Client Operations Manager Jobs in Cincinnati, OH

Job Category: Inspection

Requisition Number: BUSIN002945

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• Posted : August 7, 2026
• Full-Time
• Remote
• Salary : $105,000 USD per year

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Cincinnati, OH 3800 Red Bank Rd Cincinnati, OH 45227, USA

Cincinnati, OH 3800 Red Bank Rd Cincinnati, OH 45227, USA

Storti Quality - Business Development & Operations Manager

Compensation: $100-115K + Incentive Compensation

Location: Northeast United States (Travel Required)

We are proud to be an equal opportunity employer. Military veterans, transitioning service members, and military spouses are strongly encouraged to apply.

Storti Quality, a Certified Quality Auditor with more than 35 years of experience as a utility employee and quality consultant within the utility industry. Storti combines deep quality expertise with hands-on experience in utility construction, inspection oversight, and program delivery. This integration enables our clients to operate with greater accountability, visibility, and consistency across their field operations.

We support everything from daily field services to long-term program execution—providing qualified personnel, structured workflows, and digital field-capture systems that help utilities maintain traceable, defensible records throughout the project lifecycle.

Position Summary

Storti Quality is seeking a highly motivated Business Development & Operations Manager to support the continued expansion of our utility construction and infrastructure services throughout the Northeast. This individual will play a critical role in driving new business opportunities while ensuring successful operational execution of awarded projects.

The ideal candidate has a strong background in the utility contracting industry and understands both the commercial and operational aspects of delivering exceptional service. This position requires someone who can build lasting client relationships, identify new market opportunities, develop strategic growth initiatives, and oversee project execution to ensure safety, quality, and profitability.

Key Responsibilities:

Business Development

• Identify and pursue new business opportunities within the utility, energy, telecommunications, and infrastructure markets.
• Develop and maintain relationships with utility companies, municipalities, engineering firms, and general contractors.
• Generating and qualify leads through networking, industry events, referrals, and strategic outreach.
• Prepare proposals, presentations, pricing, and contract negotiations.
• Collaborate with executive leadership to develop regional growth strategies and market expansion plans.
• Monitor industry trends, competitive activity, and upcoming project opportunities.

Operations Leadership

• Provide operational oversight for projects throughout the Northeast region.
• Partner with project managers and field leadership to ensure projects are completed safely, on schedule, and within budget.
• Monitor project performance, financial results, staffing needs, and resource allocation.
• Ensure compliance with company policies, customer requirements, and safety regulations.
• Identify opportunities to improve operational efficiency and client satisfaction.

Client Relationship Management

• Serve as the primary point of contact for key clients throughout the project lifecycle.
• Conduct regular client meetings to review project performance and identify future opportunities.
• Resolve customer concerns quickly while maintaining strong long-term partnerships.
• Ensure exceptional customer service that leads to repeat business and referrals.

Qualifications

Required

• 7+ years of experience within the utility construction, utility services, or infrastructure industry.
• Proven experience in business development, operations management, or regional leadership.
• Strong understanding of utility operations, construction processes, and project management.
• Demonstrated success developing customer relationships and growing revenue.
• Strong financial and business acumen.
• Excellent leadership, communication, and negotiation skills.
• Ability to travel extensively throughout the Northeast.

Preferred

• Experience supporting electric, gas, water, or telecommunications utility projects.
• Existing relationships with utilities, municipalities, engineering firms, or infrastructure clients in the Northeast.
• Experience leading multiple projects or regional operations.
• Bachelor’s degree in business, Construction Management, Engineering, or a related field.
• Strategic Business Development
• Operational Leadership
• Client Relationship Management
• Project Management
• Contract Negotiation
• Problem Solving
• Communication & Presentation Skills

Success Measures

During the first 12 months, this individual will be expected to:

• Develop new client relationships throughout the Northeast.
• Successfully secure new project opportunities that support regional growth.
• Ensure operational excellence on active projects through strong leadership and collaboration.
• Improve customer satisfaction and client retention.
• Build scalable processes that support long-term expansion.
• Partner with executive leadership to establish Storti Quality Services as a trusted utility services provider throughout the region.

Why Join Storti Quality Services?

This is a unique opportunity to play a foundational role in the expansion of a growing organization. You'll have the autonomy to build relationships, shape regional operations, and directly influence the company's long-term success while working alongside an experienced leadership team committed to growth, safety, and exceptional client service.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.