Client Relations Associate Jobs in Alabama (NOW HIRING)

Position/Job Title: Assistant Project Manager – Entry Level

Reports to: Project Manager

Supervises: Field Personnel

FLSA: Exempt

Summary:

Provides onsite leadership, assists project managers and director of construction by completing assigned tasks. This position is responsible for customer satisfaction, project management, and coordination of multiple moving parts for the installation of BLOX products and services within customer's project teams in multiple states. This person is the face of BLOX to clients and contractors, serving a challenging and critical function within the Company, with significant opportunity for growth. This role requires travel to project sites (~50%).

Responsibilities/ Duties:

1. Assists in responding to RFP's including the preparation of conceptual estimates, schedules and other proposal documents. Participates in client presentation if required.

1. Monitors the progress of design documents. Participates in design review meetings and provides input regarding constructability, as well as scope and cost changes.

1. Assists Project Managers in preparing detailed estimates, proposals and sales agreements.

1. Manages flow of information between customer and internal production team

1. Work with and communicate regularly with design, engineering and operations staff.

1. Plans, sequences, and schedules the installation of the project working alongside the customer to meet and exceed project expectations

1. Possess a full understanding of BLOX's inspection and regulatory process to communicate to local Authorities Having Jurisdiction (AHJs) in multiple states. Participates in client presentation if required.

1. Administers company policies and procedures fairly and consistently.

1. Inspects for quality for company-performed work and resolves quality assurance deficiencies.

1. Manages client relations, correspondence, periodic reports, change orders and response to client & customer inquiries.

1. Prepares and secures customer acceptance of contract change orders. Works with customers and clients to process change orders

1. Reviews and monitors project progress, quality and safety. Works with customer, local subcontractors and production staff to make corrections as required to comply with contract and company policy and procedures.

1. Effectively manages project close-out tasks, punch items and any warranty work.

1. Maintain positive customer relationships and support a culture of high employee engagement

1. Supports project managers in managing product issues including documentation and replacement, if necessary.

Education/Experience: Bachelor's degree in architecture, engineering, construction management, or related field; Self-motivated and demonstrated application of organizational skills, interpersonal and communication skills, analytical problem solving, and willingness to learn.

Specific Knowledge, Skills, License, Certifications Etc..:

1. Experience with client interaction/customer service; calm in a storm

1. Ability to monitor resources, including budgets, schedules and materials, in an environment of multiple, competing demands.

1. Excellent organizational, communication, collaboration and analytical skills; detailed oriented
2. Ability to analyze and solve problems with follow-through and documentation
3. Ability to coordinate and manage people, processes and products
4. Comfortable using Adobe, Bluebeam, MS Office suite and CAD
5. Ability to travel per project requirements (~ 50%)

1. Ability to understand and execute the company vision.

Environmental Factors and/or Physical Requirements: While performing the duties of this job, this position is required to have ordinary ambulatory skills sufficient to visit other locations; and the ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application/form information. The associate frequently is required to sit, reach with hands and arms, talk and hear.

Job descriptions are not intended as and do not create employment contracts. BLOX maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.