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Client Service Associate Jobs in Michigan (NOW HIRING)

Jackson Hewitt

Client Service Associate

Clinton, MI · On-site

$12 - $13/hr

Client Service Associate We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships ...

Raymondjames

Client Service Associate

Fremont, MI · On-site

$13.50 - $18.50/hr

As we evolve, we are seeking a Client Service Associate who shares our vision and values. The ideal candidate has experience in the financial industry, thrives in a team environment, has a strong ...

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How much do client service associate jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for client service associate in Michigan is $14.94, according to ZipRecruiter salary data. Most workers in this role earn between $12.16 and $16.78 per hour, depending on experience, location, and employer.

What does a client service associate do?

A client service associate provides support to clients by addressing inquiries, resolving issues, and managing account information. They often communicate via phone, email, or in person, and use customer relationship management (CRM) tools to ensure client satisfaction and accurate record-keeping.

What are the key skills and qualifications needed to thrive as a Client Service Associate, and why are they important?

To thrive as a Client Service Associate, you need strong communication, organizational, and problem-solving skills, often backed by a bachelor's degree in business or a related field. Familiarity with CRM software, Microsoft Office Suite, and sometimes financial or industry-specific platforms is typically required. Outstanding interpersonal skills, attention to detail, and a proactive attitude help build client trust and foster positive relationships. These competencies are essential for ensuring client satisfaction, efficient service delivery, and long-term business success.

What is the difference between Client Service Associate vs Customer Support Specialist?

AspectClient Service AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer relevant certificationsHigh school diploma or equivalent; technical certifications optional
Work EnvironmentFinancial institutions, banks, investment firmsRetail, tech companies, service centers
Employer & Industry UsageFinancial services, banking, wealth managementRetail, e-commerce, tech support
Common Search & Comparison IntentUnderstanding roles in finance and client interactionCustomer service roles in various industries

The Client Service Associate typically works in financial institutions, focusing on client interactions, account management, and financial products. In contrast, a Customer Support Specialist often handles technical issues, product inquiries, and general customer assistance across diverse industries. While both roles require strong communication skills, the Client Service Associate's work is more finance-oriented, whereas the Customer Support Specialist's role is broader and more technical.

What is the role of a client associate?

A client service associate is responsible for supporting client relationships by handling inquiries, processing transactions, and providing account information. They often work in financial or customer service environments, utilizing communication skills and familiarity with client management tools to ensure client satisfaction.

How does a Client Service Associate typically collaborate with financial advisors and other team members?

Client Service Associates work closely with financial advisors to ensure that clients receive timely and accurate support. They often coordinate client meetings, prepare account documentation, and act as a liaison between clients and the advisory team. Effective communication and strong organizational skills are essential, as the role requires managing multiple requests while maintaining attention to detail. Collaboration with operations teams and compliance departments is also common to resolve client issues and ensure regulatory requirements are met.

What jobs pay 4000 a week without a degree?

A Client Service Associate typically earns less than $4,000 weekly, but high-paying roles that can reach this level without a degree include sales positions such as real estate brokers, certain insurance agents, and commission-based financial advisors. These jobs often require strong communication skills, sales experience, and industry-specific licenses or certifications rather than formal degrees.

Is a CSA job stressful?

A Client Service Associate (CSA) role can be stressful due to handling client inquiries, managing multiple tasks, and meeting deadlines. Strong communication skills and the ability to stay organized help manage workload and reduce stress levels in this position.

What are Client Service Associates?

Client Service Associates are professionals who support financial advisors or account managers by assisting clients with their needs, addressing inquiries, and processing account transactions. They often serve as the first point of contact for clients, ensuring a smooth and positive experience. Their responsibilities may include handling documentation, managing account information, resolving issues, and maintaining strong client relationships. In many organizations, they play a crucial role in ensuring client satisfaction and operational efficiency.
What are the most commonly searched types of Client Service jobs in Michigan? The most popular types of Client Service jobs in Michigan are:
What cities in Michigan are hiring for Client Service Associate jobs? Cities in Michigan with the most Client Service Associate job openings:
Client Service Associate jobs near you
Full Time Client Service Associate

Full Time Client Service Associate

Independent Bank

Beverly Hills, MI • On-site

Full-time

PTO

Re-posted 20 days ago

Job description

Be Proud, Be You, Be Independent!
Are you ready to grow your career in an environment that encourages confidence, clarity, and success? At Independent Bank, our team lives our mission every day:
Inspiring financial independence today, with tomorrow in mind. We are committed to cultivating a workplace that values individuality, promotes growth, and supports the people we serve. Our Vision is a future where clients approach their finances with confidence and clarity-and we believe that starts with the team who supports them.
Our Retail Career Path was built to do just that-support you. Whether you're launching a new career in banking or looking to advance your current one, we offer a structured, self-guided journey designed to help you grow professionally and personally. From your first day as a Client Service Associate (CSA), you'll receive the training, mentorship, and tools you need to advance-with the flexibility to progress at your own pace and increase your earning potential as you go.
Client Service Associate 1
As a Client Service Associate (CSA), you are the face of the bank, providing incomparable service to our clients every day, every time. In this position, you will focus on learning and/or reviewing basic banking transactions, and the fundamental banking terms, products, and services offered by Independent Bank. This position is similar to a traditional "bank teller" role with self-guided growth opportunities.
    • Assist clients with transaction services and provide solutions in a friendly and efficient manner.
    • Deliver financial solutions to clients utilizing the Independent Bank products and services.
    • Gain an understanding of the basic framework of Independent Bank accounts.
    • Become skilled with regards to conducting different types of transactions for clients.
    • Utilize all available technology to perform daily tasks.

Client Service Associate 2
As a Client Service Associate 2 (CSA2), you are the face of the bank, providing incomparable service to our clients every day, every time. In this position, you will continue to grow the knowledge, skills and abilities necessary to better service Independent Bank clients and offer appropriate products, services and solutions. This position is similar to a traditional "bank teller" role with self-guided growth opportunities.
    • Assist clients with transaction services and provide solutions in a friendly and efficient manner and with credibility.
    • Strengthen your understanding of the basic framework of Independent Bank business accounts.
    • Become proficient with regards to conducting different types of transactions for clients.
    • Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation.
    • Begin to recognize opportunities to deliver financial solutions, and meet client needs, with Independent Bank products and services.
    • Identify client referral opportunities to appropriate team members.
    • 1+ years of community banking experience.
    • Develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships.
    • Ability to have meaningful financial conversations with clients during all interactions.
    • Maintain ongoing communication with clients following internal processes and procedures.
    • Capable of self-directed development of product knowledge with a continual focus on learning all aspects of product offerings.

Client Service Specialist
As a Client Service Specialist (CSS), you are responsible for keeping everything running smoothly behind the scenes, as well as making our clients feel welcomed, engaged, and significant. In this position, you will apply the knowledge, skills and abilities acquired from previous banking and customer service roles to better serve Independent Bank clients and offer appropriate products, services and solutions. This position is similar to the traditional "lead teller" or "personal banker" role with self-guided growth opportunities.
    • Assist clients with transaction services and provide solutions in a friendly and efficient manner.
    • Exemplify professional knowledge on the framework of Independent Bank business accounts.
    • Recognize opportunities to meet client needs with Independent Bank products and services, as well as offering appropriate solutions.
    • Identify client referral opportunities to appropriate team members.
    • Take consumer loan applications in response to client inquiries.
    • Responsible for advanced branch operations tasks such as, but not limited to, client service requests, vault, ATM duties, cash items, debit/credit card disputes, instant issue debit cards and wire transfers.
    • Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation.
    • Advanced proficiency with Independent Bank products and services.
    • Accountable for participating in IB Edge Sales Management routines such as roadmaps and check-ins.
    • 2+ years of community banking experience or high level customer service and cash handling experience.
    • Capability to develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships.
    • Ability to have in-depth, proactive financial conversations with clients during all interactions, and follow through on the results of those conversations.
    • Maintain ongoing communication with clients following internal processes and procedures.
    • Capable of self-directed development of product knowledge with a continual focus on learning all aspects of product offerings.

Client Service Expert
As a Client Service Expert (CSE) you are responsible for keeping everything running smoothly behind the scenes, as well as making our clients feel welcomed, engaged, and significant. In this position, you will apply the knowledge, skills and abilities acquired in previous positions and will serve as a mentor and instructor for other team members in advancing their skills. This position is a step above a traditional, more experienced "lead teller" or "personal banker" role with self-guided growth opportunities.
    • Assist clients with transaction services and provide solutions in a friendly and efficient manner.
    • Exemplify professional knowledge on the framework of Independent Bank business accounts.
    • Demonstrated ability to make personal connections, engage and educate clients, ask open-ended questions, and listen in order to establish trust and build lasting relationships.
    • Take consumer loan applications in response to client inquiries, as well as originate and close consumer loans.
    • Responsible for advanced branch operations tasks such as, but not limited to, client service requests, vault, ATM duties, cash items, debit/credit card disputes, instant issue debit cards and wire transfers.
    • Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation.
    • Advanced proficiency with Independent Bank products and services.
    • Accountable for preparation of, and participation in, IB Edge Sales Management routines.
    • Possess the drive, initiative and knowledge to provide financial options for clients using a consultative approach.
    • Partner with specialists (Financial Advisors, Mortgage Originators, Commercial Lenders, etc.) to connect clients with experts who can assist with specialized needs.
    • 3+ years of community banking experience
    • NMLS registration under the SAFE Act of 2008.
    • Capability to develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships.
    • Ability to have in-depth, proactive financial conversations with clients during all interactions, and follow through on the results of those conversations.
    • Maintain ongoing communication with clients following internal processes and procedures.
    • Capable of self-directed development of product knowledge with a continual focus on learning all aspects of product offerings.
    • Seek out leadership opportunities and develop skills necessary to be a successful leader such as coaching, having difficult conversations, community involvement and change management.

Why You Should Apply:
  • Competitive hourly pay and great benefits.
  • Accommodating and flexible paid time off.
  • A knowledgeable, goal-driven, and exciting team of colleagues.
  • Numerous advancement opportunities with structured, personalized career paths and mentoring.
  • Exposure to different areas of banking and the ability to work with leaders within the industry.
  • Extensive training on all areas and aspects of the banking field to help you reach your highest potential.
  • Community-focused events and volunteer opportunities.

What We're Looking For:
  • High school diploma or equivalent education is required.
  • Outstanding client service skills.
  • Cash handling experience is preferred, but it is not required as we provide ample training.
  • The ability to adapt and adjust to new ideas, processes, workflows, and systems.
  • Ability to thrive in a fast-paced and rapidly changing environment while maintaining a commitment to accuracy, timeliness, and client focus.
  • Excellent interpersonal, presentation, and communication skills. This includes verbal and non-verbal forms of communication, email and phone etiquette, and the ability to work cohesively as part of a team.
  • A strong desire to be a part of the Independent Bank family while contributing to our growth and success.

This is an exciting step in a journey to creating a fulfilling and rewarding career at Independent Bank. We are excited to have you join our team!
Be Proud. Be YOU. Be Independent!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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