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Client Management Jobs in New York (NOW HIRING)

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Client Management Intern

Englewood Cliffs, NJ · On-site

$20 - $23/hr

The Client Management Team is responsible for developing long-term success with our clients by fostering meaningful relationships. As an Account Management Intern, you'll primarily support our Client ...

Curinos Inc

Client Value Manager

Manhattan, NY · On-site

By collaborating across Client Management, Client Success, Technical Success, Product, Advisory, and Commercial teams, CVMs translate insights into outcomes--driving executive recognition, deepening ...

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Client Management information

See New York salary details

$65.1K

$76.6K

$85.9K

How much do client management jobs pay per year?

As of Sep 2, 2026, the average yearly pay for client management in New York is $76,582.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,100.00 and $82,100.00 per year, depending on experience, location, and employer.

What is client management?

Client management refers to the processes and strategies used by businesses or professionals to build, maintain, and grow relationships with their clients. This role involves understanding client needs, providing excellent service, addressing concerns, and ensuring client satisfaction to foster long-term partnerships. Effective client management can lead to increased loyalty, repeat business, and valuable referrals. It often includes activities like regular communication, account management, and problem-solving to meet both client and company goals.

What are the key skills and qualifications needed to thrive in client management, and why are they important?

To thrive in Client Management, you need strong relationship-building abilities, strategic thinking, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM software, data analysis tools, and project management systems is typically required. Exceptional communication, problem-solving, and negotiation skills help professionals stand out in this role. These skills ensure effective client retention, satisfaction, and business growth in a competitive marketplace.

What are some common challenges faced in a client management role, and how can I effectively address them?

One of the most common challenges in client management is balancing multiple client expectations and priorities while ensuring clear communication and timely delivery. You may also encounter situations where clients have shifting needs or unforeseen issues arise. To address these challenges effectively, it's important to set transparent expectations early, maintain proactive communication, and collaborate closely with internal teams. Building strong relationships and demonstrating reliability helps foster trust, making it easier to navigate occasional setbacks or changes in project scope.

What is the difference between Client Management vs Customer Service Representative?

AspectClient ManagementCustomer Service Representative
CredentialsRelevant experience, certifications in account management or salesCustomer service training, communication skills
Work EnvironmentBusiness settings, client meetings, account oversightCall centers, retail, support desks
Employer & IndustryConsulting firms, financial services, B2B companiesRetail, telecom, hospitality
Search & Comparison IntentManaging client relationships, account growthHandling customer inquiries, issue resolution

While both roles involve interaction with clients or customers, Client Management focuses on building long-term relationships and managing accounts, often in a B2B context. Customer Service Representatives primarily address immediate customer needs and resolve issues, typically in a retail or support environment. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Client Management jobs in New York?

The most popular types of Client Management jobs in New York are:

What are popular job titles related to Client Management jobs in New York?

For Client Management jobs in New York, the most frequently searched job titles are:

What job categories do people searching Client Management jobs in New York look for?

The top searched job categories for Client Management jobs in New York are:

Client Management jobs near you
Infographic showing various Client Management job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $76,582 per year, or $36.8 per hour.

Director, Client Management

Publicis Groupe Holdings B.V

Manhattan, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Publicis Groupe rating

6.1

Company rating: 6.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

38th of 52 rated marketing agency

Job description

Company description
Recognized as Social Media/Influencer Agency of the Year, and as the annual partner for Forbes Top Creators List, Influential sits at the center of culture and the creator economy.
Through our platform Captiv8, the industry's #1 ranked influencer marketing platform, we combine deep API integrations, advanced AI, and machine learning with human expertise to connect brands with a network of more than 15 million creators worldwide.
Our work powers award-winning campaigns across Meta, Snap, TikTok, YouTube, and more, partnering with Fortune 500 companies and global organizations to deliver impact across retail foot traffic, in-store sales, online conversions, and TV tune-in.
At Influential, you'll work with a fast-moving, high-performance team solving complex problems and shaping the future of marketing. You'll build, grow, and make an impact alongside top talent, leading brands, and the world's most influential creators.
Ready to join us?
Overview
The Director, Client Management is responsible for leading campaign activation for Influential's Publicis Groupe clients. The Director plays a critical role in operationalizing Influential's ways of working, supporting client satisfaction, and identifying opportunities for account expansion. Success in this role requires strong organizational skills, client-facing confidence, and the ability to manage multiple stakeholders in a fast-moving, matrixed environment.
Responsibilities
Client & Agency Management
  • Partner with the VP, Client Management and SVP, Client Management on day-to-day client and agency communications for assigned accounts, building trusted relationships
  • Maintain strong knowledge of assigned agencies and clients
  • Support and contribute to client reviews, QBRs, and milestone campaign presentations in partnership with VP, Client Management and SVP, Client Management
  • Identify and proactively address client challenges, escalating risks and issues to the Vice President as needed

Execution & Operational Excellence
  • Own campaign delivery to ensure programs are executed flawlessly, on time, and aligned with client objectives
  • Manage campaign timeline with precision, using appropriate tools and resources such as Monday.com, etc.
  • Partner with Influential team members including strategy & analytics, performance media, creator, creative and other capabilities necessary for each campaign
  • Ensure consistent adoption of Influential client management processes, tools, and ways of working
  • Coordinate monthly billing reconciliation in partnership with VP and SVP

Growth & Collaboration
  • Support account growth, scope expansions, and renewal opportunities in partnership with VP and SVP
  • Support identification of incremental opportunities within existing accounts
  • Collaborate with Commercial Operations peers to support profitability tracking and financial health of assigned accounts

Performance & Client Success
  • Manage campaign performance objectives across initiatives and ensure program goals are met or exceeded
  • Identify campaign optimization recommendations and present to clients in partnership with VP
  • Support client satisfaction by ensuring high-quality outputs, clear communication, and consistent follow-through

Team Leadership & Development
  • Lead and mentor Client Management junior team members including ADs, Managers, Specialists and Associates
  • Support team development in client correspondence, meeting composure, time management, and interpersonal skills
  • Attend Client Management Department meetings and cross-functional collaboration forums
  • Lead by example, professional appearance and presence including on camera in all meetings internal and external

Industry & Professional Growth
  • Actively seek out at least 3 opportunities to educate and inform on influencer marketing trends, creator economy industry, and relevant client verticals
  • Participate in client and internal meetings as needed, including occasional travel

Qualifications
  • 7-9 years of experience in client management, account management, or agency roles within media, marketing, or influencer ecosystems
  • Proven experience managing client accounts and cross-functional teams
  • Strong understanding of influencer marketing, branded content, and performance-driven campaigns
  • Excellent communication, organizational, and stakeholder management skills
  • Ability to manage multiple priorities with attention to detail, resilience, and professionalism

Additional information
Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.
Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMTTACompliance@publicis.com.
All your information will be kept confidential according to EEO guidelines.
Compensation Range: USD $120,000.00 - USD $160,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 10/7/2026.

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