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Client Service Director Jobs in Ontario (NOW HIRING)

Match Retail

Director of Client Services

Mississauga, ON · On-site

CA$100K - CA$120K/yr

Director, Client Services - GTA Location: Greater Toronto Area (Hybrid) Schedule: Monday to Friday ... service. Our teams operate nationwide, supporting programs that drive growth, visibility, and ...

Match Retail

Director of Client Services

Mississauga, ON · On-site

CA$100K - CA$120K/yr

Overview Director, Client Services - GTA Location: Greater Toronto Area (Hybrid) Schedule: Monday ... service. Our teams operate nationwide, supporting programs that drive growth, visibility, and ...

Virtusa

Director-Client services

Toronto, ON · On-site

The ideal candidate will possess extensive knowledge and expertise in the financial services sector ... Develop and deliver tailored solutions that align with client objectives and enhance their ...

Virtusa

Director-Client services

Toronto, ON · On-site

The ideal candidate will possess extensive knowledge and expertise in the financial services sector ... Develop and deliver tailored solutions that align with client objectives and enhance their ...

Onterris

Service Director, Foundation Engineer

Guelph, ON · Hybrid

CA$160K - CA$210K/yr

A Day in the Life As the Service Director, Foundation Engineer you will be reporting to the Service ... Align technical capabilities with client needs to enhance value delivery. * Act as Project Director ...

CapRelo

Director of Client Services

Mississauga, ON

Consults with senior executives on action plans to achieve revenue goals and service levels for ... Ensures compliance with client contracts, working closely with operations teams to deliver to ...

CapRelo

Director of Client Services

Mississauga, ON · On-site

Consults with senior executives on action plans to achieve revenue goals and service levels for ... Ensures compliance with client contracts, working closely with operations teams to deliver to ...

New

Cavell Risk, Inc.

Director, Client Experience

Toronto, ON · On-site

$100 - $130/hr

The Director, Client Experience is responsible for developing and maintaining strong relationships ... Is accountable for service, retention, and client renewal and placement results, and provides ...

Bickert Management Inc.

CA$100 - CA$1.0K/wk

Client Service Execution Lead Remote | Fixed-Term Opportunity | 20-40 Hours per Week Bickert ... The successful candidate may be engaged as either a direct BMI employee or an independent ...

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Client Service Director information

What is a client service director?

A Client Service Director is a senior professional responsible for overseeing the relationship between a company and its clients. They ensure that clients receive high-quality service, address any issues or concerns, and work to understand client needs to deliver tailored solutions. Client Service Directors often lead teams, develop service strategies, and collaborate with other departments to ensure client satisfaction and retention. Their role is critical in building long-term relationships and driving business growth.

What are the key skills and qualifications needed to thrive as a client service director, and why are they important?

To thrive as a Client Service Director, you need strong leadership, strategic account management experience, and a background in business or communications, often supported by a bachelor’s degree or higher. Familiarity with CRM platforms, project management tools, and data analytics systems is typically required. Exceptional interpersonal skills, problem-solving abilities, and the capacity to manage client relationships effectively are crucial soft skills. These skills ensure the delivery of excellent client experiences, drive team performance, and support business growth through sustained client satisfaction.

How does a client service director typically collaborate with internal teams to ensure client satisfaction?

A Client Service Director plays a pivotal role in bridging the gap between clients and internal teams such as sales, marketing, and operations. They regularly facilitate meetings to communicate client expectations, oversee project timelines, and resolve any issues that may arise. By fostering strong cross-departmental relationships, they ensure that deliverables align with client goals and service standards. This collaborative approach not only enhances client satisfaction but also supports the company's long-term growth and reputation.

How much does a client service director make in the US?

A client service director in the US typically earns between $100,000 and $180,000 annually, with the median salary around $130,000. Compensation varies based on industry, company size, experience, and location, and may include bonuses and benefits.
What are the most commonly searched types of Client Service jobs in Ontario? The most popular types of Client Service jobs in Ontario are:
Client Service Director jobs near you
Infographic showing various Client Service Director job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Director of Client Services

Match Retail

Mississauga, ON • On-site

CA$100K - CA$120K/yr

Full-time

Posted 15 days ago

Job description

Director, Client Services – GTA

Location: Greater Toronto Area (Hybrid)
Schedule: Monday to Friday

Salary: $100,000 to $120,000

We are actively hiring for this position 

About Match Retail

Match Retail is a leading provider of sales execution, merchandising, and brand activation services for tier one brands across Canada. We partner with our clients to deliver measurable results through strong field execution, data-driven insights, and exceptional client service. Our teams operate nationwide, supporting programs that drive growth, visibility, and performance at retail.

About the Role

The Director of Client Services is a senior leadership role responsible for overseeing key client relationships, driving program success, and ensuring exceptional service delivery across multiple programs. This role acts as a strategic partner to clients, internal stakeholders, and field leadership, ensuring alignment between client objectives, execution strategy, and operational delivery.

The ideal candidate is a strong people-leader with deep experience in client management, retail programs, and cross-functional collaboration.

Key Responsibilities

  • Serve as the senior point of contact for assigned client portfolios, building trusted, long-term partnerships
  • Own overall client satisfaction, retention, and growth across programs
  • Lead and mentor Client Services and Account Management teams to ensure consistent, high-quality delivery
  • Translate client objectives into clear execution strategies in collaboration with Sales, Operations, and Field teams
  • Oversee program planning, launches, optimization, and performance against KPIs
  • Proactively identify risks, challenges, and opportunities, drive solutions and continuous improvement
  • Partner with internal teams on forecasting, budgeting, resourcing, and scalability of programs
  • Prepare and present executive-level business reviews, insights, and recommendations to clients
  • Support new business growth through client expansion, upselling, and strategic initiatives

Qualifications & Experience

  • 5+ years of experience in client services within retail, CPG, or sales execution
  • Proven experience leading and developing high-performing teams
  • Strong understanding of retail environments, field execution, and national programs
  • Demonstrated ability to manage complex, multi-client portfolios
  • Excellent communication, presentation, and stakeholder management skills
  • Highly organized, strategic, and solutions-oriented mindset.
  • Comfortable working in a fast-paced, evolving environment
  • Willingness to travel, as required to support clients and teams

Why Join Match Retail?

  • Senior leadership role with high impact and visibility
  • Opportunity to work with leading national and global brands
  • Collaborative, performance-driven culture
  • Competitive compensation and benefits
  • Career growth and professional development opportunities

Interview Process

Our recruitment process is structured and transparent, with candidates assessed consistently against role-related criteria.

Step 1: Qualified candidates complete an initial phone or virtual interview with a Talent Acquisition Specialist.
Step 2: Shortlisted candidates participate in a phone or virtual interview with the Hiring Manager.
Step 3: Selected candidates attend an in-person or virtual interview with the Hiring Manager and relevant team members.
Step 4: Final candidates participate in an in-person or virtual interview with the client.

 

AI Disclosure

We use AI-assisted tools to help screen resumes for key skills and minimum requirements relevant to the role. All results are reviewed by our hiring team to ensure thoughtful and balanced decision making.

Match Retail is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all.


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