Client Service Assistant Jobs in Athol, MA (NOW HIRING)

The Veterinary Technician is an essential member of the Mill Valley Veterinary team. Our

Veterinary Technicians provide experienced and skilled animal care to our patients, assist in

administrative and technical tasks, and support the entire veterinary team in the clinic's

day-to-day functions.

Preferred applicants would be willing to help when needed in other roles such as Customer Service Representative.

The CSR is responsible for overseeing the day-to-day operations of all client services helping

assure ideal productivity and customer care. Their goal is to foster both a positive and

comfortable environment for the public as well as demonstrate professionalism and compliance

for clinic policy. As the first and last point of contact for clinic visitors, the CSR demonstrates

excellent interpersonal communication, animal care knowledge, and a connection to the clinic’s

core values and mission statement.

The Veterinary Technician is responsible for overseeing the day-to-day care of all patients of the

practice and providing support to the Veterinarian throughout the examination, diagnosis, and

treatment phase of the patients’ visit. Their goal is to foster both a positive and comfortable

environment for the public as well as demonstrate professionalism and compliance for clinic

policy. As the animal care and medical support, the Veterinary Technician demonstrates excellent

interpersonal communication, veterinary skills and knowledge, and a connection to the clinic’s

core values and mission statement.

Our ideal candidate is very team-oriented and works well on a multi-faceted team of doctors and

experienced veterinary support staff. We are looking for an individual who is enthusiastic and

interested in growing in their position, communicates well with clients and staff, and maintains a

positive attitude in stressful situations. We encourage a strong work-life balance and provide

flexibility with scheduling to ensure your needs are met.

Interested candidates can send a resume/CV, cover letter & references to

kyle@millvalleyvet.com.

Essential Job Functions

Provide compassionate care to patients and clients to build relationships and enhance the

clinic’s reputation in the community

Greet clients and pets immediately upon arrival, determine reason for visit, ensure

updated registration forms are on file and inform clients of expected wait time

Alert management immediately of potential client, patient, or staff issues

Conduct oneself in a confident and courteous manner at all times including during

stressful situations

Ensure a pleasant, respectful and productive relationship with Veterinarians and all team

members

Demonstrate strong multitasking skills in a fast-paced, deadline-driven setting

Handles after life planning and care with compassion while following euthanasia

protocols

Assist in training staff on veterinary technician tasks, initiatives/policies & procedures

Maintain a clean, safe and professional work environment including the appearance of all

exam rooms, surgery suite, and other areas in the clinic

Maintain clinic equipment and supplies, inform proper individuals when repairs and

supplies are needed

Ensure that checklists and daily housekeeping tasks are completed and initialed

Follow all leash handling guidelines to safely navigate dogs throughout the facility

Apply the use of specific language designed to communicate/reinforce behavior

expectations to dogs

Comply with verbal and written instructions communicated such as emails, lists,

color-coded signs

Maintain excellent attendance record with on-time arrival

Follow dress code guidelines; present in a neat, clean and hygienic manner at all times

Veterinary Technician Skills

Prepare and maintain patient exam rooms, maintain the flow of appointments, obtain

patient histories, and assist the Veterinarian during patient appointments

Use understanding of common diseases and conditions, physical assessment, and

monitoring patient parameters to triage patients

Practice safe animal handling techniques, proper animal restraint, and the proper use of

PPE

Administer medications and fill prescriptions as prescribed by the Veterinarian

Prepare and administer vaccinations under direction of the Veterinarian

Administer subcutaneous, intramuscular, and intravenous medications

Venipuncture, catheter placement, fluid therapy, and blood transfusion therapy

Assist with diagnostic radiographs, ultrasonography and paracentesis

Laboratory skills include sample collection, microscopy, in-house laboratory testing, and

send-out laboratory testing

Maintain the clinic’s veterinary equipment, tools and supplies

Follow cleaning protocols and complete daily responsibilities involved with clinic and

facility upkeep and organization

Communications

Assist the Veterinary Client Service Representatives in their responsibilities when needed

Educate and counsel clients on animal health care and their pet’s needs

Keep accurate medical records of all patients

Communicate and collaborate with team members to ensure optimal patient care

Physical Demands

Standing, sitting, walking. balancing, crawling

Talking, hearing

Stooping, bending, kneeling, crouching

Reaching, handling, fingering, feeling

Color detection, motion and depth perception, near and far acuity

Job Hazards

Exposure to dog and cat bites and scrapes

Exposure to disease or infection

Exposure to contaminants

Restraining large animals in an agitated state

Frequent bending and lifting (see complete list of physical demands)

Must be prepared to cope with euthanasia and the trauma endured by medical

professionals who deal with illness, death and dying on a regular basis

Qualifications

Customer service experience- 1 year (preferred)

Veterinary or professional animal care experience- 1 year (preferred)

High school diploma or equivalent (required)

Outstanding interpersonal communication skills

Highly organized; able to multitask in a fast paced setting

Strong computer experience; learns new programs with ease

Comfortable interacting with animals of all breeds and sizes

Passionate about animal welfare; treats all animals with compassion and kindness

Follow rotating work schedule (e.g. nights, weekends and holidays)

Reliable and dependable; maintain excellent attendance and punctuality

Strong work ethic; sets high standards for self and others

Job Types & Benefits

Job type is full-time. Schedule requires weekday and weekend availability

with flexible hours. Competitive hourly pay.

Benefits include:

Paid holidays

Paid vacation and sick leave

50% Health and Dental insurance

Retirement plan with 4% employer match

Annual account credit for employee pets

Disclaimers

The above information has been designed to indicate the general nature of work performed by

employees within this classification. It is not designed to contain or to be interpreted as a

comprehensive inventory of all duties, responsibilities and qualifications required of employees

assigned to this job. Management reserves the right to revise the job description or require that

other tasks be performed or deleted in accordance with business needs.