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Client Operations Manager Jobs in Lancaster, NY (NOW HIRING)

Compass Group

Housekeeping Operations Manager

Buffalo, NY · On-site

$62K - $66K/yr

As an Operations Manager, you are responsible for assisting in directing and overseeing the support ... customer/client contact. * Ability to communicate effectively in written format and oral ...

Compass Group

Housekeeping Operations Manager

Buffalo, NY · On-site

$62K - $66K/yr

As an Operations Manager, you are responsible for assisting in directing and overseeing the support ... customer/client contact. * Ability to communicate effectively in written format and oral ...

ssagroup

Retail Assistant Operations Manager

Buffalo, NY · On-site

$16 - $21.50/hr

Assistant Retail Operations Manager Oversight includes multiple Gift Shop and Gift Kiosk/Carts ... Supports unit in being an example for Company & Client guidelines with regard to Sustainability ...

ssagroup

Retail Assistant Operations Manager

Buffalo, NY · On-site

$16 - $21.50/hr

Assistant Retail Operations Manager Oversight includes multiple Gift Shop and Gift Kiosk/Carts ... Supports unit in being an example for Company & Client guidelines with regard to Sustainability ...

Pwc

Supply Chain Execution Manager

Buffalo, NY · On-site

$99K - $232K/yr

Responsibilities - Leading supply chain transformation initiatives to optimize client operations ... Managing client relationships and expectations, confirming alignment with business objectives ...

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Client Operations Manager information

See Lancaster, NY salary details

$42.7K

$118.6K

$129.9K

How much do client operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for client operations manager in Lancaster, NY is $118,582.00, according to ZipRecruiter salary data. Most workers in this role earn between $128,500.00 and $128,500.00 per year, depending on experience, location, and employer.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring satisfaction and efficient processes. They coordinate between teams, manage client accounts, and use tools like CRM software to optimize workflows and maintain strong client relationships.

What are some common challenges faced by a client operations manager, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a client operations manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.
What are popular job titles related to Client Operations Manager jobs in Lancaster, NY? For Client Operations Manager jobs in Lancaster, NY, the most frequently searched job titles are:
What job categories do people searching Client Operations Manager jobs in Lancaster, NY look for? The top searched job categories for Client Operations Manager jobs in Lancaster, NY are:
What cities near Lancaster, NY are hiring for Client Operations Manager jobs? Cities near Lancaster, NY with the most Client Operations Manager job openings:
Client Operations Manager jobs near you
Infographic showing various Client Operations Manager job openings in Lancaster, NY as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $118,582 per year, or $57 per hour.

Sanctions Operations Client Experience Manager

Citigroup, Inc.

Getzville, NY • On-site

$82K - $124K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Citibank rating

8.3

Company rating: 8.3 out of 10

Based on 177 frontline employees who took The Breakroom Quiz

39th of 171 rated banks

Job description

TTS Sanctions Ops - Client Experience Manager - VP is a management-level position responsible for accomplishing results to drive client resolution and support activities in coordination with the Sanctions Operations Hubs
Currently we are hiring for new Client Experience team that will provide dedicated service to Clients in Sanctions Screening Operations which is a specialized unit providing control services for payments.
This position requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. We place special emphasis on providing the highest quality services to our Clients combined with timely performance, while ensuring that operational activities are conducted in accordance with the Global Sanctions Policy.
Requirements:
  • Drive the strategy for Customer Service from Sanctions perspective to deliver on Cluster needs and ensuring alignment with Global/Regional and Cluster priorities.
  • Developing relationships with key clients, facilitating, and leading on-site visits and ensuring timely and appropriate client communication.
  • Provide the operational and strategic leadership to deliver a high-quality service to Citi clients and all Internal stakeholders
  • Investigate Sanction queries including Client interactions in line with Match Verification Guidelines
  • Analyse, review, devise a strategy to friction less payments processing & increase the STP ratio.
  • Timely address all the client queries & escalate appropriately if not resolved on the same day and track the responses from the clients
  • Contribute to risk assessments and drive actions to address the root causes that can lead to breach of sanctions risk and reputational risk.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and asset
  • Partner with Global Compliance Team and identify key strategic solutions to improve Client Experience
  • Perform analytics to identify themes / trends / improvement opportunities and provide practical recommendations to enhance the data quality
  • Work with teams to implement and monitor a robust Risk and control governance mechanism for specific KRI's
  • Publish periodical insights / Key highlights / innovations to the Senior management

Qualifications:
  • 8+ years relevant experience and knowledge of various payments & exceptional knowledge of Swift, XML and various other product processors is an added advantage
  • Sanctions and/or Client service knowledge
  • Excellent Client communication and analytical skills
  • Fluency in English, both written and spoken
  • Bachelors/University degree, Master's degree preferred, managerial experience
  • Effective skills in coordinating multiple tasks
  • Good knowledge of PowerPoint, Excel, Outlook, Teams associated with graphic and analytical skills

We offer:
  • Competitive salary connected with annual salary review and discretionary annual performance bonus
  • Career progression and visibility globally within the firm
  • Working in a friendly, dynamic, supportive and diverse environment - including multiple affinity and social networks & voluntary activities to engage with
  • Management supporting balanced and agile work (flexible working hours, home office)
  • Possibility to develop hard and soft skills thru training programmes and learning portals

Job Family Group:
Operations - Transaction Services
Job Family:
Cash Management
Time Type:
Full time
Primary Location:
Getzville New York United States
Primary Location Full Time Salary Range:
$82,800.00 - $124,200.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:
Jul 24, 2026
Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents - AI Notice and Right
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.

What Citibank employees say

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Hours and flexibility

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About Citigroup Inc

Sourced by ZipRecruiter

We live in an increasingly complex world. Companies these days are either born global or are going global at record speed. Business and geopolitics are forging an entirely new dynamic and consumers now expect financial services to be a seamless part of their digital lives. Citi is a bank that’s uniquely positioned for this moment. Through our vast global network and our on-the-ground expertise, we can connect the dots, anticipate change and empathize the needs of our clients and customers in ways that other banks simply cannot. Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We have set expectations for how we must act to bring our mission to life. These expectations are at the heart of our Leadership Principles – we take ownership, we deliver with pride and we succeed together.

Industry

Banking and credit intermediation

Company size

5,001 - 10,000 Employees

Headquarters location

New York City, NY, US

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