Client Services Director Jobs in Bothell, WA (NOW HIRING)

Catholic Community Services of King County is committed to providing care and compassionate services to poor and vulnerable King County and Washington State residents with an annual operating budget of over $95 million per year.  We provide a variety of services in the community including basic needs and housing stability services, transitional housing, emergency shelter, enhanced shelters, permanent housing, rapid re-housing, chemical dependency, counseling services, elderly services, behavioral health services, veteran's services, legal services, immigration and refugees' services, kinship services, youth tutoring services, workforce development services and pregnancy and parenting services. We respond to the needs in the community by building on the strengths of each person or family that comes to us for assistance. At CCS our mission is to build better lives, stronger families and healthier communities across Western Washington by meeting people where they are with respect and dignity. We work to improve client access to services, to advocate for services for those individuals and communities who are consistently underserved, and to include the voices and experience of those in the community who have lived experience with homelessness and poverty.  Each year over 15,000 community members receive services from this region of CCS.

This senior management position works closely with the Senior Director and Service Directors to provide oversight, strategic direction, and operational leadership across a diverse Division of Shelter and Housing Services. The role is responsible for ensuring effective delivery, integration, and continuous improvement of services that promote stability, well-being, and equitable access to resources. The position oversees a wide range of service areas, including supportive housing programs, shelters for adults and families, and day centers.  With oversight for an annual budget exceeding $38 million, this role plays a critical part in ensuring organizational effectiveness, fiscal accountability, and program impact. This leader provides comprehensive operational support to Service Directors across multiple program locations, ensuring consistent delivery of high-quality services, sound financial management, and strong community partnerships. The role requires a balance of strategic oversight and hands-on leadership to align programs with organizational goals, enhance service quality, and respond effectively to evolving community needs.

This position offers a compensation range of $145,000 - $165,000 per year (DOE)

Fulltime, 40hour position include a competitive benefits package:

• Medical, dental, and vision coverage, plus life insurance and longterm disability
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Generous paid time off, including paid sick leave, 15 vacation days, 12 paid holidays, and 1 personal holiday
• CCS/CHS 403(b) Employee Savings Plan
• Employee Assistance Program (EAP)

Work Location: Randolph Carter Center, 100 23rd Ave S, Seattle, WA 98144

• Administrative Oversight and Organizational Support

In coordination with the Senior Director, provides oversight of administrative functions to ensure high-quality operations, effective service delivery, and continuous improvement in programming and client experience. Ensures alignment with organizational priorities, including equity, inclusion, and trauma-informed care.

a) Fosters a productive, inclusive, and supportive work environment grounded in equity and trauma-informed practices, where staff are treated with fairness and respect and are equipped to deliver high-quality, compassionate services;

b) Ensures effective and responsive information systems and infrastructure that support program operations, data-informed decision-making, and equitable and accessible client services;

c) Supports the development and implementation of comprehensive fundraising strategies that advance equity, expand access to services, and strengthen innovative, client-centered programs.

d) Ensures safe, functional, and welcoming environments that reflect dignity, promote healing, and support trauma-informed, high-quality service delivery;

e) Advocates within the Agency as necessary to ensure the successful implementation of all HR, Accounting, Technology, and Facilities within the region.

• Leadership, Communication, and Representation

Supports strong internal communication, leadership alignment, and effective representation of the agency.

a) Participates in Leadership Cabinet and key organizational meetings;b) Facilitates Management Team and cross-functional meetings with strong follow-through;c) Represents the Agency Director in community and partner settings, as requested;d) Supports board and committee engagement in partnership with the Senior Director;e) Ensures effective planning, coordination, and follow-up for leadership and staff meetings.

• Risk Management and Compliance

Serves as primary risk manager for the division, ensuring proactive identification, mitigation, and monitoring of risk.

a) Works with Senior Director, CCSWW staff, and other management staff to identify and manage risk.

b) Manages incident report process, ensuring timely responses to mitigate risk and effective identification of trends;

c) Ensures adequate systems, policies, and procedures are in place to ensure compliance with funding contracts;

d) Implementing strategies that employ cross-department reviews as needed.

e) Recommends and implements risk mitigation strategies.

f) Serves as a key participant in escalation protocols for emergencies and critical incidents, ensuring rapid response, clear communication, and appropriate leadership coordination. 

• Financial Management and Resource Stewardship

Leads the planning and supports the budgeting process for the Community and Families Services division, ensuring sound financial management throughout the division.

a) Works with regional management staff on developing the entrepreneurial spirit of the agency and managing according to the principles of good stewardship of limited resources.

b) Developing financial and productivity indicators and goals for programs;

c) Managing programs to achieve sustainable financial performance in alignment with approved budget

d) Developing plans to rectify financial issues out of compliance with organizational goals.

e) Monitors fiscal performance of the programs under your supervision, including assisting programs with record keeping and audit preparation.

f) Assists Service Directors in developing plans to address projected or actual deficits and make mid-course corrections.

g) Identifies and pursues new funding opportunities by tracking community needs, partnerships, and emerging resources. 

• Strategic Planning and Program Advancement

Partners with the Senior Director and Management Team to establish strategic direction and drive implementation.  Drives strategic planning efforts, including development of operating plans that align with organization goals and advance program quality and client experience.   

a) Brings forward opportunities for service enhancement, innovation, and program growth;b) Collaborates with program leadership to design and implement strategies that improve outcomes and client experience;c) Identifies and develops new service models and secures funding to support implementation and sustainability.

• Contracts and Compliance Oversight

In partnership with the Senior Director, oversees contract compliance and management across the division.

a) Provides training and technical support on contract monitoring;b) Reviews contracts for financial, operational, and service delivery viability;c) Tracks and ensures compliance with contractual obligations;d) Leads or supports renegotiation of contracts as needed.

• Program Development and Community Engagement

Leads program development efforts in partnership with funders, government agencies, and community stakeholders to expand impact and meet emerging needs.

a) Engages funders, partners, and individuals with lived experience to identify opportunities that improve access, equity, and outcomes;b) Works with program leaders to expand and strengthen services in response to community need;c) Represents the agency in coalitions, partnerships, and public processes to advance shared goals and community impact.

SUPERVISION

A. Directly supervise the following staff:

• Two Service Directors
• Other staff as may be assigned

B. Works collegially with the following Directors: 

• Human Resources Director
• Finance Director
• Information Services Director

• MA in Business Administration, Public Administration, Social Work, or related discipline. Or ten or more years equivalent work experience and/or training;
• Seven or more years' experience in internal operations, with at least five in a managerial capacity;
• Experienced administrator with significant program development and implementation skills, preferably in a non-profit setting;
• Energetic, entrepreneurial, innovative, individual with high ethical standards and a professional image;
• Demonstrated strong financial and organizational skills with exposure to non-profit accounting and financial reporting requirements;
• An extremely well organized, detail oriented, self-directed individual who is articulate and can relate to people at all levels of an organization and demonstrates a commitment to diversity;
• A decisive individual with the ability to respond effectively to the most sensitive inquires or complaints;
• A dynamic communicator able to make effective and persuasive presentations;
• Willingness to work occasional weekends/evenings to support Board, fundraising and program events.

  A cover letter is required. Please attach it to your application or email it-along with your resume-to chelseahs@ccsww.org

  Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.

  Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.

  EMPLOYEE/EMPLOYER PLEDGE: We will not tolerate attitudes, behaviors, or statements that alienate, offend, or injure any person associated with CCS because of their racial or ethnic origin.  We will enable and support all efforts to become aware of and eliminate racism and racist behaviors within CCS and the broader community.  We will take exceptional steps to identify and root out such biases, especially where there appear to be long standing, institutional patterns of unacceptable behavior or lack of performance.