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Client Intake Coordinator Jobs in Spokane, WA (NOW HIRING)

Excelsior Wellness

HUB Access Coordinator

Spokane, WA · On-site

$19.75 - $26.75/hr

The HUB Access Coordinator provides day-to-day operational leadership for referral, outreach, intake coordination, client navigation, and enrollment support activities. The role works closely with ...

Excelsior Wellness

HUB Access Coordinator

Spokane, WA · On-site

$19.75 - $26.75/hr

The HUB Access Coordinator provides day-to-day operational leadership for referral, outreach, intake coordination, client navigation, and enrollment support activities. The role works closely with ...

Pioneer Human Services

Health Coordinator

Spokane, WA · On-site

$17.30 - $25.53/hr

We are currently looking for aHealth Coordinator (Nights $1,000.00 sign on bonus)with a passion for ... Coordinate and document client intake and discharge processes after hours, including financial ...

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How much do client intake coordinator jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for client intake coordinator in Spokane, WA is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.80 per hour, depending on experience, location, and employer.

What does a client intake coordinator do?

A Client Intake Coordinator is responsible for managing the initial contact between clients and an organization, such as a healthcare facility, law firm, or social services agency. They gather essential information from new clients, assess their needs, and ensure that all necessary documentation is completed. Their role is crucial in setting the tone for a positive client experience and ensuring that clients are directed to the appropriate services or professionals. They often work closely with other staff members to coordinate appointments and follow-ups, helping streamline the intake process and maintain accurate records.

What skills and qualifications are needed to thrive as a client intake coordinator?

To thrive as a Client Intake Coordinator, you need strong organizational skills, attention to detail, and experience with administrative processes, often supported by a background in customer service or healthcare administration. Familiarity with client management systems, electronic health records (EHR), and scheduling software is typically required. Excellent interpersonal communication, empathy, and problem-solving abilities help you build rapport with clients and coordinate efficiently with team members. These skills ensure accurate data collection, positive client experiences, and smooth onboarding processes essential for organizational success.

Is a client intake coordinator job stressful?

A client intake coordinator job can be stressful due to managing multiple client interactions, meeting deadlines, and ensuring accurate documentation. The role often requires strong organizational skills and the ability to handle high-pressure situations, but stress levels vary depending on the work environment and workload.

How does a client intake coordinator typically collaborate with other departments during the onboarding process?

A Client Intake Coordinator works closely with multiple departments, such as sales, legal, and operations, to ensure a smooth onboarding experience for new clients. This involves gathering essential information, clarifying client needs, and communicating requirements to relevant teams. Coordinators often act as a bridge, relaying updates and resolving any issues that arise during intake. Effective collaboration helps to prevent miscommunication, streamline workflows, and ensure that clients receive consistent, high-quality service from the start.
What cities near Spokane, WA are hiring for Client Intake Coordinator jobs? Cities near Spokane, WA with the most Client Intake Coordinator job openings:
Client Intake Coordinator jobs near you

HUB Access Coordinator

Excelsior Wellness

Spokane, WA • On-site

$19.75 - $26.75/hr

Part-time

Posted 12 days ago

Job description

Excelsior Wellness is seeking an employee to serve as the HUB Access Coordinator, an additional leadership assignment that supports referral operations, client access, and successful connections to services across the organization.
This is not a standalone position. The selected employee will maintain their current role while dedicating approximately 15-20 hours per week to HUB Access Coordinator responsibilities. Time allocation may vary based on referral volume, staffing coverage, and operational needs.
Why This Role Matters:
The HUB Access Coordinator helps ensure every individual expressing interest in services is welcomed, contacted, guided, and connected to the appropriate program. By supporting referral workflow from initial interest through enrollment, this role strengthens access to care, improves communication, reduces delays, and supports a consistent experience for individuals, families, referral sources, and program teams.
Position Summary:
The HUB Access Coordinator provides day-to-day operational leadership for referral, outreach, intake coordination, client navigation, and enrollment support activities. The role works closely with Care Coordinators, Community Health Workers, and other designated staff responsible for receiving, assigning, tracking, and following up on referrals.
The coordinator reports to and works in partnership with the Executive Director of EFM, who oversees HUB referral operations, and communicates referral trends, operational barriers, staffing needs, and performance outcomes.
Key Responsibilities:
Team Leadership, Staff Support, and Workflow Oversight
  • Provide day-to-day guidance, coaching, onboarding support, workflow oversight, and staffing coverage coordination for referral and intake-related activities.
  • Support Care Coordinators, Community Health Workers, and other designated staff in managing referral workflows and follow-up expectations.
  • Foster a positive, strengths-based team culture focused on collaboration, accountability, customer service, and consistent referral management practices.

Referral Management, Communication, and Enrollment Coordination
  • Oversee referrals from initial interest through enrollment to ensure timely review, assignment, documentation, outreach, and follow-up.
  • Monitor referral volume, timeliness, outreach activity, enrollment outcomes, and other key performance indicators.
  • Ensure individuals, families, and referral sources receive clear and consistent communication regarding referral status, next steps, and enrollment readiness.
  • Identify and address barriers that may delay referral completion, intake scheduling, enrollment, or access to services.

Quality, Process Improvement, and Documentation
  • Ensure accurate and timely documentation, record management, tracking, and enrollment updates within the electronic health record.
  • Monitor referral and enrollment workflows to ensure compliance with organizational policies, documentation standards, privacy expectations, and established procedures.
  • Recommend and support process improvements that enhance efficiency, communication, and access to services.

Qualifications:
  • Three years of leadership, supervisory, or team coordination experience in healthcare, behavioral health, social services, care coordination, referrals, intake, or a related field.
  • Strong understanding of customer service, referral management, person-centered engagement, and client navigation.
  • Excellent communication, organization, problem-solving, relationship-building, and prioritization skills.
  • Ability to effectively coordinate multiple priorities in a fast-paced environment.

Additional Assignment Information:
The HUB Access Coordinator is an organizationally designated leadership assignment and is not a separate position classification. Employees selected for this opportunity will continue to serve in their primary role while fulfilling HUB Access Coordinator responsibilities as assigned.
Additional Compensation:
The selected candidate will get a $425 monthly stipend.
Employees interested in being considered for this additional duty opportunity should submit their interest by August 4th, 2026.

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