Client Operations Manager Jobs in Dearborn, MI (NOW HIRING)

At Aspen Grove Landscape Group, we have redefined what it means to be a national landscape organization. We’ve brought together the best commercial landscape providers from around the country to form a unique organization with a different perspective.  Instead of a one-size-fits-all approach, with Aspen Grove, you get local specialists that concentrate on the specific needs of your environment. Combined with the support and resources of a large, national organization, Aspen Grove gives a whole new look to landscape management.

Aspen Grove provides world-class commercial landscape maintenance and snow removal services to local, regional, and national customers. Our local teams maintain their individuality, grow their businesses, and focus on providing safe, professional landscape services to their clients. With Aspen Grove you get the support and resources of a national organization with the personal touch and regional expertise of a local company. This ensures that no matter which Aspen Grove company you work with, you’ll have peace of mind knowing that the job will get done right every time.

Job Title: Operations Manager

Job Overview: 

This position is responsible for managing all aspects of production on a portfolio of maintenance accounts including labor, materials and equipment. Production Managers are responsible for managing a book of businesses at a minimum of $1 Million.  This position is reported directly to the Branch Manager.

Essential Functions and Responsibilities: 

• Support company vision, policies, procedures, safety/training programs, perform accordingly and pass along to other employees.
• To be familiar with each job’s specifications and ensure compliance with quality and efficiency standards.
• Work with management team to map out the seasonal work schedules. Develop, communicate and maintain schedules for maintenance work on all jobs, coordinate manpower, equipment and materials in a timely fashion.
• Perform inspections of equipment and vehicles to see that all is being maintained properly.
• Ensure client requests are responded to in a timely manner. Manage operational issues and quickly implement alternative and creative solutions.  Communicate pro-actively and work in concert with the Client Management team to resolve client concerns when applicable.
• Manage budget and monitor job cost reports regularly and report back to crew to increase productivity and job efficiency, including total hours worked by crew and services performed to ensure quality and profitability. Provide long and short-term planning for maximum efficiency and no wasted time for Crews.
• Manage and lead a team. Assist in the hiring/promotion process, evaluate performance, and provide coaching and timely feedback to optimize employee performance.  Develop employees, encourage growth and development of new opportunities within the organization, and plan for succession.  Oversee and implement employee discipline when needed.
• Train employees in all aspects of job (safety, quality, efficiency, equipment).

KPIs:

• Quality Control Audits, 90% or better.
• Safety Inspections, 100% complete, 90% passing or better.
• Contract Renewal 95% or better.
• Job Cost Reports at appropriate level of profitability.
• Quality jobs completed on time within the budgeted hours.
• Customer Surveys demonstrate favorable remarks.
• Equipment Inspections show that maintenance program is followed.
• Equipment is maintained at appropriate intervals and kept in good working order.
• Crews work safety and efficiently in accordance with Company standards.
• Crew leaders work at a high level with an emphasis on accountability.
• Critical field best practices are understood by all team members and followed on a consistent basis.
• Employees are being developed in accordance with the appropriate HR processes.
• Payroll time keeping process is followed.

Skill Requirements:

• High School degree required. Associate or bachelor’s Degree desirable.
• 2-4 years of experience as a supervisor/manager with proven ability to train, nurture and develop employees and determine leadership skills in others. General knowledge of irrigation systems.
• Hold a Pesticide Certification 3A & 3C or better.
• General knowledge of irrigation systems.
• Excellent organizational skills and attention to detail, with the ability to schedule multiple projects, prioritize work and perform several tasks concurrently with ease and professionalism.
• Exceptional problem-solving skills.
• Ability to work independently with a high level of accountability and responsibility for all activities of self and team.
• Strong interpersonal and communication skills, with the ability to effectively communicate to all levels of leadership, team members and clients both verbally and written.
• Must be able to maintain confidentiality and trust when dealing with difficult, sensitive and confidential issues.
• Strong working knowledge of computers with proficiency in Microsoft Outlook, Word and Excel. Experience with Aspire a plus.
• Travel required between client work sites, as well as other operational sites. Occasional travel to facilitate training may also be required.
• Valid driver’s license with a reasonably clean record.

Physical Requirements:

 Key:

Rarely = less than 10%

Occasionally = up to 33%

Frequently = up to 66%

Continuously = 67% to 100%

 Activity:

R

O

F

C

Activity:

R

O

F

C

Standing

X

Seeing

X

Walking

X

Reading

 X

Sitting

 X

Reaching

X

Stooping

 X

Range of Motion

X

Kneeling

X

Hearing – Speech Range

X

Squatting

X

Depth Perception

 X

Body Twisting

 X

Color Vision

X

Crawling

X

Lifting

X

Sense of Touch

 X

Carrying

X

Manual Dexterity

 X

Pushing

 X

Speaking Clearly

X

Pulling

 X

Seeing Distant

X

Climbing Ladders

X

Climbing On/Off Truck

 X

Climbing Stairs

 X

Climbing Poles

X

Balancing

X

Gripping

 X

Lifting Up to 10 lbs.