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Client Service Analyst Ii Jobs in Calgary, AB (NOW HIRING)

IT Analyst II

Calgary, AB · On-site

CA$42.12 - CA$56.86/hr

Health Shared Services is seeking an IT Analyst II to join our Imaging Informatics Team, supporting Medical Imaging services across the province. In this role, you'll work with innovative ...

To learn more about CIBC, please visit CIBC.com What You'll Be Doing As an Analyst in the Client ... 2 days per week on-site, while other days will be remote. How You'll Succeed * Client Service - As ...

IT Analyst II

Calgary, AB · Hybrid

CA$42.12 - CA$56.86/hr

As an IT Analyst II, you will support and administer critical data systems that power enterprise ... You will work closely with end users, clinicians, service delivery teams, and technical partners to ...

Identify recurring Capital Markets or BwB client pain points and contribute to process improvements or servicing enhancements Required Qualifications * 2+ years of experience in Treasury Services ...

Client Service Assistant

Calgary, AB · On-site

CA$33K - CA$50K/yr

Typically between 1 - 2 years of relevant experience and post-secondary degree in related field of ... Analytical and problem solving skills - Good. Salary : $33,600.00 - $50,900.00 Pay Type: Salaried ...

New

FP Client Service Associate

Calgary, AB · Remote

CA$52K - CA$74K/yr

Gather and analyze data to identify and solve complex problems, escalate as required * Build a ... University / college diploma and/or minimum 2 years of industry experience * Completion of Conduct ...

Create reports for analysis of client accounts; communicate with customers to provide mentorship on ... 2 years of relevant experience, ideally in banking, administrative roles, or related fields

As an Analyst II Volumetric Accounting , you'll help ensure the integrity of crude oil movements ... Verify gain/loss calculations through communication with Customer Service, field personnel and ...

New

Commercial Sales & Service Provides exceptional, daily operational service support to grow the Bank ... Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of ...

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Client Service Analyst Ii information

What is the difference between Client Service Analyst Ii vs Client Service Analyst I?

AspectClient Service Analyst IClient Service Analyst II
QualificationsEntry-level, often requires a bachelor's degreeIntermediate experience, may require additional certifications
ResponsibilitiesAssisting clients, basic data analysis, support tasksHandling complex client issues, data reporting, process improvements
Work EnvironmentSupport teams, client-facing roles, office settingMore autonomous, increased client interaction, team collaboration

The main difference between Client Service Analyst I and II lies in experience and responsibility level. Client Service Analyst II typically handles more complex tasks, requires more experience, and may have additional certifications. They often work more independently and contribute to process improvements, whereas Client Service Analyst I roles focus on foundational support and client assistance.

What is a client service analyst?

A client service analyst is a professional who manages client accounts, addresses inquiries, and resolves issues to ensure customer satisfaction. They often use communication skills, data analysis, and customer relationship management tools to support clients and improve service delivery.

What are popular job titles related to Client Service Analyst Ii jobs in Calgary, AB?

For Client Service Analyst Ii jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Client Service Analyst Ii jobs in Calgary, AB look for?

The top searched job categories for Client Service Analyst Ii jobs in Calgary, AB are:

IT Analyst II

Calgary, AB • On-site

Alberta Health Services
Hospitals • 10K+ employees

CA$42.12 - CA$56.86/hr

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

Your Opportunity:

Are you ready to help shape the future of Diagnostic Imaging? Health Shared Services is seeking an IT Analyst II to join our Imaging Informatics Team, supporting Medical Imaging services across the province. In this role, you'll work with innovative technologies and collaborate with multidisciplinary teams to support the systems that healthcare providers rely on every day. As part of this team, you'll support critical Medical Imaging applications and systems, including ECGs, X-rays, Ultrasounds, MRIs, Nuclear Medicine, CT scans, and clinical documents. You'll play a key role in supporting and enhancing technologies that enable healthcare teams across the province to access, manage, and share diagnostic information effectively, helping to improve patient care and outcomes. This is more than a technical role. It's an opportunity to contribute to the technology and systems that support Medical Imaging and Clinical Content systems across Alberta. Your technical expertise will help enhance, maintain, and evolve critical imaging applications and infrastructure, enabling reliable access to diagnostic information and supporting the delivery of high-quality healthcare. Join a collaborative team where your work will have a meaningful impact at a provincial scale. Please note: 3 IT Analyst II positions available.

Description:

As an IT Analyst II, you will provide technical support related to information technology applications either directly to users of the systems or to service delivery functions. You will ensure reliable operations of information systems, resolve complex technical problems, find solutions to customer needs, and lead projects and program initiatives. You will be responsible for more advanced application, telecom or technology support duties. You will investigate, diagnose, and resolve complex problems that have typically been escalated several levels before assignment to this position, and will translate business requirements into technical requirements for a solution and recommend a potential approach to the vendor. You will analyse the solution provided to ensure that it fits both technical requirements and business needs. You will also spend time on project or initiative leadership and delivery.

  • Transition Company: Health Shared Services
  • Classification: IT Analyst II
  • Union: AUPE GSS
  • Unit and Program: Information Technology, Provincial Support Services, Medical Imaging
  • Primary Location: Quarry Crossing
  • Location Details: Eligible to work remotely within Alberta
  • Multi-Site: Multisite
  • FTE: 1.00
  • Posting End Date: 20-AUG-2026
  • Employee Class: Regular Full Time
  • Date Available: 08-SEP-2026
  • Hours per Shift: 7.75
  • Length of Shift in weeks: 2
  • Shifts per cycle: 10
  • Shift Pattern: Days, On Call
  • Days Off: Saturday/Sunday
  • Minimum Salary: $42.12
  • Maximum Salary: $56.86
  • Vehicle Requirement: Not Applicable
Required Qualifications:

Completion of bachelor's degree in Computer Science or Information Technology or equivalent.

Additional Required Qualifications:

Minimum 2-5 years of experience supporting enterprise applications, healthcare IT systems, or complex technical environments. Experience translating business and user requirements into effective software workflows and solutions. Strong understanding of software technologies, system integrations, and emerging industry trends. Proven ability to lead and collaborate with technical teams, vendors, and business stakeholders. Self-motivated with the ability to work independently and manage multiple priorities. Strong customer service, communication, and relationship management skills. Experience in application administration, systems analysis, configuration, troubleshooting, and support. Working knowledge of server infrastructure, databases, networking, and integrated systems. Experience supporting vendor applications and managing incidents, problems, and change requests. Strong analytical and problem-solving skills with a customer-focused approach. Ability to communicate effectively with both technical and non-technical audiences. Proven success working in collaborative, team-based environments.

Preferred Qualifications:

Experience with: DICOM and HL7 messaging standards. Imaging application support. Radiology/Cardiology workflows. Healthcare information systems. Connect Care (Epic), specifically Radiant, Cupid, or Lumens modules. IntelliSpace Cardiovascular PACS (ISCV). Enterprise Document Management Systems.