Client Operations Manager Jobs in Little Rock, AR

Job Title: Operations Manager

Job Description

The Operations Manager oversees a large office supporting multiple environmental service lines, or several smaller offices with combined booked labor revenues typically exceeding $15 million. This role provides strategic leadership and coordination for regional environmental operations, ensuring consistent quality, operational excellence, and business development across offices. The Operations Manager drives growth, manages financial performance, and leads a diverse team of department managers and technical staff while strengthening client relationships and advancing the organization’s environmental services in the region.

Responsibilities

• Provide leadership and coordination for regional environmental service lines to ensure alignment in operations, quality standards, and business development initiatives across offices.
• Partner with regional leadership to drive growth, promote resource sharing, and ensure operational consistency across environmental teams.
• Oversee assignment of personnel to technical projects, ensuring optimal utilization of staff in collaboration with technical experts and the Director of Regional Operations.
• Direct the execution of office and regional business development efforts to strengthen client relationships and expand market presence.
• Oversee preparation of proposals and coordinate with corporate marketing and technical experts to develop compelling, compliant submissions.
• Develop and mentor Department Managers, guiding staffing strategies, succession planning, and leadership development.
• Develop and execute the annual office business plan and contribute to regional environmental strategy and expansion efforts.
• Prepare, manage, and monitor office financial budgets to ensure operations remain within approved financial targets.
• Monitor job status reports and coordinate with Department Managers to ensure project performance, schedule adherence, and quality delivery.
• Provide regular updates to the Director of Regional Operations on office and regional performance, including financial results, staffing levels, and growth initiatives.
• Support the execution of the strategic plan and drive office and regional growth in alignment with organizational objectives.
• Manage project-related risk by ensuring contracts are fully executed prior to work and enforcing corporate risk management policies.
• Promote and enforce safety initiatives, holding teams accountable to established safety standards and practices.
• Ensure continuous quality improvement and adherence to best practices across all projects and service lines.
• Oversee the full employee lifecycle, including recruiting, hiring, onboarding, performance management, compensation, and professional development.
• Cultivate strong client relationships through responsive communication, reliable delivery, and proactive problem-solving.
• Support environmental consulting efforts, including site assessments, environmental compliance, and remediation-related activities, as needed.
• Perform other duties as assigned to support office and regional operational success.

Essential Skills

• Bachelor’s degree and 10 years of practice experience, or 14 years of related experience in lieu of a degree.
• Demonstrated leadership experience in environmental consulting or multi-disciplinary operations.
• Strong business development skills with the ability to build, maintain, and grow client relationships.
• Proven ability to manage profit and loss (P&L) and drive financial performance for an office or region.
• Experience managing or coordinating environmental service lines such as site assessments, environmental consulting, environmental compliance, and remediation.
• Experience leading teams across multiple service lines or locations (preferred).
• Excellent leadership skills with the ability to motivate, mentor, and develop managers and staff.
• Strong communication skills, both written and verbal, with the ability to interact effectively with clients, staff, and senior leadership.
• Excellent organizational and planning skills, with the ability to manage multiple priorities and deadlines.
• Valid driver’s license with an acceptable violation history.

Additional Skills & Qualifications

• Experience in regional operations leadership within environmental services or related industries.
• Demonstrated success in developing and executing office or regional business plans.
• Background in coordinating proposal preparation with marketing and technical teams.
• Familiarity with corporate risk management policies and contract execution requirements.
• Experience promoting and enforcing safety programs within an operational environment.
• Track record of implementing continuous quality improvement and best practices across projects.
• Ability to foster collaboration and resource sharing across teams and locations.
• Comfort working in a high-impact leadership role with responsibility for both local office performance and regional environmental operations.
• Commitment to supporting an inclusive, diverse, and equitable workplace.

Work Environment

The Operations Manager role is primarily based in and around the Little Rock area, with most work occurring in an office environment that supports regional environmental operations. Travel is minimal and primarily regional, focused on visiting offices, project sites, and regional partners as needed. There may be occasional travel to the corporate office in Kansas City, typically no more than once per year. The position involves regular collaboration with department managers, technical staff, and regional leadership, utilizing standard office technologies and communication tools to manage operations, financial performance, and business development activities. The work environment emphasizes safety, quality, and teamwork, with a culture that values professional growth, strategic thinking, and the opportunity to influence environmental services across the region.

This is a Permanent position based out of Little Rock, AR.

The pay range for this position is $140000.00 - $170000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Based on eligibility, role and job status, we offer many programs including medical, dental, vision, life insurance, 401(k) plan, paid time off and holidays, education reimbursement, and various bonus programs.

This is a fully onsite position in Little Rock,AR.

This position is anticipated to close on Aug 28, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.