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Alder

Client Services Advisor

$75K/yr

Client Services Advisor For over 30 years, Alder has been a trusted guide for more than 5,000 families across the Northeast, helping them navigate the aging journey with compassion, clarity, and ...

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How much do client services advisor jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for client services advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client services advisor, and why are they important?

To thrive as a Client Services Advisor, you need strong customer service skills, problem-solving abilities, and often a background in business or communications. Familiarity with CRM software, ticketing systems, and sometimes industry-specific certifications are commonly required. Excellent interpersonal skills, patience, and adaptability help you build lasting client relationships and resolve inquiries efficiently. These skills are crucial for delivering high-quality support, ensuring client satisfaction, and maintaining positive business relationships.

What does a client services advisor do?

A Client Services Advisor acts as a main point of contact between a company and its clients, ensuring their needs are met and issues are resolved promptly. They provide support, answer client inquiries, handle complaints, and offer guidance on products or services. Their goal is to build strong client relationships, improve satisfaction, and help clients make the best use of the company's offerings. Client Services Advisors may also coordinate with other departments to address complex client needs.

Is a client services advisor a good career?

A client services advisor is a customer-facing role that involves assisting clients, resolving issues, and maintaining relationships. It can be a good career for those with strong communication skills and problem-solving abilities, often offering opportunities for advancement and skill development in customer service and sales environments.

How does a client services advisor typically collaborate with other departments to resolve client issues?

Client Services Advisors often work closely with teams such as sales, technical support, and account management to resolve client concerns efficiently. When a client presents a complex issue, the advisor may coordinate with technical experts to troubleshoot, or with sales representatives to clarify contractual details. This collaborative approach ensures that clients receive comprehensive solutions and fosters a strong service culture within the organization. Effective communication and teamwork are essential, as advisors frequently act as the primary point of contact between the client and multiple internal teams.

What is the job of a client services advisor?

A client services advisor is responsible for assisting clients by addressing their inquiries, resolving issues, and providing product or service information. They often communicate via phone, email, or chat and need strong communication and problem-solving skills to ensure customer satisfaction.
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Client Services Advisor jobs near you
Infographic showing various Client Services Advisor job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Hybrid job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Client Services Advisor

Transportation Insight

Hickory, NC

Full-time

Re-posted 19 days ago

Transportation Insight rating

7.3

Company rating: 7.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Job Title: Client Services Advisor
COMPANY STATEMENT:
Transportation Insight has strategically positioned itself in the industry with top talent that boasts strategic involvement in the continued evolution of the small package/parcel and freight marketplace. In addition to our knowledge, we have built out the technology to help companies (shippers) unlock the power of their supply chain.
Transportation Insight is recognized as a premier employer regionally and nationally because of our reputation, workplace culture, and growth opportunities. At the core of our culture, team members are motivated to improve our clients, our communities, and ourselves every day.
JOB PURPOSE:
The Client Services Advisor (CSA) provides tactical support to their assigned client(s) to ensure the achievement of the commercial agreement for each assigned client.
CRITICAL JOB FUNCTIONS:
  • Review open client requests and ensure progress towards request closure and client satisfaction.
  • Document which tools are being used, the client's satisfaction with the tools, and where appropriate, demonstrate newer tools (within the scope of the agreement) that the client may not be utilizing.
  • Where applicable, work with the Manager – Client Services to identify and position opportunities for upselling business that are not included in the current scope of the client(s) commercial agreement.
  • Work with the Manager – Client Services on how to remain in strategic alignment with the suite of TI service offerings, leveraging industry expertise and supply chain experience to bring valuable insight and thought leadership to a variety of complex supply chain scenarios with clients.
SUPPORTING DUTIES TO THE CRITICAL JOB FUNCTIONS:
  • Support others within the Client Services Team in the published communications (reports, internal meetings, and business alignment meetings) to highlight the progress in relation to the defined goals of the assigned clients.
  • As necessary, work with the Manager – Client Services to execute the tactical responsibilities such as ongoing client engagement, remediation of day-to-day issues, invoicing, etc, collaborating with appropriate supporting cross-functional business partners as needed.
  • Support data analysis to develop recommendations that serve as a catalyst for continuous improvement for the client in regards to cost and efficiency, while remaining aligned with the operational requirements/needs of the client.
IDEAL CANDIDATE MAY POSSESS:
  • Bachelor’s Degree in Business Administration or a similar field.
  • 1-2+ years of experience with customer-facing roles (sales or customer service).
  • Excellent written, oral, and presentation skills.
  • Eagerly accept new challenges.
  • Self-managed and motivated.
EEOC/ADA STATEMENT:
Transportation Insight is an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other protected status by law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.

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