Client Operations Manager Jobs in Exeter, NH (NOW HIRING)

Our Production Managers (PM) report to the Director of Operations of one of our Service Centers.  PMs may oversee 3-5 Crew Leaders and their crew members. A Senior PM may be assigned additional crews. The PM may also be assigned one or more Field Supervisors (FS) to lead. If a Field Supervisor is assigned to the PM will utilize them as an assistant in overseeing and accomplishing the production assigned to them. 
The critical components of our business operation that fall under the responsibility of a PM are his/her assigned field workers, assigned fleet and resources, and specific work production that may be reoccurring or project-based. Planning, scheduling, dispatching, in-field training, supervision and development, quality control, productivity, and direct cost management are core to the PM position.
Reports to the designated Operations Manager or Director of Operations
 

• Works closely with the Operations Manager to schedule production on the team calendar
• Sources, picks up and delivers materials to the Service Center or job sites
• Purchases supplies and materials according to purchasing guidelines using a company purchasing card or the purchasing requisition system
• Prints and delivers work tickets to assigned Crew Leaders
• Closes production tickets in Omnia-SDS and reviews job costing reports

• Is present for Egress and assists with the execution of The ECF Egress Standard
• Dispatches assigned crews and work with other PMs or the Operations Manager as needed for equipment or personnel shortfalls
• Supervises crews in the field and drives production and job hour and material budgets 
• Maintains all safety, production, and quality guidelines in the field
• Ensures that fleet is maintained, properly and safely operated, and essential repairs are reported and scheduled timely 
• Ensure assigned fleet, personnel uniforms & grooming, facility cleanliness, and job sites meet our corporate standards of professional image
• Completes all essential paperwork or reports for management
• Communicates with clients when appropriate providing them with updates of our production efforts, fields requests from clients, and delivers same to the Operations Manager for handling

• Performs quality control audits and produces project opportunities for customers
• Assists with estimating and takeoffs for various proposals as requested by leadership
• Prepares estimates and proposals as requested by leadership 
• Presents proposals to customers as requested by leadership 
• Attends various client meetings with Account Executives or Leadership if required

• Conducts interviews, screens, and hires field workers as directed by leadership
• Assists with employee orientation
• Trains Crew Leaders and Crew Members in the field in areas of technical training, safety training, and soft-skills training
• Follows and administers appropriate disciplinary protocols that are applicable to subordinates
• Attends and supports specialized training courses for field personnel
• Helps our employees to build their careers

While performing duties, employees are regularly required to use written and oral communication skills; may read and interpret data, information, and documents; observe and respond to people and situations; learn and apply new information or skills; work under deadlines; and interact with others encountered in the course of work. Proficiency in English is required.

Physical Demands
The employee frequently is required to stand, walk and sit.  The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, or crouch.  The employee must occasionally lift and/or move up to 60 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Long working hours are required for an emergency, urgent response, or winter weather storm management operations.

Work Environment
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions.  The noise level in the work environment is usually moderate.

Travel & Development  
Travel throughout the market served by the local Service Center, and from time to time for purposes of training may be required to report to another Service Center or the Corporate Offices.  

Security
The employee may not use illicit drugs during their employment with ECF. ECF operates in several high-security environments which require individuals who are able to pass security background checks. The employee is required to pass security background checks that meet our underwriting standards. The employee is required to have a valid driver's license and driving record that meet our underwriting standards. We reserve the right to reject an applicant or terminate an employee whose criminal or driving record fails to meet our underwriting criteria. 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job family chart.  They are not intended to be a comprehensive list of all responsibilities, duties, and skills required of employees in this job family series. Other duties may be assigned as needed.