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Client Intake Coordinator Jobs in Bothell, WA (NOW HIRING)

Theirc

Asylum Services Navigator

Seattle, WA

$22.50 - $29.50/hr

Client Intake and Eligibility Determination: * Conduct comprehensive intake interviews with asylum ... Senior Asylum Services Manager, Referrals Team, Community Engagement Coordinator, Program Support ...

LIFELONG HEALTH FOR ALL

Care Coordinator

Seattle, WA · On-site

$27.60 - $42.63/hr

... intake and eligibility documentation. Utilize a multifaceted, client-centered approach to outreach ... Program Coordination * Partner with the ADS leadership to implement and refine program policies and ...

Lifelong AIDS Alliance

Care Coordinator

Seattle, WA · On-site

$22 - $29.50/hr

... intake and eligibility documentation. Utilize a multifaceted, client-centered approach to outreach ... Program Coordination * Partner with the ADS leadership to implement and refine program policies and ...

LIFELONG AIDS ALLIANCE

Care Coordinator

Seattle, WA · On-site

$27.60 - $42.63/hr

... intake and eligibility documentation. Utilize a multifaceted, client-centered approach to outreach ... Program Coordination * Partner with the ADS leadership to implement and refine program policies and ...

Lifelong

Care Coordinator

Seattle, WA · On-site

$27.60 - $42.63/hr

Care Coordinator Salary Range $27.60 - $42.63 Hourly Description Lifelong is a community health ... intake and eligibility documentation. Utilize a multifaceted, client-centered approach to outreach ...

THIRA HEALTH

Intake Therapist

Bellevue, WA · On-site

$32 - $48/hr

... other coordination of care documentation prior to admission  * Review and interpret medical ... client confidentiality; monitor documents according to company and HIPAA policies  * Report any ...

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How much do client intake coordinator jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for client intake coordinator in Bothell, WA is $23.73, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $26.35 per hour, depending on experience, location, and employer.

What does a client intake coordinator do?

A Client Intake Coordinator is responsible for managing the initial contact between clients and an organization, such as a healthcare facility, law firm, or social services agency. They gather essential information from new clients, assess their needs, and ensure that all necessary documentation is completed. Their role is crucial in setting the tone for a positive client experience and ensuring that clients are directed to the appropriate services or professionals. They often work closely with other staff members to coordinate appointments and follow-ups, helping streamline the intake process and maintain accurate records.

What skills and qualifications are needed to thrive as a client intake coordinator?

To thrive as a Client Intake Coordinator, you need strong organizational skills, attention to detail, and experience with administrative processes, often supported by a background in customer service or healthcare administration. Familiarity with client management systems, electronic health records (EHR), and scheduling software is typically required. Excellent interpersonal communication, empathy, and problem-solving abilities help you build rapport with clients and coordinate efficiently with team members. These skills ensure accurate data collection, positive client experiences, and smooth onboarding processes essential for organizational success.

Is a client intake coordinator job stressful?

A client intake coordinator job can be stressful due to managing multiple client interactions, meeting deadlines, and ensuring accurate documentation. The role often requires strong organizational skills and the ability to handle high-pressure situations, but stress levels vary depending on the work environment and workload.

How does a client intake coordinator typically collaborate with other departments during the onboarding process?

A Client Intake Coordinator works closely with multiple departments, such as sales, legal, and operations, to ensure a smooth onboarding experience for new clients. This involves gathering essential information, clarifying client needs, and communicating requirements to relevant teams. Coordinators often act as a bridge, relaying updates and resolving any issues that arise during intake. Effective collaboration helps to prevent miscommunication, streamline workflows, and ensure that clients receive consistent, high-quality service from the start.
What cities near Bothell, WA are hiring for Client Intake Coordinator jobs? Cities near Bothell, WA with the most Client Intake Coordinator job openings:
Client Intake Coordinator jobs near you

Intake Diversion Specialist (Full Time, Hybrid After Introductory Period)

Mary's Place Seattle

Seattle, WA • On-site

$25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 23 days ago

Job description

Job Type
Full-time
Description
We are seeking a passionate, outgoing, responsible, and experienced professional to join our Intake Team.
The ideal candidate will be a self-motivated individual who is a creative problem solver. As the Intake Diversion Specialist, you will report to the Intake Line Manager and will be responsible for providing general crisis care to families calling the intake telephone line. Other responsibilities include, conducting basic assessments to determine families' shelter and referral needs and helping families identify potential housing solutions through a diversion conversation.
The Intake Diversion Specialist supports families in utilizing their own strengths to identify housing solutions and coordinates family information for all emergency shelter programs across King County so that families may have their shelter needs met as quickly as possible.
This is a full-time, non-exempt position that is hybrid (three days in office) after the introductory period. The hourly rate is $25.00/ DOE. Schedule for this position is:
Tuesday-Saturday, 12:00 p.m. to 8:30 p.m.
During periods of severe weather, operating hours may be extended until 10:30 p.m., and team members are expected to have flexibility in their schedules during these times.
Key Responsibilities
  • Answer a dedicated phone line for families calling to access homeless services; provide phone support for families as necessary to secure safe and stable housing, providing financial assistance where necessary
  • Listen and collect information in a compassionate and trauma-informed manner
  • Respond effectively to callers, utilizing active listening skills, thorough assessment and problem-solving techniques
  • Administer screening tool to assess needs and determine eligibility for services
  • Ensure documentation for each call is complete and accurate, including tracking financial assistance
  • Enter data into multiple data collection systems and maintain accurate and confidential client records and electronic files and database systems
  • Utilize motivational interviewing techniques to help families identify their strengths and assist to creatively identify solutions and alternate housing arrangements that quickly resolve their housing crisis
  • Utilize clinical skills to rank families based on vulnerability
  • Provide referrals as needed and connect callers with various services
  • Assist in coordinating daily internal shelter placement
  • Maintain good working relationships and strong partnerships with in-house teams and other community providers to provide the best support for callers
  • Maintain confidentiality regarding clients, personnel and other internal affairs of Mary's Place
  • Maintain accurate and timely statistics and documentation to meet program goals and contractual requirements
  • Contact former Mary's Place families to conduct quantitative surveys; accurately track and record data
  • Participate in regular staff and team meetings
  • Ensure all responsibilities are carried out and enforce Mary's Place rules and policies

Requirements
Skills/Qualifications Required
  • High school equivalency required, college degree preferred; or equivalent experience
  • 1+ years' experience working in social services or related field; or equivalent experience working in a call center, shelter, social services or case management
  • Experience working with homeless population strongly desired
  • Proficient with Microsoft Office and Microsoft 365 applications
  • Highly organized and attentive to detail, with excellent time management skills
  • Ability to interact with callers in a respectful and compassionate manner and to create a positive experience over the phone
  • Demonstrates sincere concern, caring and desire to provide excellent service to families in need
  • Strong communication (listening, speaking and conversing) and documentation skills
  • Basic knowledge of Housing First and Diversion principles desired
  • Demonstrated problem solving, conflict mediation and crisis management skills
  • Ability to work both as a part of a collaborative team and independently to manage tasks and deadlines
  • Familiarity with HMIS data system and community resources for families experiencing homelessness preferred
  • Demonstrated ability to learn new data systems quickly
  • Commitment to racial equity and social justice
  • Willingness and ability to work with people from a variety of racial, cultural, social and economic backgrounds with various lifestyles, sexual orientations and of all ages and genders
  • Highly motivated, resourceful, flexible, and possesses a positive attitude even under stressful conditions
  • Ability to set appropriate professional boundaries and maintain professional and calm demeanor and positive attitude, even under stressful conditions
  • Able to proficiently speak, read, write, and understand English.
  • Proficiency in another language is preferred, particularly in Portuguese, Amharic, Spanish, Lingala, Oromo, French, Russian, Tigrinya, or Marshallese.
  • Willing to complete and submit a TB test within 30 days of employment.

Physical Requirements
  • Ability to converse with and listen to people in many different settings
  • Ability to use a computer and telephone, as well as other standard office equipment
  • Ability to sit, walk, stand, bend, squat, climb, kneel and twist on an intermittent or continuous basis
  • Ability to occasionally push, pull, lift and/or carry supplies up to 25 pounds
  • Work takes place in a social services environment where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required
  • Travel to program sites and meetings outside the site and around the county is necessary
  • Ability to work in an environment where there may be animals present, including dogs

In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department.
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. Mary's Place will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship to Mary's Place would result.
Details
In addition, Mary's Place offers the following benefits to full-time staff:
  • Medical and dental insurance with the cost for core employee coverage paid at 100% by the company and competitive family rates
  • Basic Life Insurance of $50,000 at no cost to employee; option to buy up for additional coverage
  • 403(b) plan with a 50% employer match on the first 6% employee contribution. Eligible to participate upon hire; eligible for the match after first year of employment.
  • Unlimited use ORCA pass for a small deduction per pay period
  • 10 days paid time off (PTO) each calendar year (accrued by pay period)
  • 10 days of sick time each calendar year (accrued by pay period)
  • 10 days of flexible floating holidays each calendar year (accrued 40 hours on January 1st and 40 hours on July 1st). Prorated based on date of hire for first year of employment.
  • Employee Assistance Program

Mary's Place is an Equal Opportunity Employer.
Salary Description
$25.00/DOE

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