Client Operations Coordinator Jobs in Tennessee (NOW HIRING)

Ingram Content Group (ICG) is hiring for a Human Resources Coordinator to contribute to our Manufacturing team in LaVergne, TN just outside Nashville.

This individual will report to the HR Manager, providing general support and administration for several functions including staffing activities, benefits, HRIS, compensation, employee relations, and leaves of absence to include FMLA.  The HR Coordinator will communicate with and answer routine questions from client group managers and associates based on knowledge of overall HR guidelines, policies and programs.  In addition, they will manage multiple priorities, producing accurate work in a professional environment subject to frequent interruptions.  The ideal candidate will be passionate about customer service, demonstrate strong detail orientation, have superior organizational skills and consistent follow-through along with curiosity about process improvement and efficiency.

At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram's business helps publishers discover more ways to sell content in markets across the globe.  Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business. 

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways.  If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can't wait to meet you!

Required Qualifications:

• High school diploma
• 2 years' experience in an HR function OR 3 years' experience in an administrative function

Preferred Skills:

• Bachelor's degree
• MS Excel proficiency (able to create reporting, extract data, conduct V lookup)
• Experience with HR systems (UKG, PeopleSoft, Smart Recruiters ATS, DocuSign)
• Working knowledge of LOA process from beginning to end, including application of the FMLA, Disability insurance, and other federally mandated programs.
• Ability to effectively prioritize and solve problems
• Strong critical thinking skills
• Ability to develop effective interpersonal working relationships across the business landscape

Key Responsibilities:

• Creates associates' files and ensures recordkeeping is aligned with Company and state and federal law
• Supports onboarding of new associates, to include facilitation of new hire orientation and ensures associates are off-boarded timely
• Serves as a resource for benefit-related questions and partners with the corporate benefits team, as appropriate
• Coordinates annual open enrollment process, biometrics, and wellness initiatives
• Coordinates administration of all changes to associate records in the HRIS, Peoplesoft
• Has responsibility for the coordination and record-keeping associated with FMLA, Workers Compensation, STD, personal leaves of absences, and UKG coding; serving as primary point of contact when appropriate. 
• Escalates complex associate relations issues to ensure company-wide practices remain consistent
• Liaises with Corporate partners and third-party administrator for Short Term Disability claims
• Assists the HR Manager and HR Generalist in promoting effective employee relations programs, both directly (through one-on-one contact with associates) and indirectly (through members of management team) using established program guidelines
• Responds promptly to customer's needs and concerns
• Looks for opportunities to identify improvements to processes to gain efficiencies and enhance customer service
• Participates in the implementation of approved process changes for the HR function and monitors/reports on results as required
• Provides input and support for various HR initiatives

Hiring Salary Range: $22.17/hr - $27.48/hr. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to:  the applicant's education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 10 vacation days & 10 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code

The world is reading, and Ingram Content Group ("Ingram") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish