Client Management Jobs in Chicago, IL (NOW HIRING)

Willis Towers Watson's Multinational Client Management team is an industry-leading brokerage team built to drive a more effective process and outcome for complex global insurance placements. By focusing best-in-class talent on our client's most complex risk issues, Willis Towers Watson can deliver risk solutions which optimize Total Cost of Risk. We are seeking a Global Specialist for our Multinational Client Management practice who will be responsible for assisting the broader client service and brokerage teams in the advisory, development, implementation and coordination of complex international programs. 

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

• Develop a deep understanding of the clients' business, strategic priorities, risk strategies, and risk management needs.

• Advise clients on global risk strategy, optimum program structure, and geographical nuances and regulations impacting their risk decisions.

• Package and present client risk exposures to insurer community to implement best coverage and program implementation.

• Design & negotiate non-US Casualty program placements; including coverage expertise and program service standards.

• Ability to complete a high volume of detailed work including certificates and policies accurately and efficiently. Must have strength in gathering, analyzing and tracking large scale data.

• Competency to build technical industry knowledge, establish an understanding of the international marketplace, and help the brokerage team evaluate clients' international exposures.

• Communicate with international network on service of global programs. Maintain primary ownership of communication flow between network, State-side brokerage team and the client.

• Review appropriate binding documentation and aide in development of quote comparison. Supervise invoicing process, coordinating delivery of documentation globally and monitor payments to avoid policy cancellation.

• Assume ownership of professional development, continuously seeking opportunities to broaden technical insurance expertise.

• Keep abreast of changing market conditions and informs team members and/or clients of major developments affecting various types of coverage.

• Maintain, execute and resolve open items lists on a variety of projects for assigned clients.

• Manage a Multinational Book of Business relative to the Multinational Client Management model: 

  • First point of contact and day-to-day management of solutions-based resolution and anticipation of client needs on Complex Corporate and Large & Complex clients; Secondary contact as directed by the primary or senior on Large & Complex as well as Jumbo level clients, managing open items, CSS oversite and day-to-day tasks touching both clients and markets. Will also be the secondary but senior point of contact on Corporate Basic or Corp Complex as a point of escalation, oversight, mentoring and training.  Estimated size of book 10-25 clients

The Requirements

• Broker's license preferred.

• Bachelor's Degree from an accredited college or university; international business or finance preferred

• Insurance industry experience by level: 3-10 years of experience

• Proficiency in Microsoft Office Suite with a strong command of Excel

• Proficiency in foreign language(s), a plus

• Qualified candidates will be those who demonstrate the following skills: effective verbal and written communication, time management and prioritization, strong attention to detail, customer service capabilities and commitment to personal growth

• Demonstrated proficiency in leveraging approved AI-enabled and digital tools to improve productivity, workflow efficiency, knowledge sharing, and client outcomes.

• Sound judgment in evaluating AI-generated outputs for accuracy, relevance, compliance, and business impact.

• Understanding of Responsible AI principles, including data privacy, information security, transparency, risk management, and ethical AI use.

• Commitment to continuous learning, emerging technologies, and AI adoption initiatives.

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation.

Compensation

The base salary compensation range being offered for this role is $90,000 - $130,000 USD per year.

This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)

• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). 

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets

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