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Client Intake Manager Jobs in Illinois (NOW HIRING)

UCAN

Centralized Intake Coordinator/Specialist

Chicago, IL · On-site

$17.50 - $24/hr

... management during weekly intake meetings. • In consultation with treatment teams and external ... for client transitions. * Receive and review referral packets and supporting documentation (e.g ...

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Client Intake Manager information

How does a Client Intake Manager typically collaborate with other departments during the onboarding process?

A Client Intake Manager works closely with various teams, such as sales, legal, and customer service, to ensure a seamless onboarding experience for new clients. They coordinate the collection of necessary documentation, clarify client requirements, and address any concerns that may arise during the intake process. Effective communication and strong organizational skills are essential, as the role often requires managing multiple stakeholders and maintaining up-to-date records to facilitate smooth handoffs between departments.

What are the key skills and qualifications needed to thrive as a Client Intake Manager, and why are they important?

To thrive as a Client Intake Manager, you need strong organizational abilities, attention to detail, and experience with client onboarding or case management, often backed by a degree in business, social work, or a related field. Familiarity with customer relationship management (CRM) software, case management systems, and data entry tools is typically required. Exceptional interpersonal communication, problem-solving, and multitasking skills help you build rapport and handle sensitive client information effectively. These competencies ensure smooth client onboarding, enhance client satisfaction, and support organizational efficiency in managing workflows.

What does a Client Intake Manager do?

A Client Intake Manager oversees the process of welcoming and onboarding new clients into a business or organization. Their responsibilities include gathering essential client information, assessing client needs, ensuring all necessary documentation is completed, and coordinating with different departments to facilitate a smooth start for new clients. They play a critical role in ensuring clients have a positive initial experience and that all compliance and regulatory requirements are met. This position often requires strong organizational, communication, and problem-solving skills.
What are the most commonly searched types of Client Intake jobs in Illinois? The most popular types of Client Intake jobs in Illinois are:
What cities in Illinois are hiring for Client Intake Manager jobs? Cities in Illinois with the most Client Intake Manager job openings:
Client Intake Manager jobs near you
Infographic showing various Client Intake Manager job openings in Illinois as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Centralized Intake Coordinator/Specialist

Centralized Intake Coordinator/Specialist

UCAN

Chicago, IL • On-site

$17.50 - $24/hr

Other

Posted 8 days ago

Job description

Description
Centralized Intake Coordinator/Specialist
Modification may be made upon final selection
Position Summary-
The Centralized Intake Coordinator is UCAN's primary point of contact for placement and service referrals from the Illinois Department of Children and Family Services (DCFS) - including the Centralized Matching Team (CMT), Clinical Intervention for Placement Preservation (CIPP), and placement/emergency teams - as well as other referral sources. The Coordinator receives, screens, and triages incoming referrals; matches the needs of children, youth, and families to current openings across UCAN's program hubs; and partners with program intake specialists to coordinate admission once a match is identified. This role maintains real-time visibility into vacancy and capacity across UCAN's continuum of care and serves as the connective point between referring agencies and UCAN programs.
Essential Duties & Responsibilities
  • Serve as the single, centralized point of intake for DCFS and external referrals, ensuring prompt acceptance/deflection decisions within required timeframes (typically within two business days).
  • Screens all incoming calls and referral packets for the foster care Program, including emergency referrals.

• Conducts intake interview and Completes intake reviews and presents to management during weekly intake meetings.
• In consultation with treatment teams and external parties as needed, makes recommendations to management regarding intake.
• Arranges pre-placement interviews for referrals that are being considered.
• Is available for initial placement visit in the home.
• Conducts all follow-up on all referrals until admission, including both internal and external communication.
• Completes all required intake and consent forms at admission.
• Liaison to DCFS Deputy Director's Office as regards to referrals and openings.
• Explores and participates in identifying and recruiting new referral sources.
• Participates in residential program staffing for client transitions.
  • Receive and review referral packets and supporting documentation (e.g., CFS 1452 series, clinical assessments, case history) for completeness, accuracy, and eligibility.
  • Screen and triage referrals against program eligibility, level of care, licensing requirements, and current capacity across UCAN's program hubs (foster care, residential/therapeutic youth home, transitional and independent living, therapeutic day school, counseling, and teen parenting services).
  • Match children, youth, and families to appropriate vacancies based on clinical and behavioral needs, level of care, geography, demographics, and availability.
  • Maintain and continuously update a centralized vacancy and capacity tracker across all program hubs so placement decisions reflect real-time openings.
  • Communicate acceptance, deflection, or hold decisions to referring caseworkers and supervisors, and document the rationale and outcome for each referral.
  • Hand off matched referrals to the appropriate program intake specialist and coordinate the logistics of admission, scheduling, and placement.
  • Track and report referral pipeline metrics - volume, source, acceptance and deflection rates, and time-to-placement - and surface trends and capacity gaps to leadership.
  • Build and maintain strong working relationships with DCFS staff (CMT, CIPP, permanency and placement teams) and other referral partners.
  • Ensure all intake activity complies with DCFS rules and procedures, licensing standards, confidentiality requirements (HIPAA), and UCAN policy.
  • Maintain accurate, timely records in UCAN's intake systems and applicable state databases.

Coordination & Collaboration
This is an individual contributor role with no direct reports. The Coordinator owns the front end of the referral process - intake, screening, and matching - and works in close partnership with program intake specialists, who lead placement coordination once a match is confirmed. Effective handoffs, shared visibility into capacity, and consistent communication between the Coordinator and program teams are essential.
Qualifications
Education & Experience
  • Bachelor's degree in social work, human services, psychology, or a related field required.
  • Two or more years of experience in child welfare, foster care, residential, or social services - ideally in intake, admissions, placement, or case coordination.
  • Working knowledge of Illinois DCFS systems, rules, and placement/matching processes (CMT, CIPP, levels of care) strongly preferred.

Knowledge, Skills & Abilities
  • Strong organizational skills; able to triage and prioritize a high volume of referrals under time pressure.
  • Sound clinical and case judgment to match needs to the appropriate level of care.
  • Excellent written and verbal communication; delivers clear, timely decisions to external partners.
  • Comfort building data trackers; proficient with spreadsheets, databases, and Microsoft Office.
  • High attention to detail and discretion with confidential information.
  • Collaborative, solutions-oriented approach across teams.

Additional Requirements
  • Successful completion of all required background checks (including DCFS/CANTS and fingerprinting).
  • Valid driver's license and reliable transportation if travel between sites is required.

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