Client Operations Manager Jobs in Andrews, TX (NOW HIRING)

At Onterris, we build careers grounded in purpose,responsibilityand real-world impact.

"For Planet and Progress" is our north star that guides everything we do. We believe environmental responsibility and human progress are interconnected,interwovenand international. Our scientists, engineers, field teams,consultantsand professionals collaborate across disciplines and geographies, guiding industries and governments, ensuring that communities and environments thrive.

When you join us,you'renot just forging acareer,you'rejoining a movement. A movement for better thinking, smartersolutionsand lasting impact.

Together, we will advance our way of life and protect the integrity of our environment every step of the way.

A Day in the Life

As an Operations Manager, you'll be responsible for the start-up and management of the day-to-day operations and growth for our new office in the Permian Basin. You will be responsible for the growing and managing the financial operations along with building a soil and groundwater remediation practice, including recruiting local personnel. The existing team includes a team of approximately 7 field technicians and will support local growth staffing as needed for various Onterris service line. The Operations Manager will support cross training field staff, while engaging with their own client contacts and working with other Onterris salespeople to develop the Permian Basin Market. It will also be the responsibility of the Operations Manager to ensure that profitable work is consistently produced by each service line in a safe, organized, cost-effective manner.

The compensation range for this role is $160,000 to $190,000, in addition to an annual bonus (12%), commensurate with experience, skills, and geographic location

To thrive in this role, you'll be comfortable taking ownership of the following responsibilities:

Operations Management

• Expected to work in the office environment mentoring and leading the Team on a daily basis.

• Develop, manage, and track cost center targets/objectives to ensure they are in line with the strategic growth plan and cost center budget.

• Develop/implement strategic plans to meet corporate Key Performance Indicators (KPIs).

• Create and foster an annual budget and track performance. Update your future reports on budgeting projections as changes occur and provide recommendations for changes/corrective action including bi-weekly, monthly, and quarterly forecasts.

• Manage the cost center backlog through completion of monthly project estimate to completes for the Permian Basin office and review of Salesforce pipeline.

• Responsible for the cost center overall P&L including targeted Net Service Revenue and targeted Net Labor Multiplier. Be able to trouble shoot and provide solutions when falling short of budget/forecast.

• Communicate project and staff workload to the RVP bi-weekly to support planning purposes.

• Schedule routine operations planning meetings with the local Team to discuss workload, forecast, and corporate initiatives as communicated by the Regional VP.

• Hire staff and procure any capital equipment based on marketing and financial projections through coordination with the Regional VP.

Functional Management of Staff

• Mentor the People Managers and monitor overall staff morale.

• Develop annual staff performance goals, monitor progress, and provide constructive feedback to improve performance.

• Work with People Managers and HR to develop corrective action plans for underperforming employees.

• Align with Practice Area Leaders and the local Team regarding their technical training and certification plans.

Client and Project Management

• Partner with Practice Area Leaders and the Sales Team to designate project managers for projects.

• Support Practice Area Leaders and Project Managers across all service lines to assign preferred project staffing and resolve any staffing conflicts and performance issues.

• Collaborate with your marketing team on proposal development and staffing with external entities to meet objectives.

• Support the marketing team in the development of project opportunities. This includes go/no go decisions, scoping, and resource allocation reviews.

• Align with the Marketing Team to understand the needs of other staff to support opportunity capture and proposal/cost development.

• Establish and meet a booked revenue goal to maintain the health of the Local office and Southeast Region.

• Maintain confidentiality at all times.

• Exercise safe work practices by following all safety rules and OSHA regulations, including attendance at all required safety training programs.

• Keep up-to-date and current on industry trends by completing formal training, reviewing professional publications, and attending professional workshops.

• Perform other duties as assigned.

Corporate Administration

• Partner with the Regional VP by attending bi-weekly Team meetings to present tactical and strategic initiatives, then recommend the changes to meet our short and long-range objectives. Work with the Practice Area Leaders to ensure we meet the corporate financial goals for the Local cost center.

• Partner with other business leaders in corporate admin, finance, HR, sales/marketing, safety, and IT to ensure that technical operations meet the company's goals.

• Embrace our company values and ensure that technical performance is consistent with projected corporate growth strategies and budget.

• Support and advocate all corporate policies, procedures, and goals.

• Communicate corrective action plans for issues relating to corporate policy and procedures to the shareholders and corporate leaders.

• Develop, manage, and then report the status of monthly, quarterly, and annual corporate KPIs.

• Complete special projects and initiatives as requested by the Regional VP/Operation Leadership Team.

Your Expertise and Skills

These requirements reflect the knowledge, skills and abilities that help you do your best work here.

• Ability to travel up to 25%

• Bachelor's Degree in Business, Chemistry, Engineering, Geology, Environmental Science, or a related discipline from an accredited university or an equivalent combination of education, training, and experience.

• 10 years of project/program management experience with a preference that 8 of those years were in a people manager position monitoring an office profit and loss (P&L).

• Experience/exposure to working within a professional consulting, team-oriented environment and experience performing client management, project management, and staff management. Additional preference for working in environmental consulting.

• Excellent strategic planning skills, skilled in the management of change and related communication.

• Be a visionary, with creativity and open-mindedness.

• Use your transformational leadership style to encourage others to seek innovative approaches to addressing problems as well as opportunities.

• Demand the highest quality outcomes, maintain standards, and pay attention to detail.

• Be comfortable working in a dynamic environment. Manage your time and demonstrate the ability to succeed under stress.

• Prowess to effectively communicate with all levels of the organization.

• Ability to maintain and apply a broad understanding of financial management principles and business acumen and review/evaluation of cost center P&L.

• The work environment will vary greatly depending on the nature of assigned tasks. The position will involve local travel as needed.

Work Environment and Physical Requirements (Optional to Include)

The physical and environmental requirements below reflect what's typically needed to perform the essential functions of this role safely and effectively. We may provide reasonable accommodations for qualified individuals with disabilities, consistent with applicable law, to support performance of the essential functions.

• Sitting, standing, and walking

• Works in an office environment when not deployed on an emergency response

• Often works outdoors and may be exposed to hot and cold environments and extreme weather conditions, including sunlit, rainy and windy conditions

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Onterris is a leading global environmental solutions company partnering with organizations to solve complex challenges where environmental pressures, regulatory expectations and operational risks intersect. Guided by our mission to advance the way of life without compromising the integrity of our environment, we believe environmental responsibility and human progress are fundamentally connected. Our scientists, engineers, field teams and consultants apply systems thinking that unites science, data and practical expertise to deliver solutions that strengthen our clients' resilience, mitigate risk and protect the air, water and soil that sustain communities, while uncovering responsible paths forward for planet and progress. For more information, visit www.onterris.com.

We are an equal opportunity employer and encourage applications from people of all backgrounds. We acknowledge that these experiences and perspectives help to enrich our teams and contribute to our ongoing success. We are committed to providing access and reasonable accommodation in our employment for all applicants. For US residents, click here to learn more.