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Client Service Assistant Jobs in Massachusetts (NOW HIRING)

Innovetive PetCare

Client Service Supervisor

Melrose, MA · On-site

$24 - $27/hr

Client Service Supervisor Department: Receptionists Employment Type: Full Time Location: Melrose ... Review and monitor invoice generation, payment processing, and financial accuracy * Assist team in ...

Innovetive Petcare

Client Service Supervisor

Melrose, MA · On-site

$24 - $27/hr

... client service to pets and their families. Our team takes pride in creating a welcoming ... Review and monitor invoice generation, payment processing, and financial accuracy * Assist team in ...

Innovetive Petcare

Client Service Supervisor

Melrose, MA · On-site

$24 - $27/hr

... client service to pets and their families. Our team takes pride in creating a welcoming ... Review and monitor invoice generation, payment processing, and financial accuracy * Assist team in ...

Banfield

Client Service Coordinator

Braintree, MA · On-site

$16.93 - $21.63/hr

... services Assist incoming clients by completing the required documentation, entering all pet ... Client service skills - Consistently ensures the team provides the client with attentive, courteous ...

Banfield

Lead Client Service Coordinator

Northborough, MA · On-site

$18.50 - $24.25/hr

May assist Practice Manager in the selection, training, and day-to-day supervision of the paraprofessional team to ensure quality medical care, exceptional client service, associate engagement and ...

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Client Service Assistant information

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How much do client service assistant jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for client service assistant in Massachusetts is $18.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $21.01 per hour, depending on experience, location, and employer.

What is a client service assistant?

A client service assistant is a professional who supports customer service operations by handling client inquiries, providing information, and assisting with account management. They often use communication tools like phone, email, or chat and require strong interpersonal and organizational skills. The role typically involves ensuring customer satisfaction and may require familiarity with customer relationship management (CRM) software.

What are the most commonly searched types of Client Service jobs in Massachusetts?

The most popular types of Client Service jobs in Massachusetts are:

What cities in Massachusetts are hiring for Client Service Assistant jobs?

Cities in Massachusetts with the most Client Service Assistant job openings:

Client Service Assistant jobs near you
Infographic showing various Client Service Assistant job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,469 per year, or $18.5 per hour.

Client Service Supervisor

Innovetive PetCare

Melrose, MA • On-site

$24 - $27/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Innovetive Petcare rating

7.7

Company rating: 7.7 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

5th of 52 rated veterinary

Job description

Client Service Supervisor
Department: Receptionists
Employment Type: Full Time
Location: Melrose, Massachusetts
Compensation: $24.00 - $27.00 / hour
Description
Melrose Animal Clinic
At Melrose Animal Clinic, we are dedicated to providing exceptional veterinary care and outstanding client service to pets and their families. Our team takes pride in creating a welcoming, compassionate, and efficient environment for every visit. We are seeking an experienced and motivated Front Desk Manager to lead our client care team and oversee daily front office operations.
The Front Desk Manager is responsible for managing the day-to-day operations of the reception area while leading the client care team to deliver exceptional service. This role ensures smooth front desk workflows, supports staff development, maintains administrative accuracy, and helps create a positive client experience from check-in through check-out.
The ideal candidate has prior veterinary or medical front office experience, leadership skills, and the ability to thrive in a fast-paced clinical environment.
Key Responsibilities
  • Lead, coach, and support the front desk/client care team in daily operations
  • Oversee front desk scheduling to ensure adequate coverage and workflow efficiency
  • Greet clients and patients while modeling exceptional customer service standards
  • Manage high-volume phone lines and ensure prompt, professional communication
  • Train team members to differentiate routine appointments from urgent/emergency cases
  • Oversee appointment scheduling and calendar optimization
  • Ensure accurate entry of client, patient, and financial data into practice management software
  • Review and monitor invoice generation, payment processing, and financial accuracy
  • Assist team in explaining invoices, treatment plans, and payment expectations to clients
  • Oversee retrieval, filing, and maintenance of medical records
  • Partner with veterinarians and technical staff to support smooth patient flow
  • Monitor front desk KPIs, workflow bottlenecks, and client service standards
  • Address client concerns professionally and escalate when appropriate
  • Maintain cleanliness, organization, and professionalism of reception/lobby areas
  • Assist with hiring, onboarding, training, and performance coaching for front desk team members
  • Support practice leadership with administrative projects and reporting as needed

This is not a complete list of duties. Responsibilities may change based on clinic needs and operational priorities.
Skills Knowledge and Expertise
  • Previous experience in veterinary reception, medical front office, or animal hospital administration required
  • Prior leadership, supervisory, or management experience preferred
  • Strong understanding of veterinary practice workflows and client service best practices
  • Excellent communication, conflict resolution, and interpersonal skills
  • Highly organized with strong multitasking abilities
  • Experience with veterinary practice management software preferred
  • Comfortable managing high-volume client interactions in a fast-paced environment
  • Positive, proactive, and team-oriented leadership style

Benefits
  • Paid time off
  • Competitive pay $24-27/hour
  • Health insurance
  • Dental Insurance
  • Vision insurance
  • Employee discounts
  • Flexible schedules
  • 401K with company match
  • Paid days off for CE and robust CE allowance
  • Training and career development

If you're an experienced veterinary client service professional ready to take the next step in leadership, apply today to join Melrose Animal Clinic as our next Front Desk Manager!

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