Client Program Manager Jobs in Missouri (NOW HIRING)

PARENT SUPPORT ANDPREVENTION PROGRAM MANAGER

Job Category:Family Programs

Job Status:Full-time, exempt position

Reports to:Vice President ofPreventionPrograms

Job Summary:The purpose of Parent Support and Prevention is to strengthenparentscapacity to provide safe, permanent, and nurturing homes for their children. The program provides evidence-supported parenting curriculum, resource identification and connection, support, and advocacy to families who are experiencing stressors, which puts their children at-risk of entering or re-entering thechildwelfare system.TheParent Support andPrevention Program Managerprovidesdirect program supervision, human resource oversight, program planning and implementation, quality assurance controls, and staff training/coaching/support.

Responsibilities:Primary responsibilitiesinclude but are not limited to:
AdministrativeLeadership and Management

• Supervise the Parent Support and Prevention program resulting in the implementation ofhigh-qualityservice delivery.

• Facilitate and coordinate the acceptance of referrals from community sources and internal staff, ensuring smooth communication and follow-up.

• Responsible for building team cohesivenessand employee satisfaction.

• Responsible for the oversight ofPSPSpecialistswhich includes providing monthly supportive supervision,reviewingand approving bi-weekly timesheets, mileage, employee evaluations, and all other programmatic requirements.

• Responsible foridentifyingthe training needs and professional development needs of staff supervised.

• Ensure staff are trained/certified in Motivational Interviewing

• Ensure staff are trained/certified inall components ofNurturing Parenting Program (NPP)

• Responsible formonitoringthe workload of the Specialists andadjustas needed.

• Assiststaff with home visits and follow up meetings as needed.

• Ensure allprogram requirements and documentationiscomplete andaccurateincludingtimelyentry into the internal database system,SAM.

• Initial narrative process,client narratives, and action plans

• Complete programmatic month end reports, asrequired.

• Assistwith grant planning, tracking,andreportingasrequired.

• Oversee the implementation and ongoing evaluation of support groups,identifycaregiver training needs, and ensureappropriate oversightand quality standards are maintained.

• Attendand professionallyparticipatein externaltrainings, courthearings,andcommunitymeetings asrequired.

• Responsible fordeveloping andmaintainingrelationships with key stakeholders and community partners to create strong partnerships to enable a continual flow of regularly received programreferrals. This mayinclude active outreach to schedule speaking engagements,distribute program brochures,participatein tabling events,etc.

• Contribute on an organizational level with a focus on agency culture, cultural competency, and performance improvement outcomes.Participate in staffand leadershipmeetings andinternaltrainings. Collaborate andassistcolleagues across departmentsas needed.

Outcome Planning/PQI

• Review andidentifysystem processes,improvementsand efficiencies to provide feedback to senior leadership.

• Responsible for the ongoing review of client files and completion of quarterly audits. Ensure corrections are made promptly by Specialist assigned.

Qualifications & Preferred Skills

• Bachelors Degreerequired(Masters Degreepreferred) in social work, psychology, public administration, or a related human services fieldand two (2+) years of experience working in non-profit social service agencies with management experience(2+ years preferred).

• Experience working with marginalized communities with an understanding ofthe barriers thatimpactunderserved communities. Quicklyestablishrapport and build trust.

• Collaborate and advocate for positive outcomes, using interpersonal skills in multi-disciplinary,diverseand dynamic professional teams.

• Strong verbal communication skills anddemonstratedability to write clearly andeffectively with a proventrack recordin setting priorities and proposing new ways of creating efficiencies.

• Adaptable and proactive self-starter who effectively multitasks whilemaintainingstrong attention to detail and organization to consistently meetobjectivesand deadlines.

• Core understanding ofprogram development, implementation, and evaluation.

• Demonstratea high levelof emotional intelligence through leadership, team management, and strong interpersonal skills; adapt communication and work style to effectively engage diverse cultures, individuals, and organizations.

• Model ethical and professional behavior at all times.

• Maintain flexibility in workschedule, including availability for evenings and weekends as needed.

• Travel required within surrounding counties with or without accommodation.

Compensation and Benefits

• Compensationcommensuratewith experience.

• Comprehensive benefits package including:

• Highly-competitivehealth plan.

• Health Reimbursement Account (HRA) with generous employer contribution.

• Life insurance and long-term disability provided at no cost toemployee.

• Voluntary life and short-term disability optionsavailable.

• 403(b) retirement plan with up to a 6% employer match.

• Flexible Spending Account with medical expense and dependent care options.

• Employee Assistance Program.

• Generous paid time off and holidays.

FosterAdoptConnect does not and shall not discriminateon the basis ofrace, color, religion, gender identity, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its programs or services. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers andvendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, subcontractors, vendors, and members.

Employee Name Printed: __________________________________

Employee Signature: ______________________________________Date:___________________________