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Client Operations Manager Jobs in Edgewood, KY (NOW HIRING)

McKesson

Operations Manager, Strategy Plasma

Erlanger, KY · Hybrid

$105K - $176K/yr

Client & Stakeholder Management * Serve as the single point of contact for client-facing operational performance and issue resolution * Translate client needs into clear, actionable operational ...

McKesson

Operations Manager, Strategy Plasma

Erlanger, KY · Hybrid

$105K - $176K/yr

Client & Stakeholder Management * Serve as the single point of contact for client-facing operational performance and issue resolution * Translate client needs into clear, actionable operational ...

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Client Operations Manager information

See Edgewood, KY salary details

$43.9K

$121.9K

$133.6K

How much do client operations manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for client operations manager in Edgewood, KY is $121,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,100.00 and $132,100.00 per year, depending on experience, location, and employer.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring satisfaction and efficient processes. They coordinate between teams, manage client accounts, and use tools like CRM software to optimize workflows and maintain strong client relationships.

What are some common challenges faced by a client operations manager, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a client operations manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.
What are popular job titles related to Client Operations Manager jobs in Edgewood, KY? For Client Operations Manager jobs in Edgewood, KY, the most frequently searched job titles are:
What job categories do people searching Client Operations Manager jobs in Edgewood, KY look for? The top searched job categories for Client Operations Manager jobs in Edgewood, KY are:
What cities near Edgewood, KY are hiring for Client Operations Manager jobs? Cities near Edgewood, KY with the most Client Operations Manager job openings:
Client Operations Manager jobs near you

Operations Manager, Strategy Plasma

CoverMyMeds

Erlanger, KY • On-site

$105K - $176K/yr

Full-time

Re-posted 12 days ago

CoverMyMeds rating

8.0

Company rating: 8.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

121st of 242 rated software companies

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
The Operations Manager, Plasma Strategy is the primary liaison between Plasma Operations and external clients, responsible for translating client requirements into operational execution, driving performance improvement, and enabling data-driven decision making across the network.
This role plays a key part in building operational scorecards, improving end-to-end performance, and ensuring alignment across operations, transportation, and service delivery.
Key Responsibilities:
Client & Stakeholder Management
  • Serve as the single point of contact for client-facing operational performance and issue resolution
  • Translate client needs into clear, actionable operational priorities
  • Lead recurring performance reviews, scorecards, and business updates
  • Communicate performance trends, risks, and improvement opportunities

Operational Performance
  • Own and track KPIs across service, cost, quality, and reliability
  • Identify performance gaps and lead root cause analysis
  • Partner with cross-functional teams to implement and sustain improvements
  • Ensure alignment with client expectations and service commitments

Continuous Improvement
  • Lead and support continuous improvement initiatives across plasma operations
  • Apply Lean, Six Sigma, and process improvement methodologies
  • Facilitate process mapping, Kaizen events, and workflow optimization
  • Track and report operational and financial impact of initiatives

Transportation & Network Coordination
  • Partner with transportation teams on routing, network design, and carrier performance
  • Monitor KPIs such as on-time delivery, cost, and utilization
  • Support planning, exception management, and variability reduction

Reporting & Analytics
  • Build and maintain operational dashboards and scorecards
  • Ensure data accuracy and consistency across reporting
  • Provide actionable insights to drive decisions
  • Support ad hoc analysis tied to client and operational needs

Priority will be given to candidates who reside in the Erlanger, KY metropolitan area.
We are unable to provide sponsorship for this role presently or in the future.
Minimum Qualifications:
  • Bachelor's degree or equivalent experience
  • Typically 7+ years of experience in operations, logistics, or continuous improvement roles

Critical Skills (Must Have):
  • Experience serving as a client-facing or cross-functional liaison with strong stakeholder management skills
  • Proven continuous improvement and problem-solving experience (Lean, Six Sigma, or equivalent)
  • Demonstrated ability to analyze data and drive measurable operational improvements
  • Strong communication skills, including executive-level reporting and storytelling
  • Ability to work independently in a cross-functional, fast-paced environment
  • Strong analytical mindset with structured problem-solving approach

Preferred Skills (Nice to Have):
  • Six Sigma certification (Green Belt or higher) or Kaizen experience
  • Experience in plasma operations, healthcare logistics, or regulated environments
  • Proficiency in Power BI and/or Tableau
  • Working knowledge of SQL and advanced Excel
  • Experience building operational scorecards and dashboards
  • Strong critical thinking and problem-solving capability

Work Environment:
  • Hybrid role based in Erlanger, KY (3 days onsite)
  • Occasional travel to distribution centers
  • Work across office, warehouse, and transportation environments

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$105,800 - $176,300
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
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