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Client Relations Associate Jobs in Austin, TX (NOW HIRING)

Allied Universal

Client Portfolio Manager

Austin, TX · On-site

Associate's degree in criminal justice, business or a related field with three (3) years of ... Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired ...

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Client Relations Associate information

See Austin, TX salary details

$25.2K

$47.4K

$67.5K

How much do client relations associate jobs pay per year?

As of Sep 4, 2026, the average yearly pay for client relations associate in Austin, TX is $47,448.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,300.00 and $50,400.00 per year, depending on experience, location, and employer.

What is a client relations associate?

Client Relations Associates are professionals who act as the main point of contact between a company and its clients. They are responsible for managing client accounts, addressing client inquiries or concerns, and ensuring customer satisfaction. Their role often involves building strong relationships, understanding clients' needs, and coordinating with internal teams to deliver solutions. By maintaining open communication and providing excellent service, Client Relations Associates help foster long-term client loyalty and support business growth.

What are the key skills and qualifications needed to thrive as a client relations associate?

To thrive as a Client Relations Associate, you need strong communication skills, attention to detail, and a background in business, sales, or customer service, often supported by a relevant bachelor's degree. Familiarity with CRM software like Salesforce, proficiency in Microsoft Office, and sometimes experience with help desk or ticketing systems are typically required. Outstanding interpersonal skills, problem-solving ability, and a customer-focused mindset help build lasting client relationships and resolve issues efficiently. These skills and qualities are crucial for maintaining client satisfaction, ensuring repeat business, and supporting the company's reputation.

How does a client relations associate typically collaborate with other departments to resolve client issues?

As a Client Relations Associate, you’ll frequently work cross-functionally with teams such as sales, customer support, and operations to address client needs. When a client issue arises, you may need to coordinate with technical specialists or account managers to gather information and propose solutions. Strong communication skills are essential, as you’ll often serve as the client’s advocate internally, ensuring their concerns are understood and prioritized. This collaborative approach not only helps resolve issues efficiently but also strengthens long-term client satisfaction.

What is the difference between Client Relations Associate vs Customer Service Representative?

AspectClient Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer bachelor's degreeHigh school diploma or equivalent; some roles may prefer associate's or bachelor's
Work EnvironmentOffice settings, client meetings, account managementCall centers, retail, online support
Employer & Industry UsageFinancial services, consulting, B2B companiesRetail, telecommunications, hospitality
Common Search & ComparisonClient Relations Associate vs Customer Service Representative

The main difference is that Client Relations Associates focus on building long-term relationships with clients, managing accounts, and providing tailored solutions, often in professional or financial industries. Customer Service Representatives typically handle day-to-day inquiries, troubleshooting, and support, mainly in retail or service sectors. While both roles require strong communication skills, Client Relations Associates usually work in more specialized, client-focused environments with a focus on relationship management.

What are the most commonly searched types of Client Relations jobs in Austin, TX?

The most popular types of Client Relations jobs in Austin, TX are:

What are popular job titles related to Client Relations Associate jobs in Austin, TX?

For Client Relations Associate jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Client Relations Associate jobs in Austin, TX look for?

The top searched job categories for Client Relations Associate jobs in Austin, TX are:

What cities near Austin, TX are hiring for Client Relations Associate jobs?

Cities near Austin, TX with the most Client Relations Associate job openings:

Client Relations Associate jobs near you
Infographic showing various Client Relations Associate job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 12% Part Time, and 6% Contract. Highlights an 81% Physical, 3% Hybrid, and 16% Remote job distribution, with an average salary of $47,448 per year, or $22.8 per hour.

Client Portfolio Manager

Allied Universal

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Allied Universal rating

5.5

Company rating: 5.5 out of 10

Based on 2,604 frontline employees who took The Breakroom Quiz

77th of 118 rated security

Job description

Overview
Company Overview:
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
Allied Universal is currently seeking a Client Portfolio Manager to lead a business segment in a designated region. The primary role of the Client Portfolio Manager is to enhance client experiences, build long-term meaningful client relationships, and engage with employees that deliver our services in the field. The individual will meet or exceed operational goals by providing high-quality, professional, competent, and committed service and an outstanding client and employee experience. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools, and guidance.
RESPONSIBILITIES:
  • Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results
  • Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business
  • Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention
  • Engage regularly with clients to share his/her expertise to enhance the value of Allied Universal's offering
  • Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost-effective manner.
  • Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime.
  • Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability
  • Capably utilize WinTeam for scheduling and billing and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
  • Enforce Allied policies as outlined by the handbooks and executive memos.
  • Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement
  • Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from in person meetings
  • Keep records and prepare accurate and timely reports both manually and through automated methods
  • Maintain regular attendance to ensure avoidance of unpredictable, frequent, and/or ongoing late arrivals and chronic tardiness
  • Actively participate in community and business-related organizations

QUALIFICATIONS (MUST HAVE):
  • Must possess one or more of the following:
    • Bachelor's degree in criminal justice, business or a related field
    • Associate's degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry
    • High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry
  • Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
  • Minimum of two (2) years of experience in successfully building and developing teams
  • Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen
  • Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
  • Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business
  • Proven strong service orientation, excellent interpersonal, leadership and organizational skills
  • Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis.
  • Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand
  • Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events

PREFERRED QUALIFICATIONS (NICE TO HAVE):
  • Law enforcement, military, and/or contract or proprietary security services experience
  • Experience managing a dispersed workforce in a multi-location operation

BENEFITS:
  • Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Requisition ID
2026-1643212

What Allied Universal employees say

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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