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Client Operations Manager Jobs in Ellensburg, WA

H&R Block

Multi-Office Leader

Moses Lake, WA · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

HopeSource

Compliance Manager

Ellensburg, WA · On-site

$30 - $32/hr

... the client to provide all available services efficiently. They monitor and confirm crucial ... Manage to budget, staff, calendar and facilities to support organizational finance and operation ...

Avenue5 Residential, LLC

Property Manager

Yakima, WA · On-site

$32 - $35/hr

Manage the day-to-day operations of the property including resident satisfaction and retention ... Responsible for meeting client expectations and providing an excellent customer service experience.

Avenue5 Residential, LLC

Property Manager

Yakima, WA · On-site

$32 - $35/hr

Manage the day-to-day operations of the property including resident satisfaction and retention ... Responsible for meeting client expectations and providing an excellent customer service experience.

Supercuts

Hair Salon Manager (Supercuts)

Ellensburg, WA · On-site

$80K/yr

Manage client interactions with a friendly, professional demeanor. * Understand and support key ... Collaborate with ownership on setting and achieving goals for your team, excel at daily operations ...

Supercuts

Hair Salon Manager (Supercuts)

Ellensburg, WA · On-site

$80K/yr

Manage client interactions with a friendly, professional demeanor. * Understand and support key ... Collaborate with ownership on setting and achieving goals for your team, excel at daily operations ...

Supercuts

Hair Salon Manager (Supercuts)

Yakima, WA · On-site

$80K/yr

Manage client interactions with a friendly, professional demeanor. * Understand and support key ... Collaborate with ownership on setting and achieving goals for your team, excel at daily operations ...

Supercuts

Hair Salon Manager (Supercuts)

Yakima, WA · On-site

$80K/yr

Manage client interactions with a friendly, professional demeanor. * Understand and support key ... Collaborate with ownership on setting and achieving goals for your team, excel at daily operations ...

WaFd Bank

Personal Banker

Yakima, WA · On-site

$20.77 - $28.82/hr

This role combines sales with excellent customer service, supports branch operations and assists ... in client relationship management. Benefits At WaFd Bank you get all of these great benefits!

WaFd Bank

Personal Banker

Yakima, WA · On-site

$20.77 - $28.82/hr

This role combines sales with excellent customer service, supports branch operations and assists ... in client relationship management. At WaFd Bank you get all of these great benefits! * Paid time ...

WaFd Bank

Personal Banker

Yakima, WA · On-site

$20.77 - $28.82/hr

This role combines sales with excellent customer service, supports branch operations and assists ... in client relationship management. Benefits At WaFd Bank you get all of these great benefits!

WaFd Bank

Personal Banker

Yakima, WA · On-site

$20.77 - $28.82/hr

This role combines sales with excellent customer service, supports branch operations and assists ... in client relationship management. Benefits At WaFd Bank you get all of these great benefits!

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All JobsClient Operations JobsClient Operations Manager JobsClient Operations Manager Jobs in Ellensburg, WA

Client Operations Manager information

See Ellensburg, WA salary details

$45.1K

$125.3K

$137.3K

How much do client operations manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for client operations manager in Ellensburg, WA is $125,286.00, according to ZipRecruiter salary data. Most workers in this role earn between $135,700.00 and $135,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a client operations manager, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a client operations manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring satisfaction and efficient processes. They coordinate between teams, manage client accounts, and use tools like CRM software to optimize workflows and maintain strong client relationships.

What job categories do people searching Client Operations Manager jobs in Ellensburg, WA look for?

The top searched job categories for Client Operations Manager jobs in Ellensburg, WA are:

What cities near Ellensburg, WA are hiring for Client Operations Manager jobs?

Cities near Ellensburg, WA with the most Client Operations Manager job openings:

Client Operations Manager jobs near you
Infographic showing various Client Operations Manager job openings in Ellensburg, WA as of June 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $125,286 per year, or $60.2 per hour.

Multi-Office Leader

Moses Lake, WA • On-site

H&R Block
Accounting Services • 1 - 5K employees
Learn more about H&R Blockexternal

Full-time

Retirement

Posted 17 days ago

Key responsibilities

  • Own consistent delivery of the consultative client experience across 4-6 assigned offices, ensuring standards are executed with discipline and consistency

  • Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience

  • Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand

H&R Block rating

5.7

Company rating: 5.7 out of 10

Based on 295 frontline employees who took The Breakroom Quiz

Job description

About the Role
The Multi-Office Leader, known internally as an Area Experience Leader, leads a portfolio of 4-6 retail offices and is responsible for delivering a consistent, high-quality client experience across every location. In this role, you'll ensure each office is ready to serve clients with excellence by setting clear expectations for consultative service, operational execution, team performance, and business results.
You'll lead and develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs, deliver expert guidance, and create a welcoming, confident experience in every office. As a visible, hands-on leader, you'll balance strategic oversight with in-office presence, using sound judgment to align priorities, strengthen execution, and support both client outcomes and business performance.
You'll also own office readiness and operational execution across your offices, including staffing, facilities, compliance, and day-to-day operations. Through strong leadership, coaching, and disciplined execution, you'll help build high-performing teams, drive consistent results, and ensure every office is prepared to deliver for clients.
Day to day, you'll...
  • Own consistent delivery of the consultative client experience across 4-6 assigned offices, ensuring standards are executed with discipline and consistency
  • Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience
  • Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office
  • Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance
  • Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution
  • Identify patterns across offices, proactively address performance gaps, and develop bench strength and high-potential talent
  • Own revenue, growth, operational performance, and business outcomes across assigned offices
  • Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention
  • Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery
  • Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand

Required Qualifications
  • Bachelor's degree in a related field or equivalent experience
  • 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes
  • Strong client-centric mindset with experience delivering consultative client experience
  • Strong leadership capability with proven ability to coach, develop, and hold teams accountable
  • Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations, including labor management
  • Experience leading through change, including adoption of new processes and ways of working
  • Ability to exercise independent judgment and prioritize competing demands across multiple locations
  • Experience managing or partnering in operational areas such as facilities, staffing, or compliance
  • Strong communication and problem-solving skills, including handling client escalations and complex issues
  • Ability to interpret data, identify trends, and translate insights into action
  • Ability to climb ladders and lift, carry, and move boxes, supplies, equipment and other materials weighing up to 20 pounds in support of office readiness, setup, maintenance, and operational activities, with or without reasonable accommodation
  • Ability to travel frequently in-day, with minimal overnight travel, between assigned offices to maintain consistent in-person presence across multiple office locations
  • Ability to work a schedule that aligns with operational hours across assigned locations, including evenings, weekends, and Saturdays as needed to meet business demands

Preferred Qualifications
  • Experience with seasonal workforce planning, hiring, and readiness execution
  • Experience partnering cross-functionally including operations, facilities, talent acquisition, and analytics
  • Experience with office readiness, facilities, coordination, or operational infrastructure across multiple locations

Why work for us
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we've led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.
Pay Range Information
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range
$80,168.00 - $85,168.00/Yr.

What H&R Block employees say

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About H&R Block

Sourced by ZipRecruiter

H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world. We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.

Industry

Accounting services, it services and finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Kansas City, MO, US

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