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Client Outreach Specialist Jobs (NOW HIRING)

Pine Street Inn

Outreach Specialist

Boston, MA · On-site

$23.48 - $26/hr

The Outreach Specialist will provide outreach, engagement, and case management services to street ... Client Focus : Provides service excellence to guests. Responds to needs in a timely, professional ...

PINE STREET INN INC

Outreach Specialist

Boston, MA · On-site

$23.48 - $26/hr

The Outreach Specialist will provide outreach, engagement, and case management services to street ... Client Focus : Provides service excellence to guests. Responds to needs in a timely, professional ...

Urban Pathways, Inc.

Outreach Specialist

Manhattan, NY · On-site

$27.39 - $36.98/hr

Job Summary Reporting to the Program Director of Outreach, Outreach Specialists in the Outreach ... Maintainaccurateandtimelydocumentation of client activities, interactions, progress, and outcomes ...

The Kearney Center

Outreach Specialist

Tallahassee, FL · On-site

Outreach Specialist Build Relationships. Restore Hope. Change Lives. The Kearney Center is seeking ... Document outreach activities and client information accurately in HMIS. * Transport clients when ...

Project Renewal

Outreach Specialist

New York, NY · On-site

$25.70/hr

Title: Outreach Specialist Location: 59th Street Women's Shelter - Manhattan Schedule: Monday ... Build relationships with shelter-based case managers and other client engagement groups across the ...

projectrenewal

Outreach Specialist

New York, NY

$46K/yr

Title: Outreach Specialist Location: 59th Street Women's Shelter - Manhattan Schedule: Monday ... Build relationships with shelter-based case managers and other client engagement groups across the ...

Pursuit

Outreach Specialist

Sacramento, CA · On-site

Our client is a leader in providing comprehensive healthcare services to older adults through the ... As an Outreach Specialist , you will play a pivotal role in expanding reach within the community.

U.S.VETS

Outreach Specialist

Las Vegas, NV · On-site

$21.78 - $26.14/hr

Outreach Specialist -- Las Vegas, NV | Full-Time | Non-Exempt $21.78-$26.13/hour (commensurate with ... Track Client Information: Maintain databases and documentation related to outreach activities and ...

Pursuit

Outreach Specialist

Denver, CO · On-site

Our client is a leader in providing comprehensive healthcare services to older adults through the ... As an Outreach Specialist , you will play a pivotal role in expanding reach within the community.

U.S.VETS

Outreach Specialist

Washington, DC

$21.78 - $27.23/hr

Maintain outreach client information database and referrals to the programs.Track veterans referred ... outreach specialists. * Produce a weekly report of veterans encountered by the outreach team ...

U.S.VETS

Outreach Specialist

Los Angeles, CA · On-site

$21.78 - $27.23/hr

... motivated Outreach Specialist to connect veterans experiencing homelessness or at risk of ... Maintain a database of client information and referrals to track veterans and schedule screening ...

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Client Outreach Specialist information

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How much do client outreach specialist jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for client outreach specialist in the United States is $25.37, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $28.61 per hour, depending on experience, location, and employer.

What does a client outreach specialist do?

A Client Outreach Specialist is responsible for establishing and maintaining communication with current and potential clients to promote a company’s products or services. Their duties typically include contacting clients via phone, email, or social media, answering questions, gathering feedback, and sometimes scheduling meetings or demos. They play an essential role in building relationships, increasing customer engagement, and supporting sales or customer service teams. By understanding client needs and concerns, they help improve client satisfaction and retention.

What are the key skills and qualifications needed to thrive as a client outreach specialist?

To thrive as a Client Outreach Specialist, you need strong communication, relationship-building, and organizational skills, typically supported by a background in sales, marketing, or customer service. Familiarity with CRM platforms, email marketing tools, and data tracking systems is often required. Outstanding interpersonal skills, persistence, and adaptability set top performers apart in engaging new and existing clients. These abilities are crucial for effectively expanding a client base, nurturing relationships, and achieving outreach goals.

What are the typical challenges a client outreach specialist faces when engaging new clients?

Client Outreach Specialists often encounter challenges such as overcoming initial skepticism from potential clients, personalizing outreach strategies to diverse audiences, and maintaining consistent follow-ups without appearing intrusive. Building trust and establishing rapport quickly is essential, which requires excellent communication and adaptability. Additionally, managing multiple outreach campaigns simultaneously while tracking progress and outcomes can be demanding, but strong organizational skills and effective use of CRM tools can help address these challenges.

What is the difference between Client Outreach Specialist vs Customer Service Representative?

AspectClient Outreach SpecialistCustomer Service Representative
Primary RoleProactively contacts potential or existing clients to build relationships and generate business opportunities.Handles customer inquiries, resolves issues, and provides support to existing customers.
Skills & CredentialsCommunication skills, sales knowledge, CRM familiarity; often requires a bachelor’s degree.Communication skills, problem-solving; high school diploma often sufficient.
Work EnvironmentOffice-based, sales or marketing teams, client-facing interactions.Call centers, retail, or office settings, direct customer interaction.

While both roles involve communication with clients or customers, the Client Outreach Specialist focuses on proactive engagement to generate new business, whereas the Customer Service Representative primarily addresses existing customer needs and issues. Understanding these differences helps in choosing the right career path or job search focus.

What states have the most Client Outreach Specialist jobs?

States with the most job openings for Client Outreach Specialist jobs include:

What job categories do people searching Client Outreach Specialist jobs look for?

The top searched job categories for Client Outreach Specialist jobs are:

Client Outreach Specialist jobs near you
Infographic showing various Client Outreach Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 11% Part Time, and 6% Contract. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $52,773 per year, or $25.4 per hour.

Outreach Specialist

Pine Street Inn

Boston, MA • On-site

$23.48 - $26/hr

Full-time

Re-posted yesterday

Job description

Job Type
Full-time
Description
SCHEDULE: 40 hours, Monday - Friday 8:00AM to 4:30PM, with evenings and occasional weekends (only as needed during inclement weather and as directed by program needs)
Pays Starting at $23.48 - $26.00 per hour DOE (Salary ranges provided are based on relevant experience and skill set)
LOCATION: 105 Chauncy St and community-based work on the streets of Boston
SUMMARY OF THE POSITION :
The Outreach Specialist will provide outreach, engagement, and case management services to street sleeping individuals in the city of Boston. This includes the identification of chronically homeless individuals, assessment, service planning, referrals for substance abuse/health/mental health care, and housing placement for targeted clients sleeping on the streets of Boston as part of a two person team. The Outreach Specialist will assess individuals on the streets, assisting with identifying the appropriate level of service need and diverting individuals from homelessness whenever possible. The Outreach Specialist will work closely with the Coordinated Access System to match chronically homeless individuals with needed services and a housing pathway.
All Outreach Specialist will possess and exhibit the following competencies in their roles;
  • Client Focus: Provides service excellence to guests. Responds to needs in a timely, professional, helpful, and courteous manner. Keeps guests up to date on progress of services they are receiving and changes that affect them. Appropriately prioritizes needs of guests.
  • Attention to Detail: Works in a conscientious, consistent, and thorough manner. Demonstrates clear understanding of documentation requirements for the Outreach Specialist role and maintains current, accurate documentation.
  • Motivating Clients: Inspires guest commitment to their own development toward autonomy and independent living. Looks for and uses intervention techniques, including motivational interviewing and solution-focused discussions. Acknowledges achievements. Helps guests identify their long-term plans and goals. Maintains and communicates a positive, yet realistic outlook. Uses a variety of approaches to energize and inspire.

Requirements
EDUCATION/TRAINING:
REQUIRED:
  • High School Diploma or GED, AND
  • Minimum of 2 years' experience working with a homeless population and experience delivering community-based case management services to individuals with SUD, COD and SMI
  • Valid MA driver's license in good standing and an acceptable driving record

OR
  • A minimum of an Associate Degree or 60 college credits in a human services field or,
  • LADC or,
  • CADC or,
  • One year experience working with a homeless population and experience delivering community- based case management services to individuals with SUD, COD and SMI
  • Valid MA driver's license in good standing and an acceptable driving record

KNOWLEDGE/EXPERIENCE:
REQUIRED:
  • Minimum of one year recovery counseling or case client services to a complex and vulnerable population
  • High degree of cultural sensitivity and ability to work effectively with diverse people and situations
  • Bilingual in Spanish/English required

PREFERRED:
  • Experience with HMIS systems or customer databases
  • Strong demonstrated experience in readily applying both motivational interviewing and stage of change work.
  • Training in and/or experience providing services to racial, cultural and ethnically diverse populations
  • Knowledge of Stage of Change work as it relates to addiction & MH with individuals experiencing substance abuse, mental illness, trauma, homelessness and/or other complex disorders
  • Bilingual (English/Spanish, English/Haitian-Creole) strongly preferred

Salary Description
$23.48 - $26.00 per hour DOE

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