Client Relations Manager Jobs in Oregon (NOW HIRING)

JOB POSTING

Job title: Employee Relations Partner II

Location: Tualatin, OR - Hybrid

Position Status: Full-time

Looking for a role where your work has real impact? 

At Xenium HR, we're on a mission to transform workplaces for the better. You'll join a team of passionate HR, Payroll, and Benefits professionals working with small and medium-sized businesses across the Pacific Northwest. We support businesses with limited or no internal HR resources, as well as companies with internal HR staff seeking expertise and training. We're known for building strong relationships with our clients, so we can help identify what their business really needs to transform and thrive.  

What it's like to work here

Providing transformational services starts within our walls. We're invested in creating a positive, rewarding experience with opportunities to learn, grow, advance, and shape the workplace. Xenium offers an inclusive work environment where employees can both make a difference and succeed. If you value authentic relationships, service excellence, diversity, equity, and inclusion-and want to work where everyone knows you and your name, Xenium may be the place for you.  

How this role transforms workplaces:

• Partners with HRBP/Directors and consults with clients on a variety of ER related issues (including performance concerns, disciplinary action, conflict management issues, identifying possible actions to be taken).
• Examines the source of problems between employees and/or employees and management.
• Responds to complex employee complaints and conducts formal investigations including partnering with HRBP/Directors on investigation scope, strategy and communication, reviewing documentation, developing interview questions, interviewing employees and preparing any follow-up memos, summaries or letters documenting the investigation with supervisory guidance and oversight.
• Provides LOA consultation providing best practice recommendations.
• Leads interactive ADA process including developing Fit for Duty Questionnaire and consultation to clients around best practice in responding and supporting ADA employee issues.
• Ensures compliance with company policy, governmental rules and law, regulations and procedures as applicable.
• Consults with clients about risk factors when considering termination. Provides support and consultation on best practices when facilitating separation meetings and presenting separation agreements.
• Provides conflict resolution services to clients, including mediation-style interventions and facilitated discussions designed to address workplace conflict, repair working relationships, and improve communication and accountability.
• Attends and help facilitate disciplinary and separation meetings.
• Prepares communications and documentation on performance and disciplinary actions as necessary.
• Drafts separation agreements and coaches and/or supports management on delivering agreements.
• Provides technical hotline support for all employee relations matters.
• Conducts strategic/escalated exit interviews.

Who you'll work with:

This position works in close collaboration with the Employee Relations team, the HR Business Partners, and other internal team members in supporting client needs and directly with clients.

Required experience and skills:

• 3-5 years of proven experience in handling employee relations matters.
• Demonstrated ability to manage urgent, high-risk tasks effectively and maintain composure during periods of high volume and intensity.
• Excellent verbal and written communication skills.
• Excellent interpersonal and negotiation skills.
• Solid investigation and coaching experience.
• Thorough understanding of federal, state, and local employment laws and regulations.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Strong analytical and problem-solving skills.

Preferred skills and certifications:

• Bachelor's degree, preferably in human resource management or related field preferred.
• An Internal Investigation and/or Mediation Certificate is highly desirable.
• SHRM or HRCI Certification is preferred.

Don't meet every requirement? We'd still like to hear from you:  

If you enjoy being part of a collaborative team, building relationships, and making a difference in workplaces, we encourage you to apply - even if you believe you don't meet all of the requirements described. Studies have shown that individuals with marginalized identities are less likely to apply for jobs unless they meet every qualification in the job description. Our priority is finding the best candidate for the job, and we welcome candidates from all backgrounds. Xenium HR is an equal opportunity employer, promoting diversity and inclusion and offering a learning and team-focused environment.  

Total compensation and salary range:

Our total rewards philosophy is centered around the whole person, including comprehensive health and financial benefits and life balance resources designed to support the passion, commitment, and energy that is vital to our team members. 

Xenium HR is committed to providing a competitive compensation package. The starting salary for this role ranges from $83,000-88,000/year based on skills/knowledge, years of experience, and ensuring pay equity within the organization. The hiring team will share more details regarding compensation based on your experience and location during the interview process. 

Benefits:

• Employer paid medical, dental, vision
• FSA for health & dependent care
• Life & Disability plans
• Employee Assistance program
• Wellness program
• 401k with match
• Profit Sharing program
• Paid time off 
• Paid holidays of your choice

Perks:

• Flexible work arrangement with autonomy and trust
• Caring leadership
• Complimentary massages
• day in summer 1x/month (June, July, August)
• Tuition/educational assistance for under-grad degrees
• Sabbatical and travel awards starting at 10 years
• Professional development book clubs and cultural awareness & appreciation conversations
• Regular training events
• Peer Recognition & Reward program
• Employee referral bonus
• Business referral bonus
• Monthly all-team meetings and team events
• Community service
• DEI and culture initiatives & teams
• Discounts on Stoller wine