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Client Relations Associate Jobs in Needham, MA (NOW HIRING)

Opensity Solutions

Office Services Associate

Boston, MA · On-site

$27/hr

Reporting to the Lead Office Services Associate or the Client Relations Manager, this position bears significant responsibility for maintaining a professional, efficient, and welcoming office ...

K2services

Office Services Associate

Boston, MA · On-site

$27/hr

Reporting to the Lead Office Services Associate or the Client Relations Manager, this position bears significant responsibility for maintaining a professional, efficient, and welcoming office ...

Marc Jacobs

PT Sales Associate - Burlington

Burlington, MA · On-site

$17 - $18/hr

As a Sales Associate at Marc Jacobs, you will drive sales & service by providing an exceptional ... Experience in generating sales, building, and developing client relations * Demonstrated verbal and ...

Marc Jacobs

PT Sales Associate - Burlington

Burlington, MA · On-site

$17 - $18/hr

As a Sales Associate at Marc Jacobs, you will drive sales & service by providing an exceptional ... Experience in generating sales, building, and developing client relations * Demonstrated verbal and ...

Cim

Employee Relations Consultant

Wellesley, MA · On-site

$64 - $97/hr

We have more than 6,400 employees and associates in our partner dental practices and operate ... Client relationship management, consulting and coaching skills * Demonstrated ability to support a ...

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All JobsClient Relations Associate JobsClient Relations Associate Jobs in Needham, MA

Client Relations Associate information

See Needham, MA salary details

$27.2K

$51.3K

$73K

How much do client relations associate jobs pay per year?

As of Sep 3, 2026, the average yearly pay for client relations associate in Needham, MA is $51,297.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $54,500.00 per year, depending on experience, location, and employer.

What is a client relations associate?

Client Relations Associates are professionals who act as the main point of contact between a company and its clients. They are responsible for managing client accounts, addressing client inquiries or concerns, and ensuring customer satisfaction. Their role often involves building strong relationships, understanding clients' needs, and coordinating with internal teams to deliver solutions. By maintaining open communication and providing excellent service, Client Relations Associates help foster long-term client loyalty and support business growth.

What are the key skills and qualifications needed to thrive as a client relations associate?

To thrive as a Client Relations Associate, you need strong communication skills, attention to detail, and a background in business, sales, or customer service, often supported by a relevant bachelor's degree. Familiarity with CRM software like Salesforce, proficiency in Microsoft Office, and sometimes experience with help desk or ticketing systems are typically required. Outstanding interpersonal skills, problem-solving ability, and a customer-focused mindset help build lasting client relationships and resolve issues efficiently. These skills and qualities are crucial for maintaining client satisfaction, ensuring repeat business, and supporting the company's reputation.

How does a client relations associate typically collaborate with other departments to resolve client issues?

As a Client Relations Associate, you’ll frequently work cross-functionally with teams such as sales, customer support, and operations to address client needs. When a client issue arises, you may need to coordinate with technical specialists or account managers to gather information and propose solutions. Strong communication skills are essential, as you’ll often serve as the client’s advocate internally, ensuring their concerns are understood and prioritized. This collaborative approach not only helps resolve issues efficiently but also strengthens long-term client satisfaction.

What is the difference between Client Relations Associate vs Customer Service Representative?

AspectClient Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer bachelor's degreeHigh school diploma or equivalent; some roles may prefer associate's or bachelor's
Work EnvironmentOffice settings, client meetings, account managementCall centers, retail, online support
Employer & Industry UsageFinancial services, consulting, B2B companiesRetail, telecommunications, hospitality
Common Search & ComparisonClient Relations Associate vs Customer Service Representative

The main difference is that Client Relations Associates focus on building long-term relationships with clients, managing accounts, and providing tailored solutions, often in professional or financial industries. Customer Service Representatives typically handle day-to-day inquiries, troubleshooting, and support, mainly in retail or service sectors. While both roles require strong communication skills, Client Relations Associates usually work in more specialized, client-focused environments with a focus on relationship management.

What job categories do people searching Client Relations Associate jobs in Needham, MA look for?

The top searched job categories for Client Relations Associate jobs in Needham, MA are:

What cities near Needham, MA are hiring for Client Relations Associate jobs?

Cities near Needham, MA with the most Client Relations Associate job openings:

Client Relations Associate jobs near you
Infographic showing various Client Relations Associate job openings in Needham, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 15% Part Time, 1% Temporary, and 6% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $51,297 per year, or $24.7 per hour.

Associate Director, PR & Communications

Nickerson Company, Inc.

Boston, MA • On-site

$95 - $105/hr

Other

Life, Retirement, PTO

Posted 2 days ago

New

Job description

As Associate Director, PR & Communications, you will be responsible for the strategic development and execution of PR and communications initiatives across Nickerson’s client-partners. You will also be responsible for promotion of yourself and the agency through the maintenance of multiple leadership roles in industry organizations, and regular participation and attendance at industry/learning events.

Responsibilities: Client Management
  • Develop PR and communications strategies for Nickerson client-partners, overseeing Nickerson’s execution and implementation of those strategies
  • Serve as Account Lead and primary contact point for client-partner accounts
    • Oversee achievement of client-partner goals so they are met monthly
    • Manage all strategic initiatives on behalf of client-partners, overseeing team’s execution
    • Ensure accuracy of reporting, providing strategic oversight
    • Demonstrate client-partner satisfaction through no turnover on client-partner accounts managed, and advise when challenges with client-partner accounts occur
    • Manage account budgets, monitoring Forecast
  • Serve as main point of contact for client-partners during crises, including providing onsite strategic support when appropriate
  • Manage direct reports and be responsible for overall health of greater team
  • Oversee team adherence to company systems and best practices
  • Support agency’s hiring efforts for team growth
  • Source and close business development opportunities (at least one (1) a year)
  • Advise and execute upon the strategic promotion of Nickerson (e.g. strategic development, promotion, writing, etc.)
  • Hold leadership role in at least one (1) industry organization
  • Attend at least four (4) networking events monthly
The ideal candidate will have:
  • Demonstrated exemplary writing and critical‑thinking abilities
  • A proven record of placing clients in top tier media channels
  • Demonstrated ability to effectively manage external communications, public affairs, and media relations campaign development
  • 6+ years of public relations experience or related field within the industry
  • Demonstrated ability to lead client-partner accounts
  • A willingness to represent the agency at networking events, through professional memberships
  • The ability to adapt and add value within a highly innovative agency
  • Previous experience with project management software (e.g. Asana, Monday, etc.)
  • Experience managing a CRM (ideally Salesforce)
Location and Travel:

Team member will work fully remotely with some anticipated travel to client-partners, industry events, etc.

Candidates must be based in Boston.

Compensation:

$95,000-$105,000

  • Flexible, remote work options
  • Flexible PTO
  • 401K plan with matching
  • Short- and long-term disability, life insurance paid 100% by company
  • Paid participation in industry organizations
  • Commitment to career enhancement, coaching, skill training, and certification opportunities
  • Corporate support for your charitable efforts
  • Nickerson is an Equal Opportunity Employer, committed to fostering a diverse, equitable, and inclusive workplace

We are committed to a diverse, equitable, and inclusive professional environment. We encourage individuals of all backgrounds to apply, and value each team member’s unique perspectives, recognizing they make our team stronger!

Nickerson is proud to be an Equal Opportunity Employer and all qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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