Client Relations Manager Jobs in Toronto, ON (NOW HIRING)

Come Build Your Career at Aecon!

Aecon delivers some of the most complex and impactful infrastructure projects - from transformative transportation networks to critical energy, industrial and nuclear programs. The projects we build connect communities and power future generations. With deep roots in North America and a strong footprint internationally, Aecon brings global expertise and proudly serves public and private sector clients through its Construction and Concessions segment.

Safety Always is not only our #1 core value - it is the standard that anchors our culture. We believe the most ambitious projects deserve the most committed people. At Aecon, you won't just build your career - you'll help build what matters to enable future generations to thrive.

At Aecon, you can count on:

• Safety Always. Our number one core value. The safety of our people, projects, partners, and stakeholders is our priority focus - today and always.
• Integrity. We lead by example, with humility and courage.
• Accountability. We're passionate about delivering on our commitments.
• Inclusion. We provide opportunities where people feel valued, supported, and empowered to contribute fully.

We deliver infrastructure with purpose, and our people are at the heart of everything we do. Aecon employees are incredibly proud to build some of the most impactful infrastructure of this generation - we call it Aecon Proud.

At Aecon we:

• Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being.
• Are intentional when it comes to investing in your development. We help you build your career and advance your skills through our Aecon University, tuition reimbursement, and Leadership Programs.
• Are committed to creating work environments focused on mutual respect, teamwork, collaboration, and new ideas, through meaningful initiatives, training, partnerships with Veteran groups, our Aecon Women in Trades and diversity programs, as well as our Employee Resource Groups (ERGs), to ensure we are building with top talent and harnessing our collective strengths within every aspect of our culture.
• Operate responsibly by managing risk, safety, and environmental considerations across all our projects and surrounding communities.

Our success is built on the passion, expertise, and dedication of our people. Together, we embrace strong execution, innovation, and continuous improvement - values that come to life through the unique talents and collaborative spirit of every team member. If you're inspired to make a difference through future-building projects, join our best-in-class team.

What is the Opportunity?

Aecon Civil is a recognized leader in the market, backed by strong selfperform capabilities and deep local expertise. We play a key role in building and enhancing infrastructure across Canada, the U.S., and an expanding international footprint improving everyday life through the roads, bridges, tunnels, and transit systems that connect communities. With more than a century of experience and a full suite of integrated services, Aecon is a trusted partner for delivering complex civil projects, including tunnels, transit expansions, airports, ports, highways, and largescale site development.

Reporting into the Senior Director, Corporate Affairs, the Community Relations Manager plays a vital role in sustaining a best practice approach to all project communication, stakeholder relations and community engagement activities, including best-in-class client relations. The Community Relations Manager will support the execution of client-approved Project Communication Plans, Community Engagement and Stakeholder Relations Plans, Issues Management and Crisis Communications Plans, where required, as well as Social Media and Media Relations Strategies. The ideal candidate brings established relationships with Toronto media, understanding of working with elected officials, and has effectively applied the principles, practices, and techniques of communication planning, development, and execution on large infrastructure projects.

What You'll Do Here:    

• As a key individual on the project, collaborate with the client and colleagues to lead the development of communications and public information materials to engage, educate, and build trust with stakeholders and community members. Ensure timely and transparent communications with Indigenous communities, local businesses, residents, transit users, the public and all stakeholders.
• Manage the research, planning, development, and execution of communication and crisis plans for various scopes of work, events, and/or for issues management.
• Liaise with the construction team to manage the development of communications and public engagement strategies and materials for print, digital or social media formats (e.g., fact sheets, construction notices, advertisements, digital/copy writing, blogs, newsletters, presentations, signage, Q&A, community letters, etc.).
• Craft media relations materials including press releases, media responses and statements. Provide media training and counsel to technical staff and support the client's media strategy.
• Manage the development and collection of photo and video assets and maintain a digital repository. 
• Lead the planning and execution of special events with multiple stakeholders to mark/celebrate project milestones. 
• Attend stakeholder and community meetings, operations meetings, and communications working group meetings to proactively identify activities to be communicated to affected residents or stakeholders.
• Manage the execution of community outreach meetings, forums, public information centres, tours and other stakeholder meetings.
• Foster relationships with public and private sector partners, various professional associations and stakeholders.
• Ensure adherence to service standards by effectively mitigating, responding to, and reporting project-related issues, ensuring timely resolution to public inquiries about design and construction activities (including information on construction schedules, transit and traffic impacts, community meetings, etc.).
• Lead emergency and crisis preparedness in collaboration with the client, ensuring required communications materials are implemented and updated. 
• In tandem, liaise with Aecon's corporate leads to ensure transfer of best practices and lessons learned for similar projects, on an ongoing basis.

What You Bring to the Team:

• 7+ years' experience in communications within the infrastructure/transit sectors.
• A post-secondary degree in communications, public relations, or related field.
• Experienced in media relations, crisis communications, issues management, corporate and community relations.
• A passionate team leader with the ability to nurture team members individually and develop the communications team collectively.  
• The ideal candidate brings established relationships with Toronto area media.
• Experience and understanding of working with elected officials and various levels of government is an asset.
• Customer focused, detail-oriented, responsive and proactive.
• Exceptional written and oral communications skills.
• Highly organized with demonstrated ability to plan and execute multiple priorities with tight deadlines and meticulous attention to detail.
• Thorough grasp of Microsoft Office suite (PowerPoint, Excel, Word).
• Digital, social, and traditional media savvy. 
• Professional business communication designations considered an asset. 

Reason for vacancy: Replacement

The expected pay range for this role is $100,000 - $130,000 per year

Individual pay is determined based on several factors, including work location, education, experience, unique skills and job conditions. Other considerations may include certifications, specialized training, and the complexity or scope of the role. 

Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity.

We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner. Through the implementation of the requirements of the ACA and its applicable regulations, appropriate accommodations will be provided upon request throughout the interview and hiring process.

As part of our commitment to fair and transparent hiring practices, Aecon may use artificial intelligence (AI) tools to assist in screening and reviewing candidates. These tools are applied responsibly and in accordance with applicable privacy laws and Aecon's AI Usage Policy. All final decisions are made by qualified Aecon team members.