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Client Operations Associate Jobs in Orlando, FL (NOW HIRING)

Operations Associate Type: Full Time Salary: $50,000-55,000 What We're Looking For... We are ... Client Onboarding and Support Conduct welcome calls to all new clients, introducing yourself as the ...

Operations Associate Type: Full Time Salary: $50,000-55,000 What We're Looking For... We are ... Client Onboarding and Support Conduct welcome calls to all new clients, introducing yourself as the ...

We are seeking a team-oriented Operations Associate/Installation Coordinator for our growing branch ... Client Onboarding and Support Conduct welcome calls to all new clients, introducing yourself as the ...

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Client Operations Associate information

See Orlando, FL salary details

$10

$24

$49

How much do client operations associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for client operations associate in Orlando, FL is $24.50, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $28.27 per hour, depending on experience, location, and employer.

What does a client operations associate do?

A Client Operations Associate is responsible for supporting the day-to-day activities related to client accounts, ensuring smooth operations and high-quality service. Their tasks typically include onboarding new clients, processing transactions, resolving client inquiries, and maintaining accurate records. They act as a liaison between clients and internal teams to address issues and optimize client experiences. This role requires strong organizational skills, attention to detail, and effective communication abilities.

What are the key skills and qualifications needed to thrive as a client operations associate?

To thrive as a Client Operations Associate, you need strong analytical abilities, attention to detail, and a background in business, finance, or a related field. Familiarity with CRM systems, data management tools, and proficiency in Microsoft Excel are commonly required, while certifications in project management or operations can be advantageous. Excellent communication, organizational skills, and a client-focused mindset help build strong relationships and ensure smooth operations. These skills are critical for efficiently managing client accounts, resolving issues, and supporting overall business objectives.

How does a client operations associate typically collaborate with other departments within a company?

Client Operations Associates often serve as a bridge between the client and internal teams such as sales, account management, and finance. They coordinate with these departments to ensure client requirements are met, resolve operational issues, and streamline onboarding or account changes. Strong communication and organizational skills are essential, as the role involves tracking progress, relaying feedback, and helping to maintain high levels of client satisfaction by facilitating smooth internal workflows.

What is the difference between Client Operations Associate vs Client Services Coordinator?

AspectClient Operations AssociateClient Services Coordinator
Required CredentialsTypically a bachelor's degree, relevant certifications (e.g., CRM tools)Similar educational background, often with customer service certifications
Work EnvironmentCorporate offices, financial firms, consulting companiesFinancial institutions, marketing agencies, client-facing departments
Employer & Industry UsageUsed in finance, consulting, tech sectorsCommon in finance, marketing, and service industries
Search & Comparison IntentPeople comparing operational roles focused on client management and backend processesIndividuals looking for client-facing roles emphasizing service and support

The main difference is that a Client Operations Associate focuses on managing internal processes, data, and backend operations to support client accounts, while a Client Services Coordinator emphasizes direct client interaction, support, and service delivery. Both roles require strong communication skills and industry knowledge, but their primary focus areas differ.

What is a client operations associate?

A client operations associate is responsible for managing client accounts, ensuring smooth service delivery, and supporting client needs. They often handle communication, data management, and coordinate with internal teams using tools like CRM software to maintain client satisfaction and operational efficiency.

What is the role of a client operations associate?

A client operations associate is responsible for managing client accounts, ensuring smooth communication, and supporting service delivery. They often handle onboarding, troubleshoot issues, and use tools like CRM systems to maintain accurate client data. Strong organizational and communication skills are essential for this role.

What are the most commonly searched types of Client Operations jobs in Orlando, FL?

The most popular types of Client Operations jobs in Orlando, FL are:

What cities near Orlando, FL are hiring for Client Operations Associate jobs?

Cities near Orlando, FL with the most Client Operations Associate job openings:

Infographic showing various Client Operations Associate job openings in Orlando, FL as of August 2026, with employment types broken down into 81% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $50,959 per year, or $24.5 per hour.

Brokerage Operations Associate I - ACATS

Alpaca

Lake Mary, FL โ€ข On-site

Full-time

This job post hasย expired today.ย Applications are no longer accepted.


Job description

Who We Are:

Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:

We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

Your Role:

You'll join Alpaca's Brokerage Operations team and own critical ACATS and non-ACATS transfer workflows across our B2B partner ecosystem. As Alpaca expands its self-clearing capabilities, you'll help build and operate the processes, controls, and tooling that support accurate and timely incoming and outgoing account transfers.

We're looking for someone who brings deep operational expertise in account transfers, thrives in a fast-paced and ever-evolving regulatory environment, and is excited to help build out our transfers function as we transition to self-clearing. Working collaboratively with internal and external partners, you'll play a key role in delivering accurate, timely, and compliant transfer processing while shaping the procedures and controls that support business continuity. The team is 100% distributed and remote.

Things You Get To Do:
  • Process daily incoming and outgoing ACATS within industry timelines, validating client information, contra accounts, and asset eligibility across the full transfer lifecycle
  • Process DTC / FOP (Free of Payment) transfers, ACATS Free Deliveries, Fail Reversals, and nonstandard transfer types (PTR, PTD, RCL, RCR, FRV, MFC, PTF)
  • Determine and execute appropriate rejection or exception-handling paths, documenting root cause and corrective action
  • Work directly with contra firms, transfer agents, and partner brokers to resolve rejects, reclaims, accelerations, documentation issues, and other transfer exceptions
  • Run mass account transfers and conversions, both internal and external
  • Partner with engineering to automate daily self-clearing workflows
  • Drive continuous operational improvement through root cause analysis, trend analysis, and updates to the control framework
  • Serve as the firm's Subject Matter Expert on transfers, acting as a referral point for policy-related queries
  • Prepare summary documentation for special projects and participate in cross-functional initiatives as assigned 
Who You Are (Must-Haves):
  • 2+ years of hands-on ACATS operations experience directly processing incoming and outgoing account transfers
  • Hands-on experience using ACATS/industry transfer platforms, with strong knowledge of the ACATS lifecycle, statuses, exceptions, and required processing timelines
  • Working knowledge of FINRA Rule 11870 and applicable NSCC/DTCC requirements
  • Experience identifying and resolving transfer rejects, documentation discrepancies, asset-eligibility issues, and other transfer exceptions
  • Working knowledge of U.S. broker-dealer back-office operations, including DTC settlements, FOP transfers, and Fund/SERV
  • Experience communicating directly with contra firms, custodians, transfer agents, or clearing firms to resolve transfer issues
  • Strong attention to detail and ability to operate independently under hard daily processing cutoffs
  • Ability to document procedures, identify root causes, and contribute to controls and process improvements
  • Ability to adapt to an evolving regulatory landscape and contribute to a self-clearing operational build-out, while embodying our tenets: Stay Curious, Have Empathy, Be Accountable
  • Possess the SIE and Series 99 (or higher securities license), or achieve a passing result on the Series 99 within the first 180 days of employment
Who You Might Be (Nice-to-Haves):
  • 5+ years of brokerage operations experience, particularly in ACATS, transfers, cashiering, or securities operations
  • Series 7 or other additional FINRA registration
  • Direct experience processing ACATS through the DTCC portal as a receiving or delivering firm
  • Experience supporting a broker-dealer self-clearing conversion or operational build-out
  • Experience with mass account transfers/conversions
  • Experience with ACATS-Fund/SERV, options, annuities, UITs, or non-ACATS transfer-agent workflows
  • Experience supporting API-driven, correspondent, or B2B brokerage models
How We Take Care of You:
  • Competitive Salary & Stock Options
  • Health Benefits
  • New Hire Home-Office Setup: One-time USD $500
  • Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

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