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Director Implementation Services Jobs in New York

Neara

Director, Customer Implementation

New York, NY · On-site

$200K - $220K/yr

Proven experience as a Director/Head of Implementation, Delivery, Professional Services, or as a Project Leader/Manager within a top-tier management or technology consulting firm. * Track record of ...

DualEntry

Implementation Manager/Director

Manhattan, NY · On-site

$200 - $280/hr

Deep understanding of ERP systems, finance workflows, and implementation best practices * You're a customer-service extraordinaire who loves solving complex problems * You thrive in fast-moving ...

DualEntry

Implementation Manager/Director

New York, NY · On-site

$200K - $280K/yr

Deep understanding of ERP systems, finance workflows, and implementation best practices * You're a customer-service extraordinaire who loves solving complex problems * You thrive in fast-moving ...

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Director Implementation Services information

What does a director of implementation services do?

A Director of Implementation Services oversees the planning, coordination, and execution of projects that deliver products or services to clients. They manage teams responsible for onboarding new customers, ensuring solutions are tailored to client needs, and that implementations are completed on time and within budget. This role often requires collaborating with sales, product, and support teams to ensure a seamless transition from sale to operational use. Their main goal is to ensure client satisfaction and drive the successful adoption of company solutions.

What are the key skills and qualifications needed to thrive as a director of implementation services?

To excel as a Director of Implementation Services, you need extensive project management experience, a background in business or technology, and a proven track record leading cross-functional teams. Familiarity with project management tools (such as Jira or Asana), CRM systems, and methodologies like Agile or Six Sigma is highly beneficial. Strong leadership, communication, and problem-solving skills help drive client satisfaction and effective team coordination. These competencies ensure seamless implementation of solutions, successful client outcomes, and organizational growth.

How does a director of implementation services typically collaborate with cross-functional teams during large-scale client deployments?

A Director of Implementation Services plays a pivotal role in coordinating efforts across departments such as sales, product development, customer support, and project management to ensure successful client onboarding and solution deployment. They facilitate regular meetings, establish clear communication channels, and define project milestones to align all stakeholders on goals and timelines. This collaborative approach helps to anticipate potential challenges, resolve resource conflicts, and ensure that client requirements are consistently met. Effective collaboration is essential for delivering seamless implementations and maintaining high client satisfaction.

What is the difference between Director Implementation Services vs Implementation Manager?

AspectDirector Implementation ServicesImplementation Manager
CredentialsTypically requires a bachelor’s degree, extensive experience, and sometimes certifications like PMPUsually requires a bachelor’s degree and relevant project management experience
Work EnvironmentOversees multiple projects and teams, strategic planningManages specific projects, coordinates teams, and ensures project delivery
Employer & Industry UsageCommon in large organizations, consulting firms, and tech companiesFound in various industries, including IT, healthcare, and finance

The main difference is that the Director Implementation Services focuses on strategic oversight and leadership across multiple projects, while the Implementation Manager handles day-to-day project execution and team coordination.

What are the most commonly searched types of Implementation Services jobs in New York?

The most popular types of Implementation Services jobs in New York are:

What are popular job titles related to Director Implementation Services jobs in New York?

For Director Implementation Services jobs in New York, the most frequently searched job titles are:

What job categories do people searching Director Implementation Services jobs in New York look for?

The top searched job categories for Director Implementation Services jobs in New York are:

What cities in New York are hiring for Director Implementation Services jobs?

Cities in New York with the most Director Implementation Services job openings:

Director Implementation Services jobs near you
Infographic showing various Director Implementation Services job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Director, Implementation Services

Faro-Health-Inc.

Manhattan, NY • On-site

$200 - $225/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Key responsibilities

  • Lead end-to-end technical implementation of Faro across customer environments, including configuration, integrations, and workflows.

  • Own infrastructure setup with customer IT and Faro DevOps, including environments, SSO/SAML, identity provider configuration, user access, service accounts, and APIs.

  • Define, configure, validate, and troubleshoot JSON-based data mappings and develop custom AI prompts to support data ingestion and protocol workflows.

Job description

About Faro

Faro aims to improve lives by helping life sciences companies design optimal clinical trials. Our AI-powered software platform optimizes and orchestrates complex clinical development by providing powerful insights into trial design and outcomes. Faro empowers researchers to design more intelligent trials, reduce development costs, and accelerate milestones with better patient experiences.

Faro is a mission-driven company seeking world-class people who share our passion for improving drug availability and patient outcomes through better clinical trial design. We pride ourselves on a vibrant, inclusive, and growth mindset-oriented culture. Faro offers competitive compensation and benefits, generous vacation and parental leave, flexible working hours, and remote-friendly ways of working. Remote employees work from home and travel periodically for in-person collaboration and team events.

The Opportunity

Faro is looking for a Director, Implementation Services to lead the technical implementation of our platform across customer environments. This role sits at the intersection of customer delivery, infrastructure, data integration, and AI configuration, and is responsible for ensuring each customer can securely connect, configure, and operationalize Faro within its existing technology ecosystem.

The role has three core areas of technical ownership: (1) customer infrastructure setup, including SSO, identity provider configuration, service accounts, and API integrations; (2) mapping customer and third-party data fields to Faro’s structured data model using JSON-based configurations; and (3) developing and refining custom AI prompts that support document ingestion and protocol authoring workflows.

This is a hands-on leadership role for someone who is equally comfortable working with customer IT teams, troubleshooting technical implementation issues, translating data requirements into configuration, and building repeatable delivery approaches. You will partner closely with Faro DevOps, Product, and Engineering while owning the customer-side implementation from technical discovery through go-live.

What You’ll Do

  • Lead end-to-end technical implementation of Faro across customer environments, translating requirements into secure, scalable configurations, integrations, and workflows.
  • Own infrastructure setup with customer IT and Faro DevOps, including environments, SSO/SAML and identity provider configuration, user access, service accounts, APIs, and other technical prerequisites for go-live.
  • Scope, coordinate, and troubleshoot API integrations and system connections, working across customer IT, DevOps, Product, and Engineering to resolve issues and keep implementations moving.
  • Define, configure, validate, and troubleshoot JSON-based field mappings that connect customer and third-party data to Faro’s structured data model and downstream systems.
  • Develop, test, and refine custom AI prompts that support customer-specific data ingestion and protocol authoring workflows, including extracting, classifying, transforming, and structuring clinical content.
  • Translate customer requirements into practical technical solutions, including configuration changes, scripts, workflow adaptations, data transformations, and third-party connections.
  • Build repeatable implementation playbooks, standards, and processes that improve consistency and time-to-value as Faro scales.
  • Manage a Project Manager responsible for implementation timelines and deliverables, and partner closely with Customer Strategy, Solutions Onboarding, Product Experience, Product, DevOps, and Engineering.

About You

  • 8+ years in Professional Services, Solutions Architecture, Technical Implementation, Integration Services, or a similar customer-facing technical SaaS role.
  • Strong hands-on experience with enterprise SaaS infrastructure, including SSO/SAML, identity providers, APIs, authentication, service accounts, and customer system integrations.
  • Experience configuring and troubleshooting structured data mappings using JSON or similar formats, with a strong understanding of how data moves between systems.
  • Experience developing or iterating AI prompts or rules-based logic for data ingestion, content transformation, or workflow automation.
  • Able to work directly with customer IT and technical teams while translating technical concepts for non-technical stakeholders.
  • Strong problem solver who can troubleshoot across infrastructure, integrations, data, and application configuration while also building scalable processes.
  • Based on the U.S. East Coast, with preference for candidates in Massachusetts, Connecticut, New York, Pennsylvania, or North Carolina; able to travel up to 30%

Nice to Have

  • Experience in life sciences, clinical development, or another regulated enterprise software environment.
  • Familiarity with clinical data, structured data standards, or protocol design workflows.
  • Experience building or scaling an Implementation, Professional Services, or Technical Services function and/or deeper experience with generative AI workflows.

Salary

  • Salary range for this position is $200,000 to $225,000
  • Salary listed reflects the base salary only and does not include other elements of total compensation
  • Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training
  • In addition to the position’s salary, equity will be a major component of the total compensation for this position.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic)
  • Short Term and Long Term Disability
  • Paid Time Off (Flexible Vacation Policy; Paid Sick & Public Holidays Observed)
  • Training & Development Reimbursement
  • Hybrid Work Environment
  • Peer-to-peer bonus program
  • Company/department outings and events
  • Stock Option Plan
  • Office On-Premises Amenities; gym, restaurant tenant discount, Padel Nine
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