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Client Relations Manager Jobs in Toronto, ON (NOW HIRING)

NKPR

Public Relations Account Manager

Toronto, ON · Hybrid

This includes leading day-to-day client interactions, building and executing PR and social media strategies, and ensuring deliverables are completed on time and within budget. The Account Manager ...

NKPR

Public Relations Account Manager

Toronto, ON · On-site

This includes leading day-to-day client interactions, building and executing PR and social media strategies, and ensuring deliverables are completed on time and within budget. The Account Manager ...

NKPR

Public Relations Account Manager

Toronto, ON · On-site

This includes leading day-to-day client interactions, building and executing PR and social media strategies, and ensuring deliverables are completed on time and within budget. The Account Manager ...

SS&C

Manager, Investor Services

Toronto, ON · Hybrid

CA$80K - CA$105K/yr

Manager, Investor Services Location(s): Mississauga, ON | Toronto, ON, Hybrid Status: Full Time ... Provide periodic reports & feedback on investor relation topics, client issues and department ...

SS&C

Manager, Investor Services

Mississauga, ON · Hybrid

CA$80K - CA$105K/yr

Manager, Investor Services Location(s): Mississauga, ON | Toronto, ON, Hybrid Status: Full Time ... Provide periodic reports & feedback on investor relation topics, client issues and department ...

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Client Relations Manager information

What does a client relations manager do?

A Client Relations Manager is responsible for maintaining and strengthening relationships between a company and its clients. They act as the main point of contact, addressing client needs, resolving issues, and ensuring satisfaction with the company’s products or services. Their role often involves coordinating with internal teams, managing client accounts, and identifying opportunities to grow client partnerships. Ultimately, their goal is to foster long-term, positive relationships that benefit both the client and the company.

What are the key skills and qualifications needed to thrive as a client relations manager, and why are they important?

To thrive as a Client Relations Manager, you need a solid background in customer relationship management, business communication, and account management, often supported by a degree in business or a related field. Familiarity with CRM software, project management tools, and data analysis systems is typically required. Strong interpersonal skills, problem-solving ability, and proactive communication help build trust and ensure client satisfaction. These skills are crucial for retaining clients, resolving issues efficiently, and driving business growth.

What are some common challenges faced by client relations managers and how can they be addressed?

Client Relations Managers often encounter challenges such as managing multiple client expectations, handling difficult conversations, and ensuring seamless communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, maintain proactive communication, and establish clear processes for tracking client needs. Building trust through transparency and regular updates also helps in managing difficult situations and fostering long-term client relationships.

What is the difference between Client Relations Manager vs Account Executive?

AspectClient Relations ManagerAccount Executive
Primary FocusMaintaining and strengthening client relationshipsAcquiring new clients and managing sales processes
Required SkillsCommunication, relationship management, customer serviceSales, negotiation, presentation skills
Work EnvironmentCustomer service teams, account management departmentsSales teams, business development units
Common Industry UsageMarketing, advertising, consultingAdvertising, tech, finance

While both roles involve client interaction, the Client Relations Manager focuses on nurturing existing relationships, whereas the Account Executive primarily works on acquiring new clients and closing sales. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for your business needs.

What are the most commonly searched types of Client Relations jobs in Toronto, ON? The most popular types of Client Relations jobs in Toronto, ON are:
What job categories do people searching Client Relations Manager jobs in Toronto, ON look for? The top searched job categories for Client Relations Manager jobs in Toronto, ON are:
What cities near Toronto, ON are hiring for Client Relations Manager jobs? Cities near Toronto, ON with the most Client Relations Manager job openings:
Client Relations Manager jobs near you
Infographic showing various Client Relations Manager job openings in Toronto, ON as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Account Director, PR and Influencer Marketing

1Milk2Sugars

Toronto, ON

Full-time

Medical, Dental, Vision

Re-posted 7 days ago

Job description

Job Description: Account Director, PR and Influencer Marketing


Role Overview

Reporting to the Vice President, the Account Director, PR and Influencer Marketing will oversee integrated communications and influencer-driven campaigns for a leading global CPG client. This hybrid role combines traditional account leadership with deep expertise in influencer and creator-led content.

You will dedicate 50-60% of your time to influencer/creator-related content and activations while also driving broader account strategy, media relations, client service, and team leadership. This is a senior client-facing role, ideal for a proven leader who can elevate influencer marketing while managing the complexities of a flagship account.


Key Tasks & Responsibilities

Client Strategy & Account Direction

  • Serve as a day-to-day senior lead across the account, aligning strategies with client business goals.
  • Lead the development and execution of integrated communications plans with a strong influencer/creator component.
  • Provide strategic counsel and thought leadership, connecting influencer content to broader brand and business objectives.
  • Provide on-going strategic counsel, fact-based recommendations and ideation of concepts for longer-term business plans.
  • Manage budgets, timelines, and KPIs, ensuring programs deliver measurable ROI.
  • Actively identify opportunities to upsell and expand services.

Influencer Marketing (50-60% Focus)

  • Design and execute influencer and creator campaigns across the portfolio.
  • Source, vet, build and manage relationships with influencers, creators, and talent managers.
  • Oversee client relations, influencer selection, creative briefs, contract negotiations, content approvals, influencer metrics and on-going KPI reporting.
  • Oversee planning and execution of Experiential activations: influencer and consumer.
  • Monitor emerging creator platforms, trends, and tools to keep programs innovative and competitive.
  • Lead influencer content measurement and analysis, KPI development and performance reporting, along with retailer CTA and potential affiliate programs
  • Integrate influencer content into PR, digital, and paid media strategies.
  • Lead post-campaign reporting, analyzing performance insights, and optimization opportunities.


PR & Experiential Marketing (40-50% Focus)

  • Oversee planning, development, and execution of Experiential activations: media, influencer and consumer.
  • Source, vet and manage contracts with vendor partners and suppliers.
  • Develop Experiential Events concepts and prepare presentations to be presented to the client.
  • Source and vet influencer lists for experiential lists.
  • Lead client communication, approvals and reporting, including event post-mortem reports.
  • Lead the development of workback schedules, run-of-shows, check-lists to ensure events and experiential activations are executed with precision and excellence
  • Support Senior Account Director in managing PR and media opportunities to deliver on client goals and objectives
  • Lead media relations on specific initiatives: broadcast opportunities, pitches, concept-development
  • Develop and execute earned and paid media strategies with KPI reporting.

Team Leadership & Development

  • Mentor and inspire a high-performing account team, fostering collaboration, accountability, and growth.
  • Oversee workload management, resource allocation, and team performance reviews.
  • Provide training and guidance on influencer marketing best practices.

Client Success & Retention

  • Build and maintain strong, trusting relationships with client stakeholders, acting as a strategic partner.
  • Ensure seamless onboarding, project delivery, and ongoing client satisfaction.
  • Attend and oversee media events, influencer activations, and client meetings, including evenings or weekends as required.

Business Development & Agency Growth

  • Support agency leadership in positioning the agency as a leader in influencer and integrated PR.
  • Participate in new business development, including proposals and pitches.
  • Represent the agency at industry events, award programs, and networking opportunities.

Qualifications & Skills

  • 7+ years of agency experience in PR, influencer marketing, or integrated communications, with at least 2 years in a senior leadership role.
  • Proven success managing large-scale influencer campaigns and integrated communications programs.
  • Strong client relationship and presentation skills, with experience managing Tier 1 or Tier 2 CPG brands.
  • Exceptional leadership skills with a track record of developing and motivating teams.
  • Strong strategic, analytical, and creative thinking skills.
  • Deep knowledge of influencer ecosystems across Instagram, TikTok, YouTube, Pinterest, and emerging platforms.
  • Proficiency with influencer and social tools (CreatorIQ, GRIN, Meltwater, Sprout Social) is an asset.
  • Bachelor's degree in Communications, Marketing, Business, or a related field preferred.
  • Bilingual (French) is an asset, but not required.


Additional Responsibilities

  • Event Participation: Be present and oversee media events, press trips, and other client-related activities, including after-hours as needed.
  • Quality Control: Ensure all client-facing materials and communications are free from errors and meet agency standards.
  • Expense Management: Oversee expense tracking for accounts, aiming to reduce costs and improve overall profitability.
  • Willingness and ability to travel domestically and internationally as required by client and business needs.
  • Must be available to support events or projects that may occur outside of regular business hours.
  • Physical ability to lift, move, and carry up to 25 lbs. is an essential part of the role.
  • Perform other research and administrative tasks as assigned.


Sip Into Success: Our Blended Perks & Benefits

  • Awesome Leadership:We're all about collaboration, creativity, and respect. Our values include playing nice, brewing big and being dependable.
  • Health & Wellness:Full-time permanent employees get medical, vision, and dental benefits after three months.
  • Profit Sharing:Eligible for Merit + Bonuses after 1 year.
  • Flexible Workweek: Enjoy flex hours with hybrid options.
  • Holiday Chill:We close down for a paid break during Christmas (subject to change).
  • Wellness Perks:Premium Calm app subscription and access to Perkopolis.
  • Work from Anywhere:After a year with us, work from wherever you want for up to 3 weeks!


EQUAL OPPORTUNITY

1Milk2Sugars is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


As part of our recruitment process, AI tools may be used to summarize interview discussions.

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