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Client Services Associate Jobs in Springfield, MA

UBS

Client Associate

Hartford, CT · On-site

Your role Are you truly service oriented? Do you know how to take care of people? We're looking for a Client Associate to: • keep management systems up-to-date with client information • educate ...

SS&C Technologies

Associate Manager

Windsor, CT · On-site

$137K/yr

Associate Manager, Investor Services Locations: Evansville, IN or Union, NJ or New York, NY or ... Participate in client due diligence meetings and present on investor services capabilities ...

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All JobsClient Services Associate JobsClient Services Associate Jobs in Springfield, MA

Client Services Associate information

See Springfield, MA salary details

$10

$22

$40

How much do client services associate jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for client services associate in Springfield, MA is $22.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $24.90 per hour, depending on experience, location, and employer.

What does a client service associate do?

A client service associate is responsible for assisting clients by addressing inquiries, resolving issues, and providing information about products or services. They often handle communication via phone, email, or in person, and use customer relationship management (CRM) tools to track interactions and ensure client satisfaction.

What are the key skills and qualifications needed to thrive as a Client Services Associate, and why are they important?

To thrive as a Client Services Associate, you need strong interpersonal skills, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM software, Microsoft Office Suite, and sometimes industry-specific platforms is typically required. Exceptional communication, organizational abilities, and a proactive attitude help you stand out in this client-facing role. These skills and qualities are essential for building client trust, efficiently resolving issues, and supporting overall business growth.

What Is a Client Services Associate?

A client services associate is responsible for supporting financial advisors by providing a number of sales and support functions. In this career, you are typically employed by financial or wealth management organizations. Your job duties include giving quotes to customers, keeping records of investment transactions, building customer portfolios, and handling general customer service requests. Qualifications include experience with stocks, bonds and other investments, and strong customer service and oral communication skills.

What is the difference between Client Services Associate vs Customer Support Specialist?

AspectClient Services AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreesHigh school diploma or equivalent; technical certifications optional
Work EnvironmentOffice setting, client-facing interactions, account managementCall centers, help desks, online support platforms
Employer & Industry UsageFinancial services, consulting, professional servicesRetail, tech companies, service industries
Common Search & Comparison IntentUnderstanding roles in client relationship managementAssisting customers with issues or inquiries

The main difference is that Client Services Associates focus on managing client accounts and building relationships in professional settings, while Customer Support Specialists primarily handle customer inquiries and technical issues. Both roles require strong communication skills but differ in their scope and work environment.

What jobs pay 4000 a week without a degree?

A Client Services Associate typically earns less than $4,000 weekly, but high-paying roles without a degree include sales managers, real estate brokers, and certain skilled trades like electricians or commercial pilots, which often require experience, licensing, or certifications. These roles may involve commission, bonuses, or overtime to reach that income level.

Is a CSA job stressful?

A Client Services Associate (CSA) role can be stressful due to handling customer inquiries, resolving issues, and meeting service standards. The level of stress often depends on the workload, company environment, and communication skills required, but many CSAs develop stress management skills over time.

What are some common challenges faced by Client Services Associates, and how can they be overcome?

Client Services Associates often manage multiple client accounts simultaneously, which can lead to competing priorities and tight deadlines. Effective time management and clear communication are essential for balancing these demands. Building strong relationships with clients and proactively addressing their concerns helps prevent misunderstandings and ensures satisfaction. Collaboration with internal teams, such as sales and operations, is also key to efficiently resolving client issues and delivering high-quality service.

What does a customer service associate do?

A customer service associate, often called a client services associate, handles customer inquiries, resolves issues, and provides information about products or services. They communicate via phone, email, or chat, use customer management software, and aim to ensure customer satisfaction and retention.

What does a Client Services Associate do?

A Client Services Associate acts as a key point of contact between a company and its clients, ensuring that clients receive high-quality service and support. They handle client inquiries, resolve issues, assist with account management, and coordinate with other departments to fulfill client needs. Their goal is to maintain positive client relationships and help ensure client satisfaction, often working in industries like finance, marketing, or consulting.
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Client Services Associate jobs near you
Per Diem Resident Services Associate

Per Diem Resident Services Associate

The Kendal Corporation

Easthampton, MA

$18/hr

Part-time

Posted 15 days ago

Job description

Lathrop Community, a retirement community grounded in Quaker values and a commitment to enhancing the experience of aging, has an opening for a per diem resident services associate to join the team that provides concierge services and engagement programming to the residents on our campuses in Northampton and Easthampton, MA. This is a per diem position, paying $18-19/hour. Hours will vary depending on Lathrop’s needs and your availability but will include three (3) hours every Sunday for resident engagement activities.

You will support resident services in a variety of duties, from being a point of contact for residents, families, and guests, to setting up and sometimes facilitating various resident activities and programs. You will use your creativity, organizational skills, and customer service experience to work with a team of staff and residents.

Our concierge is a key part of the resident services team, as well as serving an essential role in security and emergency response. The concierge is often the first point of contact for residents, their families, and guests visiting our community. We are seeking a new team member with strong organizational skills, a professional and courteous demeanor, and ability to remain calm and reliable under pressure.

What you’ll do:

  • Greet and direct residents and visitors
  • Answer and direct incoming calls
  • Monitor the main entrance and register guests
  • Internal security sweeps of the building
  • Support administrative functions
  • Set up for and assist with resident events
  • Implement evacuation procedures during emergencies and drills

What you’ll bring:

  • Customer service experience
  • Organizational skills
  • Creativity
  • Comfort and care for working with an aging population

Lathrop Community’s concierge desk is staffed 24 hours a day, on day, evening, and overnight shifts. As a per diem resident services associate the ability to work third shift is required, and holidays and weekends may be part of your scheduled shifts.

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