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Client Intake Assistant Jobs in Chicago, IL (NOW HIRING)

Central Law Group PC

Be Seen First

Paralegal/Executive Assistant

Chicago, IL

Paralegal/Executive Assistant Job Summary Provides support to attorneys for Real Estate, Estate ... Oversees new client intake and prepares welcome/engagement letters * Assists with sale closings ...

Central Law Group PC

Be Seen First

Paralegal/Executive Assistant

Chicago, IL

Paralegal/Executive Assistant Job Summary Provides support to attorneys for Real Estate, Estate ... Oversees new client intake and prepares welcome/engagement letters * Assists with sale closings ...

Saul Ewing LLP

Conflicts and Intake specialist

Chicago, IL · Hybrid

$65K - $75K/yr

Facilitating the client and matter on-boarding process, particularly by conducting risk checks on ... A strong customer service approach and team focus with the ability to work independently. * Assist ...

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How much do client intake assistant jobs pay per hour?

As of May 31, 2026, the average hourly pay for client intake assistant in Chicago, IL is $25.84, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $29.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Intake Assistant, and why are they important?

To thrive as a Client Intake Assistant, you need strong organizational abilities, attention to detail, and familiarity with client management processes, often supported by a high school diploma or associate degree. Proficiency with customer relationship management (CRM) software, data entry systems, and office productivity tools is typically required. Excellent communication, active listening, and a friendly, professional demeanor help you build rapport and accurately gather client information. These skills ensure efficient, accurate client onboarding and a positive first impression for your organization.

What are some common challenges faced by a Client Intake Assistant, and how can they be addressed?

Client Intake Assistants often encounter challenges such as managing a high volume of inquiries, accurately collecting sensitive information, and maintaining clear communication between clients and the team. Staying organized with digital tools and checklists can help ensure information is not lost or overlooked. Additionally, developing strong interpersonal skills and keeping up-to-date with the latest intake protocols can help streamline the process and provide clients with a positive first impression of the organization.

What are Client Intake Assistants?

Client Intake Assistants are administrative professionals who serve as the first point of contact for new clients in organizations such as law firms, medical offices, or social service agencies. They are responsible for gathering and verifying client information, explaining services, scheduling appointments, and ensuring all necessary documentation is completed accurately. Their role is crucial in creating a positive first impression and streamlining the onboarding process for clients. Client Intake Assistants also help ensure compliance with privacy and confidentiality standards.

What is the difference between Client Intake Assistant vs Customer Service Representative?

AspectClient Intake AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer administrative or customer service experienceHigh school diploma; customer service experience often preferred
Work EnvironmentOffice settings, healthcare, legal, or financial industriesRetail, call centers, corporate offices, various industries
Employer & Industry UsageUsed in healthcare, legal, financial sectors for client onboardingUsed across retail, telecom, banking for customer support
Search & Comparison IntentUnderstanding client onboarding roles and responsibilitiesCustomer support and service functions

The main difference is that a Client Intake Assistant focuses on onboarding clients, gathering initial information, and setting up accounts in specialized industries like healthcare or legal. A Customer Service Representative handles ongoing support, inquiries, and issue resolution across various sectors. Both roles require strong communication skills but serve different stages of the client or customer journey.

What are the most commonly searched types of Client Intake jobs in Chicago, IL? The most popular types of Client Intake jobs in Chicago, IL are:
What are popular job titles related to Client Intake Assistant jobs in Chicago, IL? For Client Intake Assistant jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Client Intake Assistant jobs in Chicago, IL look for? The top searched job categories for Client Intake Assistant jobs in Chicago, IL are:
Client Intake Assistant jobs near you
Client Intake Specialist- Elgin

Client Intake Specialist- Elgin

Chinese Mutual Aid Association

Carol Stream, IL

$38K - $42K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Job Type
Full-time
Description
About Us
Chinese Mutual Aid Association (CMAA) is a community-based 501(c)3 nonprofit organization dedicated to supporting Chicagoland's diverse immigrant and refugee communities. Established in 1981, CMAA is a cornerstone of the "Asia on Argyle" corridor of the Uptown Neighborhood of Chicago with a satellite office in Elgin and West Ridge, IL, providing programs to serve our community across generations.
We offer after-school, summer camp, and mentoring programs for young people. For adults, we provide case management and social services, education including English as a Second Language (ESL) classes, job preparation and placement services, and immigration and citizenship case assistance. We connect older adults to in-home care support and community enrichment through our Golden Age Club. Finally, we support entrepreneurs and small businesses as the only AAPI-led Small Business Development Center in Illinois.
Chinese Mutual Aid Association (CMAA) is seeking a mission-driven and detail-oriented Client Intake Specialist in the Elgin location who will assist immigrants and low-income families in navigating an array of social services.
Essential Functions & Responsibilities

  • Assess client needs and determine eligibility for programs and services.
  • Enter accurate and timely data into case management and tracking systems.
  • Maintain confidentiality and comply with all data protection policies.
  • Provide clients with information on available services (housing, employment, public benefits, etc.).
  • Make referrals to internal departments or external community partners as needed.
  • Follow up with clients to ensure successful connection to resources and support.
  • Assist in coordinating appointments and workshops for clients.
  • Support program staff in maintaining case files, reports, and documentation.
  • Assist eligible participants to obtain for food subsidies through the Supplemental Nutrition Assistance Program (SNAP)
  • Assist low-income participants to obtain reduced gas and electric utility bills through the Low Income Home Energy Assistance Program (LIHEAP)
  • Assist low-income individuals, families, seniors, and the disabled to obtain public benefits such as medical assistance, RTA ride-free permit, etc.
  • Collaborate with department co-workers in external outreach to the community by providing presentations to the community regarding CMAA's Social Services Department's services. Such outreach may include: Conduct public benefits information sessions (including recruiting attendees to participate)
Requirements
Qualifications
  • Bachelor's degree in social work, customer service preferred
  • Experience working in a social services setting preferred
  • Bi-lingual in English and another language is preferred (please notate on resume).
Competence
  • Strong communication skills, written and verbal
  • Ability to work in a fast-paced environment
  • Compassion to help the community
Work Environment
  • This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
  • The primary work location is at 357 Division Street. Elgin, Illinois 60120.
  • Some evenings and weekends expected for outreach and workshop events
Perks
  • Comprehensive Health benefits package to include medical, dental, and vision plans with employer contribution between 60%-90% of premiums!
  • 403(b) retirement plan with company match after one (1) year and fully vested at year six (6)!
  • Company Paid Holidays
  • Personal Time Off, Sick Leave, and Vacation time off policies!
  • Parking/Transit benefits
  • Travel Reimbursements for eligible commuting routes
  • Opportunities for growth and to give back to communities!
  • Fun, high-energy culture!
  • Relaxed dress code!
  • Access to an exceptional leadership team!

The approximate pay range for this position is between $38,000.00-$42,000.00 annually. Please note that the indicated base range is provided in good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to education, experience, knowledge, skills, etc.
CMAA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws.
If you need assistance or an accommodation due to a disability during the application or interview process, please contact us at 773-784-2900 and request the Human Resources Department or email at humanresources@chinesemutualaid.org and reference the job ID1223245.
Salary Description
$38,000-$42,000

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