Client Operations Manager Jobs in Orting, WA (NOW HIRING)

At Vibrant Health Homecare, we believe exceptional care begins long before a caregiver arrives at a client's home.

It begins with thoughtful planning, responsive communication, strong leadership, and a genuine commitment to improving the lives of those we serve.

We're looking for a Client Services Manager who is passionate about building high-performing teams and creating an exceptional experience for every client and family we serve.

This is not simply a supervisory position.

This is a leadership role responsible for ensuring our clients receive outstanding service from the moment they join Vibrant through every stage of their care journey.

As Client Services Manager, you will lead the day-to-day delivery of client services by supporting our Client Service Coordinators, Staffing Coordinator, and Quality & Compliance functions.

Your mission is to ensure that every client receives compassionate, reliable, well-coordinated care while developing a culture of excellence throughout the department.

You will help create an environment where caregivers are supported, coordinators are empowered, and families have confidence that their loved ones are receiving exceptional care.

You will oversee the overall client journey by ensuring services are responsive, personalized, and delivered with excellence.

Responsibilities include:

• Client satisfaction

• Family communication

• Service recovery

• Client retention

• Escalated concerns

• High-risk client oversight

You'll provide leadership, coaching, and accountability to the Client Service Coordinators while helping them succeed in their roles.

Responsibilities include:

• One-on-one coaching

• Team development

• Performance feedback

• Goal setting

• Professional growth

• Removing barriers to success

You'll help ensure that every client receives dependable, coordinated care by working closely with staffing and clinical partners.

Areas of oversight include:

• Care coordination

• Continuity of caregivers

• Authorized hours utilization

• Service plan execution

• Scheduling collaboration

• Care transitions

You'll promote a culture of quality by monitoring service standards and ensuring operational practices meet company expectations and regulatory requirements.

Responsibilities include:

• Incident review

• Complaint resolution

• Quality improvement

• Documentation oversight

• State survey readiness

• Mock quality audits

You'll monitor the health of the Client Services Department through operational dashboards and key performance indicators.

Examples include:

• Client satisfaction

• Complaint resolution

• Service continuity

• Utilization of authorized hours

• Incident trends

• Family follow-up completion

• Staff responsiveness

Exceptional service requires teamwork.

You'll work closely with:

• Operations Manager

• Staffing Coordinator

• Training Coordinator

• Outreach Coordinator

• Billing & Payroll

• Executive Leadership

to ensure clients experience seamless, coordinated care.

As a member of the leadership team, you'll help translate organizational goals into exceptional daily service.

You will:

• Provide operational updates and department insights

• Recommend service improvements

• Monitor departmental performance

• Help implement organizational initiatives

• Identify opportunities to improve client outcomes

• Support leadership decision-making through timely information and thoughtful recommendations

Within your first year:

✓ Clients consistently report excellent service.

✓ Families feel informed and supported.

✓ Coordinators are confident, engaged, and accountable.

✓ Complaints are resolved promptly and professionally.

✓ Service issues are addressed before they escalate.

✓ Authorized hours are effectively managed.

✓ Department performance is visible, measurable, and continuously improving.

You genuinely enjoy helping people succeed.

You remain calm when solving difficult client situations.

You naturally build trust with families, caregivers, and coworkers.

You balance compassion with accountability.

You enjoy coaching others and developing strong teams.

You notice small details because you understand they shape the client experience.

You believe every interaction is an opportunity to strengthen someone's confidence in the care they receive.

• Bachelor's degree in Healthcare Administration, Nursing, Social Work, Business Administration, or a related field (or equivalent leadership experience)

• Experience leading teams in home care, healthcare, senior services, or another client-focused environment

• Strong communication and relationship-building skills

• Experience resolving complex client concerns

• Excellent organizational and leadership abilities

• Experience using performance data to improve service delivery

A Typical Week May Include

• Leading the Client Services leadership huddle.

• Coaching Client Service Coordinators through challenging situations.

• Reviewing incidents, complaints, and service concerns.

• Meeting with the Staffing Coordinator to improve caregiver continuity.

• Reviewing department KPIs and identifying improvement opportunities.

• Following up with families regarding service satisfaction.

• Collaborating with the Operations Manager on organizational priorities.

• Supporting quality improvement initiatives and preparing for compliance activities.

At Vibrant Health Homecare, we are intentionally building a leadership culture where people know what they own, are supported to succeed, and work together to provide exceptional care.