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Client Service Director Jobs in Georgetown, ON (NOW HIRING)

AIP Connect

Medical Communications Director

Toronto, ON · On-site

CA$110K - CA$150K/yr

Our client, a Life Sciences consultancy, is seeking a strategic and entrepreneurial Medical Communications Director to help expand the agency's service offerings. The ideal candidate will have a ...

AXON

Director - AXON CS

Toronto, ON · Hybrid

  • Medical

  • Life

  • PTO

Director Ready to lead strategic healthcare communications programs that influence change and ... client service excellence. Alongside client leadership, you will be responsible for developing ...

Worksite Safety

Client Services Team Lead

Burlington, ON · On-site

CA$55K - CA$70K/yr

  • Medical

  • PTO

... service and building a great team environment. If you love helping people both enjoy their work ... Experience having direct reports and playing an active role in bringing about individual, team and ...

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Client Service Director information

What is a client service director?

A Client Service Director is a senior professional responsible for overseeing the relationship between a company and its clients. They ensure that clients receive high-quality service, address any issues or concerns, and work to understand client needs to deliver tailored solutions. Client Service Directors often lead teams, develop service strategies, and collaborate with other departments to ensure client satisfaction and retention. Their role is critical in building long-term relationships and driving business growth.

How does a client service director typically collaborate with internal teams to ensure client satisfaction?

A Client Service Director plays a pivotal role in bridging the gap between clients and internal teams such as sales, marketing, and operations. They regularly facilitate meetings to communicate client expectations, oversee project timelines, and resolve any issues that may arise. By fostering strong cross-departmental relationships, they ensure that deliverables align with client goals and service standards. This collaborative approach not only enhances client satisfaction but also supports the company's long-term growth and reputation.

What are the key skills and qualifications needed to thrive as a client service director, and why are they important?

To thrive as a Client Service Director, you need strong leadership, strategic account management experience, and a background in business or communications, often supported by a bachelor’s degree or higher. Familiarity with CRM platforms, project management tools, and data analytics systems is typically required. Exceptional interpersonal skills, problem-solving abilities, and the capacity to manage client relationships effectively are crucial soft skills. These skills ensure the delivery of excellent client experiences, drive team performance, and support business growth through sustained client satisfaction.

How much does a client service director make in the US?

A client service director in the US typically earns between $100,000 and $180,000 annually, with the median salary around $130,000. Compensation varies based on industry, company size, experience, and location, and may include bonuses and benefits.

What cities near Georgetown, ON are hiring for Client Service Director jobs?

Cities near Georgetown, ON with the most Client Service Director job openings:

Client Service Director jobs near you
Infographic showing various Client Service Director job openings in Georgetown, ON as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

ACCOUNT MANAGER, TEAM LEAD - GROWTH AND CLIENT SERVICES

GreenShield

Toronto, ON • Hybrid

Full-time

Posted 4 days ago

Job description

Reporting to the National Director, Growth & Client Service, Central Region, the Account Manager, Team Lead will play a hybrid role that combines hands-on account management with team leadership. Approximately 50% of the role will be dedicated to managing an assigned book of business, including client relationships, renewals, advisor engagement, service delivery, retention, profitability, and integrated sales growth. The remaining 50% will focus on leadership and training activities, including supporting Account Managers, providing guidance and escalation support, contributing to team initiatives, and helping execute the overall segment strategy.

Account Management Responsibilities

  • Manage an assigned book of business, including scheduling and leading client meetings, negotiating renewals, presenting annual benefit plan reviews, promoting GreenShield products and services, and implementing plan amendments. 
  • Build and manage strong relationships with aligned advisors. 
  • Drive overall profitability, retention, and integrated sales targets for the assigned block of business. 
  • Manage at-risk client relationships in alignment with the established governance framework. 
  • Participate in client and prospect presentations, including finalist meetings. 
  • Partner closely with Business Development and Service teams to ensure client deliverables are achieved. 

Team Lead Responsibilities 

  • Support the implementation and monitoring of key initiatives for the Account Management team. 
  • Lead onboarding and training for new Account Managers and provide ongoing training on new processes and products for existing team members. 
  • Serve as the first point of contact for technical questions and support. 
  • Act as the first point of escalation for client issues and concerns raised by Account Managers. 
  • Provide renewal support and guidance to the Account Management team. 
  • Work closely with the Director team to execute the overall segment strategy. 
  • Assist with the development and maintenance of process documentation. 
  • Support ad hoc projects as required.

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