Client Operations Associate Jobs in Raleigh, NC (NOW HIRING)

Who Is AdvisorEngine:
We believe that the future of financial advice is personal, scientific and beautiful these three ideals drive everything that we do.
AdvisorEngine is a leading wealth management fintech platform that creates a unified experience across financial advisors, investors, and business management personnel. Our wealth management platform enables financial advisors to deliver an engaging, personalized client experience and to operate at scale through smart automation.
Our team is made up of designers, enterprise technologists, data scientists, futurists, and business builders. We are based in NYC and Raleigh, NC. If you love data and are driven to create the future of financial advice, we'd love to hear from you.

About this role:

The Investment Operations professional is responsible for supporting all operational aspects of our TAMP investment management services, including trade execution, monitoring portfolios including drift and fee billing. This role ensures the smooth functioning of daily workflows, maintains data integrity, and collaborates with trading teams, custodians, and internal teams to provide accurate and timely information. The ideal candidate has a strong attention to detail, excellent organizational skills, and a working knowledge of operational best practices within financial services.

Responsibilities:

Portfolio Rebalancing and Trade Execution Monitoring

• Monitor trade execution across multiple asset classes (e.g., equities, fixed income, mutual funds).
• Monitor daily portfolio rebalancing occurs on a timely basis
• Coordinate with advisors, trading team and custodians to facilitate on-time, accurate portfolio rebalancing trade execution.

Account Reconciliation

• Ensure data reconciliation occurs in a timely and consistent manner.
• Ensure the resolution of discrepancies occurs in a timely manner, and escalate issues when necessary.

Performance Reporting

• Overseeing regular production of performance reports and ensuring report packages and libraries are maintained.
• Independently manage resolution of all incoming investor performance questions and analysis requests achieving service quality and SLAs
• Auditing the quality and integrity of data to ensure the accuracy of all reporting outputs and applying industry standards/best practices.
• Collaborate with Product and Technology teams to develop performance reporting capabilities, ensure data quality of reports, and resolve all open external reporting issues
• Designing and creating user-friendly standard and ad-hoc reports using report builder tools to assist clients to deliver reports that meet their business needs.

Data Management & Integrity

• Ensure accurate records of transactions, positions and valuations in the portfolio management system.
• Conduct routine audits and checks to verify that reports match EOD positions and trades.

Billing Support & Processing

• Ensure the timely and accurate processing of sub-manager and program fees as well as advisory fees on behalf of advisors.

Operational Efficiency & Process Improvement

• Identify opportunities to streamline workflows and reduce operational risk.
• Collaborate with cross-functional teams to design, document and implement new operational procedures or system enhancements.

Compliance & Regulatory Coordination

• Adhere to internal controls, policies, and procedures to meet firm and regulatory requirements.
• Participate in internal and external audits, providing documentation and explanations as needed.

Client & Advisor Support

• Act as a liaison between the rebalancing and trading team, advisors, custodians, and internal departments for operational matters.
• Provide clear and timely responses to inquiries related to portfolio rebalancing, trades, account balances, and reconciliation.

Risk Management

• Monitor and report any potential operational risks or errors, taking proactive steps to mitigate issues.
• Maintain a thorough understanding of industry best practices to ensure adherence to risk guidelines.

Required Skills & Experience:

Educational Background

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• An advanced degree or professional certification (examples include CIPM) is a plus.

Financial Services & Operations Knowledge

• 4+ years of experience in investment operations, trade support, or a similar role within financial services.
• Working knowledge of handling third party performance systems that utilize transaction-level information, including hands-on experience with maintenance, troubleshooting, reporting, and analysis of such systems.

• Familiarity with various asset classes, trade lifecycles, and settlement processes.

Systems & Technical Proficiency

• Hands-on experience with portfolio management systems and TAMP investment services
• Proficient in Google Sheets and Excel with capabilities of handling large data sets for monitoring, reconciliation and reporting.

Analytical & Problem-Solving Abilities

• Strong attention to detail, with the ability to identify discrepancies and resolve issues quickly.
• Capable of interpreting operational data, analyzing trends, and recommending process improvements.

Communication & Collaboration

• Excellent verbal and written communication skills, able to explain operational processes to internal and external stakeholders.
• Team-oriented mindset with a demonstrated ability to collaborate effectively across departments.

Regulatory & Compliance Awareness

• Understanding of relevant SEC and other regulatory requirements for investment operations.
• Experience supporting audits and maintaining documentation for compliance purposes.

Organizational & Time Management Skills

• Ability to manage multiple tasks and deadlines in a fast-paced, deadline-driven environment.
• Self-motivated and proactive in identifying operational challenges and proposing solutions.