Client Operations Manager Jobs in Lancaster, NY (NOW HIRING)

Ikerian AG (formerly RetinAI Medical) is a fast-growing medical device software company headquartered in Bern, Switzerland. Our mission is to enable the right decisions sooner in healthcare, through transformative AI & data management solutions for disease screening and monitoring. Join our diverse team of entrepreneurs, developers, researchers, and commercial experts who are collectively shaping the future of healthcare.

Job Description

We are looking for a Client Executive to join our team, focused on the Pharma Segment. As a Client Executive you'll identify new business opportunities in order to generate revenue, improve profitability and help the business grow. Your work will involve careful strategic planning and positioning in the appropriate markets, enhancing the operation of the business and our positioning in the market. The role, reporting to VP Business Development, will be part of a growing team.

Market Intelligence & Strategic Planning

• Build and maintain an in-depth understanding of RetinAI's evolving software and services portfolio to confidently advise and educate prospective clients.
• Actively research, map, and update intelligence on target organizations across eye-care-focused Pharma, Biotech, and CRO segments.
• Identify new market opportunities and adjacent segments, setting clear long-term business development objectives.

Pipeline & Deal Generation

• Proactively identify and engage key decision-makers within target organizations using personal networks, industry databases, and cold outreach.
• Analyze prospect workflows and clinical needs to develop and deliver highly compelling, tailored solution pitches (remotely and in-person).
• Lead the commercial proposal process, collaborating closely with internal legal and operational teams to draft and finalize client contracts.

Account Management & Internal Collaboration

• Partner with Customer Success, Research, Marketing, and Product teams to ensure seamless client onboarding and a successful project kick-off.
• Foster and deepen senior-level client relationships, ensuring high customer satisfaction to expand accounts from project-based deals to long-term enterprise partnerships.

Requirements

Education & Core Experience

• Bachelor's degree in Life Sciences, Computer Science, or a related field; an MBA or PhD is a strong plus.
• 5+ years of experience in business development, client executive roles, or management consulting, with a preference for fast-paced scale-up environments.
• A proven track record of consultative sales within Ophthalmology Pharma, Biotech, MedTech, or Clinical Research Organizations (CROs).
• Experience managing complex, multi-divisional, and multi-geographical client accounts, including healthcare environments (clinics and hospitals).

Technical & Operational Skills

• Domain knowledge in digital health, health IT, or software platforms, with a strong technical aptitude and a passion for technology.
• Demonstrated success working alongside cross-functional internal teams, including Sales, Marketing, Operations, and Product Development.
• Ability to navigate ambiguous environments by creating structure, designing workflows, and implementing effective new processes.

Mindset & Interpersonal Attributes

• Exceptional communication and interpersonal skills, with the confidence to engage and influence stakeholders at the executive level.
• A tenacious, results-driven professional with an entrepreneurial mindset and a proven commitment to meeting or exceeding sales targets.

Skills 

• Strategic & Autonomous Execution: A self-starter who thinks strategically, takes the initiative to build processes from scratch, and works effectively both independently and within teams.
• Commercial Acumen & Negotiation: Strong negotiation skills combined with the ability to analyze sales metrics, interpret data, and compile actionable reports.
• Agility & Problem-Solving: A results-oriented problem solver who thrives in fast-paced, ambiguous, and rapidly evolving scale-up environments.
• Organization & Tools: Solid project management and organizational skills, with hands-on proficiency in CRM platforms like HubSpot.

Benefits

• A chance to be part of an exceptional team driving innovation in healthcare.
• A competitive salary in a supportive work environment that fosters work-life balance.
• Opportunities for professional growth and development in an international setting.
• A culture of collaboration and inclusion, which is fundamental to our ethos.
• Occasional travel to our HQ in Switzerland, immersing you in our core operations and company culture.