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Client Operations Manager Jobs in Lenexa, KS (NOW HIRING)

UMB Financial

Operations Manager (Lockbox)

Kansas City, MO · On-site

$67K - $99K/yr

Lead a customer service team that handles internal and external client inquiries, exception item ... Previous management or team lead experience specifically in operations. * Demonstrated ability to ...

Neovia Logistics

Operations Supervisor I

Kansas City, MO · On-site

$55 - $75/hr

Supervise the operations of the facility, including formulating policies, managing daily operations ... Supervise and lead the support for a client's operation and optimize costs. * Supervise and lead ...

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See Lenexa, KS salary details

$41.8K

$116.1K

$127.2K

How much do client operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for client operations manager in Lenexa, KS is $116,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,800.00 and $125,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a client operations manager, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a client operations manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring satisfaction and efficient processes. They coordinate between teams, manage client accounts, and use tools like CRM software to optimize workflows and maintain strong client relationships.

What are popular job titles related to Client Operations Manager jobs in Lenexa, KS?

For Client Operations Manager jobs in Lenexa, KS, the most frequently searched job titles are:

What job categories do people searching Client Operations Manager jobs in Lenexa, KS look for?

The top searched job categories for Client Operations Manager jobs in Lenexa, KS are:

What cities near Lenexa, KS are hiring for Client Operations Manager jobs?

Cities near Lenexa, KS with the most Client Operations Manager job openings:

Client Operations Manager jobs near you
Infographic showing various Client Operations Manager job openings in Lenexa, KS as of August 2026, with employment types broken down into 86% Full Time, 9% Part Time, 2% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $115,066 per year, or $55.3 per hour.

Operations Manager (Lockbox)

UMB Financial Corporation

Kansas City, MO • On-site

$67K - $99K/yr

Full-time

Posted 11 days ago

Job description

The Lockbox team falls under UMB's Bank Operations organization. They manage UMB customers' payments on their behalf, speeding up cash flow and increasing processing efficiency.
As the Lockbox Operations Manager, you will oversee both of our Kansas City lockbox operations team responsible for the timely and accurate processing of incoming payments and managing our lockbox customer service team that supports internal and external clients with inquiries related to payment processing. This is a critical leadership role that ensures accuracy and efficiency across our remittance processing environment. This is a subset of the overall responsibilities which will include multiple initiatives assigned by Bank Operations leadership.
This role is on-site (Mon through Fri) at the UMB Technology & Operations Center located in downtown Kansas City, MO.
How you will spend your time:
  • Manage the day-to-day operations of the day shift lockbox processing team, including mail extraction, check processing, image capture, and data entry.
  • Monitor production volumes and quality metrics to ensure SLAs are consistently met.
  • Coordinate staffing schedules, workflow assignments, and balancing daily volume fluctuations.
  • Partner with internal IT departments and external vendors to maintain lockbox processing equipment.
  • Lead a customer service team that handles internal and external client inquiries, exception item resolution, and payment research requests.
  • Hire, train, and coach team members across both functions.
  • Conduct regular one-on-ones and performance reviews.
  • Identify cross training opportunities between teams and foster a culture of accountability, teamwork, and continuous improvement.
  • Ensure adherence to banking regulations, audit requirements, and internal risk management policies.
  • Maintain strict controls over check handling, cash items, and sensitive customer data.
  • Support internal and external audits.
  • Identify and escalate any operational risks or gaps.
  • Prepare and presently operational reports to senior leadership.
  • Lead or support projects related to process automation and efficiency gains.

We are excited to talk if you have:
  • At least 5 years of experience in banking operations ideally lockbox or payment processing.
  • Previous management or team lead experience specifically in operations.
  • Demonstrated ability to communicate clearly with coworkers, managers, and business partners.
  • Effective managed a team of associated including leading team activities or work initiatives.
  • Detail-oriented mindset ensuring work produced is of high quality.
  • Effectively participated in business partner meetings.
  • Ability to make sound decisions in a fast-paced environment.
  • Advanced problem-solving skills which include excellent analytical skills.

Applicants must have legal authority to work in the United States. Work Visa sponsorship is not available for this position.
This position was posted on 08/27/2026. The application deadline for this position is 45 days from the posting date unless filled earlier.
Compensation Range:
$67,869 - $99,836
The posted compensation range on this listing represents UMB's good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information.
UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.
Are you ready to be part of something more?
You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.
UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to talentacquisition@umb.com to let us know the nature of your request.
If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.
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