firmsAdvertising agencies, tech companies, service providers

The main difference is that a Client Services Director oversees overall client relationships and strategic initiatives, while an Account Manager handles daily client interactions and project execution. The Director role is more strategic and leadership-focused, whereas the Account Manager is more involved in operational client management.

More about Client Services Director jobs
What are the most commonly searched types of Client Services jobs in Rochester, NY? The most popular types of Client Services jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Client Services Director jobs? Cities near Rochester, NY with the most Client Services Director job openings:
Client Services Director jobs near you
Infographic showing various Client Services Director job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $89,735 per year, or $43.1 per hour.

Transaction Advisory Services Director

Insero & Co. CPAs, LLP

Rochester, NY • On-site

$125K - $170K/yr

Full-time

Medical, Retirement, PTO

Re-posted 14 days ago

Job description


Transaction Advisory Director
Location & Flexibility (hybrid)
Rochester, NY - 300 Clinton Square
We are seeking an experienced TAS professional to help us build and lead our Transaction Advisory team.As a key growth member of our team, you'll work with clients across a range of industries, to support M&A transactions, financial due diligence, and complex deal-related accounting matters. This role is highly project-oriented and will focus on quality of earnings analysis, financial statement assessment, and transaction execution support across the deal lifecycle.
The position offers significant exposure to buy-side and sell-side diligence engagements, including analyzing target company financials, identifying key risks and adjustments, and supporting clients in making informed investment and transaction decisions. You will also contribute to technical accounting considerations arising from transactions, including business combinations, revenue recognition, and other judgmental areas impacting deal outcomes.
The ideal candidate brings a strong background in financial reporting, technical accounting, and analytical review, with strong experience in transaction advisory, due diligence, or M&A support. This individual thrives in a fast-paced, deal-driven environment, is comfortable working with large and complex data sets, and is motivated to deliver insights that drive value for clients.
Responsibilities
  • Lead financial due diligence efforts for buy-side and sell-side transactions, including quality of earnings (QoE), working capital, and net debt analysis, identifying key risks, trends, and deal considerations.
  • Analyze target company financials, including historical earnings, cash flow sustainability, and balance sheet exposures, to support valuation and transaction structuring.
  • Evaluate non-recurring items, EBITDA adjustments, and accounting policies to assess normalized performance and potential deal impacts.
  • Support clients through the entire transaction lifecycle, including diligence, deal execution, and post-close integration considerations.
  • Serve as a strategic advisor on transaction-related accounting matters, including purchase accounting, revenue recognition implications, debt modifications, and lease considerations.
  • Lead the preparation of due diligence reports, financial analyses, and key findings presentations for clients, private equity sponsors, and other stakeholders.
  • Coordinate and manage data room activities, including reviewing financial information, responding to diligence requests, and interfacing with client management teams.
  • Collaborate with cross-functional teams (Transaction Advisory, Audit, Tax, and other Advisory practices) to deliver integrated deal support and insights.
  • Assist in evaluating financial forecasts, business plans, and key value drivers to assess reasonableness and identify upside/downside risks.
  • Support post-transaction activities, including purchase price allocation, opening balance sheet assessments, and integration-related accounting considerations.
  • Maintain strong client relationships, serving as a key point of contact throughout the diligence and transaction process. Contribute to other accounting and advisory engagements as needed.
  • Collaborate cross-functionally with Audit, Tax, and other Advisory practices to deliver integrated solutions and identify additional client service opportunities.

Requirements
Education and Experience
10+ years of experience in transaction advisory, financial due diligence, or technical accounting, preferably with a mix of public accounting and corporate experience
  • Bachelor's degree in Accounting, Finance, or related field; CPA strongly preferred.
  • Strong understanding of GAAP with the ability to apply accounting guidance in a transaction context.
  • 6+ years of direct experience with quality of earnings analysis, or M&A-related projects is required.
  • Advanced analytical skills with the ability to interpret complex financial data and identify key deal risks and adjustments.
  • Proven ability to manage multiple concurrent transactions in a fast-paced, deadline-driven environment.
  • Excellent communication skills, with the ability to present findings and insights clearly to clients and deal stakeholders.
  • Strong attention to detail and commitment to delivering high-quality, client-ready deliverables.
  • High energy, adaptability, and a strong desire to work in a dynamic, client-oriented environment.
  • Flexibility and openness to work on a variety of assignments, industries, and roles.

Salary Information:
In the spirit of pay transparency, we are excited to share that the base pay range for this position is $120,000 - $140,000 - $170,000 annually. Please keep in mind that this range is base pay only and does not consider other components that make up the total rewards package for the position such as eligibility to participate in our annual Management bonus program and our Management Incentive grant program. This range is a reasonable estimate of the current salary range for this position. Actual compensation is influenced by a variety of factors, including but not limited to skills, experience, qualifications, and/or education and geographic location.It is not typical for a candidate to be hired at or near the top of the range for their role and compensation decisions are dependent on the capabilities and experience of the candidate. Incentives, if any, depend on various factors, including, without limitation, individual and firm performance.
Create your next chapter with Insero.
Insero is a New York-based accounting and business advisory practice focused on the manufacturing and distribution, construction and real estate, professional services and non-profit sectors. Our practice serves private clients as well. One of our core values is that we are Passionate about People. We don't just talk about our values, we live them. That's why we've consistently been recognized as the best place to work!
The Insero Way - Our culture is guided by our core values and motivates result-orientated associates. Our values form the foundation of our daily practices.
We believe great teams are built on shared values: Be Passionate about People, Deliver Excellence, Grow to New Heights, and Go Further Together. If these speak to you, we encourage you to apply!
Awards & Recognition:
  • #4 Best Company to Work For in New York - 2026 (ranked #1 in 2025 & 2024, 2022)
  • Best Accounting Firms to Work For (2012-2025)
  • #1 Best Accounting Firm & Most Innovative Workplace (2025 & 2024, Rochester Business Journal)
  • #4 Best Places to Work for Career Growth

Benefits
We offer competitive salaries, an outstanding paid time off program (5 weeks based on level), 16 paid holidays, remote/hybrid work flexibly, 401(k) plan with firm contributions, tuition reimbursement program, 100% employer paid parking, spot bonus program, CPA bonus, a variety of different medical plan options along with opt-out dollars if you do not need medical ins coverage. In addition, we offer tremendous growth and development opportunities to assist with both your personal and professional goals.
At Insero, we're committed to transforming the employee experience, beyond industry standards to enable you to build your ideal career. Let us show you how life at Insero is different:
  • We offer excellent advancement opportunities as well as advisor and mentor programs.
  • We invest heavily in training and technology.
  • We focus on flexibility, with an amazing hybrid working environment giving you the ability to work in the office as well as from home/remote.
  • We serve a wide variety of clients and offer many compliance and consulting services, giving our team members opportunities to explore different areas of practice.
  • There are also many opportunities to get involved from day one, including our initiatives for outreach, innovation, wellness, and diversity, equity, and inclusion.

Apply