Client Operations Associate Jobs in North Carolina

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. ProSidian services focus on the broad spectrum of Enterprise Service Solutions for Risk Management | Compliance | Business Process | IT Effectiveness | Engineering | Environmental | Sustainability | and Human Capital.  With a reputation for its strong CONUS/OCONUS practice, we help forward-thinking clients solve problems and improve operations.

Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies.  Our solution-centric services are deployed across the enterprise, target drivers of economic profit (growth, margin, and efficiency), and are aligned at the intersections of assets, processes, policies, and people delivering value. See Link To ProSidian website at www.ProSidian.com

Launched by former Big 4 Management Consultants, our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes.  Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin, and efficiency), and are aligned at the intersections of assets, processes, policies, and people delivering value.

ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Environmental Management, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies.  Learn More About ProSidian Consulting at www.ProSidian.com

ProSidian Consulting seeks a Management and Operations Consulting Senior Associate to support and participate in team member initiatives design, development and delivery of client solutions for the Firm's Consulting Practice. The Senior Associate plays an integral role in successfully participate in the designing, planning and executing client engagements and building the firm's reputation for quality service. This includes researching, pursuing, and documenting possible business opportunities; supporting, participating, and contributing to our proposal development process; supporting the management of client relationships and deliverables; and developing teams while communicating with appropriate stakeholders. 

The Senior Associate is support the contribution to business development, client engagement management, thought leadership, market presence, and team-building/leadership of Management Consultants. ProSidian's business development initiatives include but are not limited to proposal writing, responding to requests for information/sources sought, client presentations and capabilities briefings, attending industry and client conferences and general meetings, and creating awareness of the firm.

This position will participate in identifying solutions to important client challenges/opportunities, support the production of results for engagement team deliverables and internal firm initiatives, drive change and impact client outcomes. The Senior Associate provides oversight and management of professional consultants to insure consistent, high quality service delivery in a cost effective manner for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. 

In this visible position you will use your skills to participate in all phases of the business development and management process. Reporting directly to the Managing Principal, you will be integral to the development and management of the firm and share revenues with potential equity stake based on future successes for strategic five (5) year goals and objectives.

Although daily activities may change and evolve, the following represents initial primary areas of activity: 15% Internal Operations Focus, 45% Business Dev Initiatives, 40% Client Service. Other responsibilities include, but are not limited to, working with other consultant practices and company business units, interfacing with contract On-Demand resources, and working with other Engagement Team Members (new employees, fellows, contractors, and collaborating partners) to develop or support business opportunities. 

• Industry Focus: Strategically diversified services offered by ProSidian Consulting for Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies.

Business Development: 

• Actively participate in business development activities, by coordinating and/or leading proposal or engagement teams while creating strong working relationships with clients.
• Participate in the development of a sales strategy that identifies targeted accounts, account planning, consulting service product packaging, proposal development, proposal delivery, and processes for closing the deal.
• Support the development of a strategic sales action plan which clearly demonstrates target goals and sales success and manage practice action plans to grow sales, create new service offerings and offer thought leadership to find solutions to important client challenges.
• Provide leadership to ensure consistent, high quality and cost effective service delivery.
• Support the contribution to conducting follow-up calls and visits as required for maximizing a strong close ratio.
• Leverage skills for and engage in activities as a Technical and Solution Architect for Leverage skills for and engage in activities as a Technical and Solution Architect for Proposal development, proposal requirements, proposal writing as part of managing our sales process
• Work with business development teams to close new sales opportunities.
• Any other Business Development responsibilities as required

Client Engagement Management:

• Participate in the build, development and maintenance of long-term relationships with clients at the C-Suite level.
• Conduct quantitative and qualitative analysis, including financial or business modeling, and coordinate and execute research, data collection, and analysis
• Support the creation of a services mix that demonstrates a high-level of professionalism and a clear understanding of a client's unique business needs.
• Develop and offer services that reflect an understanding of a client's unique business needs and offer client market specific solutions that are measurable.
• Develop, Implement and present solutions and recommendations
• Engagements will address a wide range of strategy and business issues that may include strategy sessions, strategic planning, and evaluation strategic client initiatives.
• Structuring and performing analysis, and conducting primary research, to uncover the insights that support our recommendations to clients
• Leverage skills for and engage in activities as a Technical and Solution Architect for Proposal development, proposal requirements, proposal writing as part of managing our sales process
• Any other Client Engagement Management responsibilities as required

Thought Leadership:

• Assist the firm in efforts to strengthen market presence such as bylining articles, speaking at key conferences, and publishing.
• Be an active participant within a team that provides thought leadership, project support artifacts and analytical concepts for use within the practice.
• Presenting at team and client meetings, and determining the most practical way to drive lasting results based on your insights
• Provide thought leadership to deepen and expand the firm's product offerings and client solutions.
• Researching and creating Frameworks to deliver solutions that solve problems and enhance client operations
• Support and contribute to the development of intellectual capital for the firm.  
• Any other Thought Leadership responsibilities as required

Personnel Management:

• Consultants will include a mix of independent contractors as well as employed subject matter experts as business needs dictate.
• Be self-led and refine the ability to be self-led and refine the ability to develop, coach and recruit talented consulting team members.
• Lead engagement teams on complex projects and develop junior team members
• Support the contribution to employee performance appraisals or annual contract employee reviews.
• Support the contribution to project management oversight, supervision, and leadership and building a team of consultants who deliver quality projects in consulting area.
• Any other Personnel Management responsibilities as required

Collaboration and Team Building:

• Assume ownership of projects while simultaneously leading a team.
• Comfortable reporting and working in a matrix organization.
• Delegate or accept delegation to promote client engagement opportunities and/or client relationships.
• Performs other duties as assigned.
• Supporting and leading business development initiatives and proposal writing
• Taking on stimulating challenges including corporate and business unit strategy, regulatory compliance initiatives; business process reviews, assessments, and improvement initiatives; organizational effectiveness and optimization, and training and talent management initiatives. 
• Any other Collaboration and Team Building responsibilities as required

Generally, Senior Associates/Senior Consultants have a BA or equivalent qualification, an MBA, and > 5-7 years' experience, with at least 50% in Management and Operations Consulting. Task and assignment lead; Performer of complex analysis; Contributor and co-pilot on engagement pursuits, Develops recommendations for clients; Develops deeper functional knowledge in ProSidian capability areas. 

Lead and direct data collection and analysis roles in structuring, performing analysis, conducting primary research, pursuing opportunities, and delivering engagements that uncover insights that support our recommendations to clients. Lead and direct team recommendations, engagement pursuits, and problem solving for clients. Enhances Management and Operations Consulting and functional skills.  

Senior Associates serve and support business development, client delivery, and operations initiatives. These professionals perform roles of solution and technical architects for new business development while also responding to new and current client needs, providing oversight on engagement operations, and managing client relationships. A successful Senior Associates level professional at ProSidian is able to oversee multiple engagements and multitask on internal operations and Engagement requirements for oversight and deliverable service quality.  

The Senior Associate level professionals that excel are comfortable in a small, dynamic, yet growing environment where Management and Operations Consulting entails multiple types of engagements and activities focused nationally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Initial focus is estimated at 45% business Dev Initiatives, 30% Client Service, and 25% Internal Operations and Engagement Support.

• Ability to work and lead others in ambiguous situations 
  
• Ability to effectively analyze and structure problems and service requirements based on the services we provide
• Ability to participate in the management of work streams that support of large, complex projects
• Results orientation/self-directed -- ability to drive change in unstructured environment 
• Strong interpersonal communication skills and ability to work well in teams
• Must have proficiency with various software applications including Microsoft Suite
• External, client-facing consulting experience
• Excellent written communication skills

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HIRING EXPECTATIONS/ POSITION SPECIFICATIONS

• Participates in the development and implementation of best practices and programs.
  
• Demonstrates commitment to excellence and service in dealing with all internal and external customers.  
• Offers best possible solutions while displaying best possible values.
• Participates in effective retention and recruitment strategies for the Practice.
• Elevates consulting services to a new standard of professionalism and sales contribution.
• Elevates the level of consulting to achieve further competitive advantage with speaking engagements, client case studies and on site evaluations.
• Establishes a sense of professionalism among the consulting staff to further elevate the standards of the Practice.
• Establishes, communicates and guides the accomplishment of relevant objectives, measurable goals, and performance standards to ensure effective, efficient and economical client outcomes.
• Fosters trust and support from the various constituents to position ProSidian Consulting as a trusted partner and the preferred quality provider in the market place.
• Supports and participates through influence in a matrix environment. Leadership is accomplished through a positive team approach, resulting in achievement of standards for all service lines.
• Supports initiatives to assess productivity and throughput to optimize resources.  
• Effectively participates in the establishment and guidelines for relevant objectives, measurable goals, and performance standards to ensure effective, efficient and economical client outcomes.
• Serves as a leader in performance improvement and best practices initiatives - encouraging 'best of the best' mindset.
• Works closely with members of senior management support stra...