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Client Services Associate Jobs in Springfield, MA

LifeWorks, Inc.

Client Service Manager

Hartford, CT · On-site

$71K - $80K/yr

The Client Service Manager will collaborate closely with sales, record-keeping and operations associates, and will be required to participate in sales final presentations as needed. This role has ...

Lifeworks

Client Service Manager

Hartford, CT · On-site

$71K - $80K/yr

The Client Service Manager will collaborate closely with sales, record-keeping and operations associates, and will be required to participate in sales final presentations as needed. This role has ...

Keybank

Financial Wellness Associate

Ludlow, MA

$19.23 - $28.37/hr

FWA's split their time between client servicing and transaction support (70% of time), and engaging clients in deeper conversation to uncover needs and provide guidance and solutions to assist in ...

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All JobsClient Services Associate JobsClient Services Associate Jobs in Springfield, MA

Client Services Associate information

See Springfield, MA salary details

$10

$22

$40

How much do client services associate jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for client services associate in Springfield, MA is $22.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $24.90 per hour, depending on experience, location, and employer.

What does a client service associate do?

A client service associate is responsible for assisting clients by addressing inquiries, resolving issues, and providing information about products or services. They often handle communication via phone, email, or in person, and use customer relationship management (CRM) tools to track interactions and ensure client satisfaction.

What are the key skills and qualifications needed to thrive as a Client Services Associate, and why are they important?

To thrive as a Client Services Associate, you need strong interpersonal skills, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM software, Microsoft Office Suite, and sometimes industry-specific platforms is typically required. Exceptional communication, organizational abilities, and a proactive attitude help you stand out in this client-facing role. These skills and qualities are essential for building client trust, efficiently resolving issues, and supporting overall business growth.

What Is a Client Services Associate?

A client services associate is responsible for supporting financial advisors by providing a number of sales and support functions. In this career, you are typically employed by financial or wealth management organizations. Your job duties include giving quotes to customers, keeping records of investment transactions, building customer portfolios, and handling general customer service requests. Qualifications include experience with stocks, bonds and other investments, and strong customer service and oral communication skills.

What is the difference between Client Services Associate vs Customer Support Specialist?

AspectClient Services AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreesHigh school diploma or equivalent; technical certifications optional
Work EnvironmentOffice setting, client-facing interactions, account managementCall centers, help desks, online support platforms
Employer & Industry UsageFinancial services, consulting, professional servicesRetail, tech companies, service industries
Common Search & Comparison IntentUnderstanding roles in client relationship managementAssisting customers with issues or inquiries

The main difference is that Client Services Associates focus on managing client accounts and building relationships in professional settings, while Customer Support Specialists primarily handle customer inquiries and technical issues. Both roles require strong communication skills but differ in their scope and work environment.

What jobs pay 4000 a week without a degree?

A Client Services Associate typically earns less than $4,000 weekly, but high-paying roles without a degree include sales managers, real estate brokers, and certain skilled trades like electricians or commercial pilots, which often require experience, licensing, or certifications. These roles may involve commission, bonuses, or overtime to reach that income level.

Is a CSA job stressful?

A Client Services Associate (CSA) role can be stressful due to handling customer inquiries, resolving issues, and meeting service standards. The level of stress often depends on the workload, company environment, and communication skills required, but many CSAs develop stress management skills over time.

What are some common challenges faced by Client Services Associates, and how can they be overcome?

Client Services Associates often manage multiple client accounts simultaneously, which can lead to competing priorities and tight deadlines. Effective time management and clear communication are essential for balancing these demands. Building strong relationships with clients and proactively addressing their concerns helps prevent misunderstandings and ensures satisfaction. Collaboration with internal teams, such as sales and operations, is also key to efficiently resolving client issues and delivering high-quality service.

What does a customer service associate do?

A customer service associate, often called a client services associate, handles customer inquiries, resolves issues, and provides information about products or services. They communicate via phone, email, or chat, use customer management software, and aim to ensure customer satisfaction and retention.

What does a Client Services Associate do?

A Client Services Associate acts as a key point of contact between a company and its clients, ensuring that clients receive high-quality service and support. They handle client inquiries, resolve issues, assist with account management, and coordinate with other departments to fulfill client needs. Their goal is to maintain positive client relationships and help ensure client satisfaction, often working in industries like finance, marketing, or consulting.
More about Client Services Associate jobs
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Client Services Associate jobs near you
Client Navigator

Client Navigator

The Village For Families & Children

Hartford, CT • On-site

$24.50/hr

Full-time

Posted 6 days ago

Job description

Location: Hartford, CT Employment Type: Full-Time Department: Operations / Client Services/ Pay: $24.50 per hour

Schedule:

*Monday, Tuesday, Thursday: 1pm -9:30pm

*Wednesday: 11am-7:30pm

*Friday: 9am-5:30pm

*Each schedule includes a half-hour unpaid break.

About the Role

The Client Navigator plays a key role in maintaining a safe, welcoming, and supportive environment for staff, visitors, and community members. This position requires strong situational awareness, calm and confident decision making, and the ability to respond effectively during emergencies. The ideal candidate is a clear communicator, skilled in de-escalation, and familiar with the Hartford community.

Ideal Candidate Attributes

  • Calm under pressure

  • Strong communicator

  • Community-minded

  • Skilled in de-escalation

  • Observant and proactive

  • Compassionate and client-focused

Key Responsibilities

  • Maintain strong situational awareness to identify and address safety concerns in real time.

  • Provide rapid, appropriate responses during emergencies or incidents.

  • Communicate clearly and professionally with staff, visitors, clients, and emergency personnel.

  • Document and report incidents accurately and promptly.

  • Utilize conflict resolution and de-escalation techniques to manage challenging situations.

  • Collaborate closely with facilities and operations teams to support overall safety and workflow.

  • Monitor and operate safety systems, including panic buttons, alarms, and surveillance equipment.

  • Make sound decisions under pressure while maintaining a calm, professional demeanor.

  • Support a safe, respectful, and inclusive environment for all community members.

  • Provide client support aligned with basic case management needs, including helping clients identify goals, navigate services, and overcome barriers to stability.

  • Connect clients to recovery-oriented supports and resources (e.g., treatment providers, peer support, recovery groups, harm reduction services) and facilitate warm handoffs when possible.

  • Perform additional duties as assigned.


Education

  • High school diploma required.

  • Associate or bachelor's degree in safety, criminal justice, human services, or a related field preferred.

Experience & Qualifications

  • Previous experience in security, safety monitoring, emergency response, or related roles.

  • Strong familiarity with the Hartford community preferred.

  • Bilingual abilities are a plus.

  • Certifications in CPR/First Aid, Narcan administration, crisis intervention, or workplace safety preferred; willingness to obtain required training if not already certified.

  • Demonstrated reliability, professionalism, and composure in stressful situations.

  • Ability to walk and stand for extended periods.


Benefits:

As a Village employee, you should feel confident that your health and well-being is one of our highest priorities.

The Village offers a comprehensive flexible benefits package designed to aid in the health and well-being of our employees and their dependents.

https://thevillage.org/careers/our-benefits/

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