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Client Service Analyst Ii Jobs (NOW HIRING)

Interactive Brokers Group

IBKR), a member of the S&P 500, is a global financial services company headquartered in Greenwich ... a Client Operations Analyst II. This role works closely alongside our Client Services team to ...

Primerica, Inc.

ISP MA Service Analyst 2

Duluth, GA · On-site

About this Position The ISP MA Service Analyst 2 is a seasoned specialist responsible for executing daily operational tasks with a higher degree of complexity than an entry-level role. This ...

Withum PC

IT Service Analyst II

California, MO · On-site

## IT Service Analyst IIApplylocations: Los Angelestime type: Full timeposted on: Posted 6 Days Agojob requisition id: 2786# Withum is a place where talent thrives - where who you are matters. It's a ...

Three Point Solutions, Inc.

Business Analyst II

Milan, IL · On-site

$67K - $85K/yr

Business Analyst II Client: Heavy Machine Manufacturing Company Location: Milan, IL 61264 Duration: 12 Months - Possible Extension Shift: 1st Shift Description: Job Overview Seeking a Business ...

Liberty Mutual

Client Service Manager II

Chicago, IL · Hybrid

$101K - $140K/yr

Participate in prospecting through service analysis and service presentations for assigned ... Client Service Manager I or II. Salary range: $101,000 to $140,500 - final offer based on ...

Liberty Mutual

Client Service Manager II

Chicago, IL · Hybrid

$83K - $167K/yr

Participate in prospecting through service analysis and service presentations for assigned ... Client Service Manager I or II. Salary range: $101,000 to $140,500 - final offer based on ...

First Horizon

FHNF CLIENT SERVICES ANALYST

Memphis, TN · On-site

FHN Financial has invested in Information Technology to provide superior service to our customers ... In addition, two years of experience in IT with demonstrated success in client-level problem ...

AMI Strategies, Inc.

Client Account Analyst

Livonia, MI · On-site

$20 - $22/hr

Summary/objective Client Service Analyst is responsible for AMI's client invoice accuracy, including audits to ensure compliance with agreed Contract and AMI Strategies Statement of Work. Essential ...

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Client Service Analyst Ii information

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How much do client service analyst ii jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for client service analyst ii in the United States is $29.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $35.58 per hour, depending on experience, location, and employer.

What is the difference between Client Service Analyst Ii vs Client Service Analyst I?

AspectClient Service Analyst IClient Service Analyst II
QualificationsEntry-level, often requires a bachelor's degreeIntermediate experience, may require additional certifications
ResponsibilitiesAssisting clients, basic data analysis, support tasksHandling complex client issues, data reporting, process improvements
Work EnvironmentSupport teams, client-facing roles, office settingMore autonomous, increased client interaction, team collaboration

The main difference between Client Service Analyst I and II lies in experience and responsibility level. Client Service Analyst II typically handles more complex tasks, requires more experience, and may have additional certifications. They often work more independently and contribute to process improvements, whereas Client Service Analyst I roles focus on foundational support and client assistance.

What is a client service analyst?

A client service analyst is a professional who manages client accounts, addresses inquiries, and resolves issues to ensure customer satisfaction. They often use communication skills, data analysis, and customer relationship management tools to support clients and improve service delivery.
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Client Service Analyst Ii jobs near you
Infographic showing various Client Service Analyst Ii job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $61,756 per year, or $29.7 per hour.

Client Operations Analyst II

On-site

Interactive Brokers Group
1 - 5K employees
Learn more about Interactive Brokers Groupexternal

Other

Posted 12 days ago

Key responsibilities

  • Create and update client-facing documentation and messages to ensure accuracy, clarity, and consistency

  • Review existing client documentation regularly to maintain content accuracy and compliance

  • Collaborate with cross-functional teams to gather information and ensure documentation reflects current policies and procedures

Job description

About the Company

Interactive Brokers Group, Inc. (NASDAQ: IBKR), a member of the S&P 500, is a global financial services company headquartered in Greenwich, Connecticut, with offices in over 15 countries. Through its affiliates, Interactive Brokers provides automated trade execution and custody of securities, commodities, foreign exchange, and prediction markets on over 170 markets in numerous countries and currencies.

For more than four decades, Interactive Brokers has focused on technology, automation, and innovation to provide clients worldwide with a sophisticated, unified platform to manage their investment portfolios. We serve individual investors, hedge funds, proprietary trading groups, financial advisors, and introducing brokers.

Our culture is driven by problem-solving, efficiency, and continuous improvement. We look for individuals who are intellectually curious, collaborative, and motivated to contribute to technology that helps simplify and enhance access to global financial markets. Interactive Brokers has consistently been recognized as a top broker by respected industry sources including Barron’s, Investopedia, Stockbrokers.com, and others.

About the Role

Interactive Brokers is seeking a motivated and detail-oriented individual to join our Client Operations team as a Client Operations Analyst II. This role works closely alongside our Client Services team to ensure that clients have accurate, clear, and up-to-date information across all client-facing communications and documentation, while also supporting Client Services with internal resources and reference materials.

The successful candidate will be analytical, methodical, and an excellent communicator, with the ability to manage multiple ongoing projects in a fast-paced environment. This role is well-suited to a self-starter who takes initiative, is comfortable working independently, and takes pride in producing clear, accurate, and well-organized written content.

Responsibilities
  • Create and update client-facing documentation and client messages, ensuring accuracy, clarity, and consistency across all mediums
  • Conduct regular reviews of existing client documentation to ensure content remains current, accurate, and compliant with internal standards
  • Monitor and address client reviews posted on external websites and social media platforms, coordinating with relevant internal teams as needed to respond appropriately
  • Create and maintain internal documentation used by Client Services to support day-to-day client interactions
  • Collaborate with cross-functional teams, including Client Services, Compliance, and other business units, to gather information and ensure documentation reflects current policies and procedures
  • Translate technical, regulatory, or operational information into clear, easily understood content for both internal and external audiences
  • Research industry trends and best practices to help improve the quality and effectiveness of client communications
  • Prioritize and manage multiple documentation projects simultaneously, meeting deadlines in a fast-paced environment
  • Support other Client Operations initiatives and projects as needed
Qualifications
  • Bachelor's degree required
  • 1-3 years of relevant experience, preferably in writing, editing, content creation, or an operations-related role
  • Strong writing, editing, and proofreading skills, with meticulous attention to detail and accuracy
  • Excellent verbal and written communication skills
  • Proficient in MS Office applications
  • Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks
  • Self-motivated team player with the ability to work independently and with minimal supervision
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